דרושים » שירות לקוחות » Onboarding & Implementation Lead

We are looking for an Onboarding & Implementation Lead to own and scale the onboarding experience across both SMB and Enterprise customers. This is a highly customer-facing role that combines project management , customer consulting, operational excellence, and technical problem-solving. You will be responsible for guiding customers from contract signature to successful activation, ensuring they reach value quickly and confidently. You will lead onboarding engagements for Enterprise customers, support complex SMB implementations, and proactively drive onboarding completion across our broader customer base. You'll work closely with Customer Success, Sales, Product, Support, and our Onboarding manager to deliver a seamless customer experience and continuously improve our onboarding processes. What you’ll own Enterprise Customer Onboarding
* Lead onboarding and implementation projects for Enterprise customers.
* Serve as the primary point of contact throughout the onboarding journey.
* Manage onboarding plans, timelines, risks, dependencies, and stakeholder communication.
* Ensure customers successfully reach onboarding completion and first value. Complex SMB Implementations
* Support SMB customers requiring additional guidance or technical assistance.
* Act as an escalation point for onboarding-related challenges and blockers. Customer Activation & Onboarding Completion
* Proactively monitor onboarding progress across active accounts.
* Drive customers toward onboarding completion and activation milestones.
* Reduce onboarding drop-off and improve onboarding completion rates. Onboarding Operations & Process Improvement
* Continuously improve onboarding workflows, playbooks, and customer communications.
* Identify opportunities for automation and operational efficiencies.
* Increase visibility into onboarding status, risks, and bottlenecks. Cross-Functional Collaboration
* Partner closely with Customer Success, Sales, Product, and Support teams.
* Work alongside our Onboarding Specialist to ensure smooth execution and operational excellence.
* Surface onboarding friction points and implementation challenges to internal stakeholders. Industry & Domain Expertise
* Develop expertise across Chargeflow's PSP ecosystem, including Stripe, Shopify Payments, PayPal, Adyen, and other payment providers.
* Understand dispute management best practices across different merchant verticals and business models.
* Act as a trusted advisor during onboarding by helping customers adopt industry best practices.

We are seeking a Technical Account Manager to join our Customer Success team . In this role, you will oversee the entire customer lifecycle - from handoff from sales through onboarding, implementation, operationalization, expansion, and retention.

As the primary technical contact for enterprise customers across Israel and Europe, you will help organizations maximize the value of platform by providing both technical and strategic guidance. You will work closely with security, cloud, and data teams, helping customers successfully deploy and operationalize Sentra across complex multi-cloud environments.

This is a highly customer-facing and hands-on role that combines technical expertise, relationship management, and problem-solving. We are looking for someone who is passionate about cloud technologies, cybersecurity, and delivering exceptional customer experiences.

Responsibilities
Serve as the primary technical point of contact for enterprise customers across Israel and Europe, building trusted long-term relationships.
Lead customers through onboarding, implementation, and ongoing adoption of Sentras platform.
Provide technical guidance and best practices for deploying Sentra across AWS, Azure, and GCP environments.
Conduct regular business and technical reviews, identifying opportunities for optimization and expansion.
Troubleshoot technical and operational challenges in collaboration with Support, Product, and Solutions Architecture teams.
Manage customer escalations and drive issues to resolution with strong ownership and communication.
Deliver training sessions and enablement workshops to help customers maximize the value of Sentras solutions.
Act as a customer advocate internally by sharing product feedback and customer insights.
Support customers across multiple time zones and travel occasionally for onsite meetings and strategic engagements.

We're looking for a Technical Customer Success Manager to own customer relationships and help customers maximize the value of our platform throughout their entire journey - from onboarding and adoption to renewal and expansion.
In this role, you'll combine deep technical expertise with outstanding customer-facing skills, acting as a trusted advisor to both security practitioners and executive stakeholders. You'll work closely with Product, Engineering, Sales, and Support to ensure customers successfully adopt our platform while driving long-term retention and growth.

Responsibilities
Own the end-to-end customer lifecycle, including onboarding, implementation, adoption, renewal, and expansion.
Build trusted relationships with customer stakeholders, from security engineers to executive leadership.
Guide customers in adopting and optimizing Cloud Runtime Security platform.
Lead technical onboarding sessions, product training, and best-practice workshops.
Act as the primary technical advisor for customers, helping them investigate issues, solve technical challenges, and achieve their security goals.
Proactively monitor customer health, identify risks, and drive successful renewals and expansion opportunities.
Collaborate closely with Product, Engineering, and Support to advocate for customer needs and improve the platform.
Manage technical escalations and coordinate internal resources to ensure timely resolution.
Develop Success Plans with customers, define measurable goals, and track progress over time.

As the Implementation Manager for our Spend Team, you will own the end‑to‑end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high‑growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross‑functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.

Youll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre‑sale through go‑live and early spend activation runs smoothly.

This role is based in Tel Aviv (4 days in office), with implementation coverage across EMEA.


Responsibilities:

Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.

Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout.

Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors.

Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly.

Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners), collaborating with Sales, Product, and partners to close gaps and improve integration coverage.

Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale.

Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.

We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives.
Key Responsibilities
Customer Success & Strategic Advisory
Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
Translate technical challenges and security risks into business-focused recommendations and outcomes.
Drive customer adoption, engagement, and long-term success through strategic account planning.
Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
Technical Leadership
Provide expertise in endpoint security technologies, cyber security best practices, and security operations.
Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.
Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.
Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.
Design and deliver enablement programs tailored to customer security teams - including workshops, product training sessions, and guided best-practice reviews - ensuring customers build internal competency and maximize platform utilization independently.
Leverage our company's threat intelligence capabilities to provide customers with contextually relevant security guidance - translating global threat data into actionable recommendations specific to their endpoint environment.
Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment.
Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
Escalation & Problem Resolution
Own and drive resolution of critical customer escalations from identification through closure.
Act as the customer advocate internally, ensuring timely communication and accountability across teams.
Proactively identify risks to customer satisfaction and develop mitigation plans.
Demonstrate strong analytical and problem-solving skills when navigating technical and business challenges.

we are looking for a Director of Customer Success.
As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of Ibex products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction.
This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%

Required Technical Account Manager
Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: Is my data safe?"
We see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. Weve built the industrys first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.
We move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details. Together, were solving interesting and complex puzzles to keep the worlds data safe.
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
Technical Account Managers are the primary contact for our customers and the first line of defense for data. All employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to our customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities:
Ensure customer success and value of our solution during the post-sales customer lifecycle.
Lead onboarding, adoption, enablement, and operationalization of our solutions.
Serve as the primary point of contact and technical advisor for assigned customers.
Drive measurable customer outcomes from our solutions.
Conduct regular customer success reviews, Quarterly Business Reviews (QBRs), and risk assessments.
Build strong relationships with customers stakeholders, security teams, platform owners, and executive leadership.
Work in strong cooperation with our Sales, Professional Services, Support, and Product teams to ensure customer success.
Proactively identify adoption gaps, technical risks, and customer health issues, and drive remediation plans.
Maintain deep expertise in our technologies, security trends, cloud platforms, and AI-related security challenges.

Come shape the future of privacy & AI governance.
Were building a new way to make it work - autonomous, continuous, and aligned with how modern businesses actually operate.
We are looking for a Customer-focused professional who thrives in dynamic, fast-paced environments. Motivated and self-driven, with strong communication skills and a proven ability to collaborate with global teams. Methodical and detail-oriented, with a track record of identifying challenges and delivering effective solutions while engaging with customers. Passionate about technology and its power to enhance lives. Brings 3 years of experience in support, customer care, or technical account management within a B2B SaaS company.
Native English speaker who is willing to work Mon-Fri and accommodate our customers working hours.
You will:
Onboard customers end-to-end while owning the relationship, project management, product training, and best practices.
Provide guidance, support, and technical solutions to our users questions - owning product adoption and product best practice consultancy leading to maximal value.
Communicate with our strategic customers and meeting the High-end customers face-to-face.
Develop expertise in our product and stay up to date on new features and improvements.
Analyze user behavior and feedback and take proactive action to optimize relationship and value realization.
Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them.
Develop and maintain positive customer relations and satisfaction, achieving a trusted advisor role.
Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward.

The Senior Professional Services Consultant is an important role as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Sr Professional Services Consultant will report to the Director of Professional Services EMEA.
What You'll Own
Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend solutions that align with their goals and improve user experiences.
Project Management: Lead end-to-end projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
Data Analysis: Monitor and analyze usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase effectiveness and user engagement.
Knowledge Transfer: Conduct training sessions for customers on best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
Troubleshooting: Identify and resolve any issues related to implementation, ensuring smooth functionality across different platforms and devices.
Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
** Please note: The work week for this position is Monday - Friday (Sunday is a day off)

Required VP Customer Success
Our Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.
With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, were always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.
What You Will Have:
8+ years of experience in Customer Success, Customer Retention, Account Management, or related leadership roles.
3+ years leading Customer Success organizations within cybersecurity or SaaS environments.
A proven track record of improving Gross Revenue Retention (GRR), reducing churn, and driving customer outcomes.
Experience managing Mid-Market, Enterprise, and strategic customer portfolios.
Strong executive presence with the ability to build trusted relationships at the C-level.
Deep understanding of customer health frameworks, retention forecasting, and success planning.
Experience building, scaling, and leading high-performing Customer Success teams.
Strong analytical and operational mindset with the ability to leverage data to drive decisions.
Hands-on experience with Salesforce, Customer Success platforms, and AI-driven CS capabilities.
Exceptional communication, leadership, and cross-functional collaboration skills.
A customer-obsessed mindset, combined with a strong sense of ownership, accountability, and urgency.
Experience in cybersecurity, Exposure Management, BAS, CTEM, Security Operations, or related security domains is highly preferred.