דרושים » תוכנה » Business Development Manager

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.
Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
What you do:
In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging our
Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for us, while clearly communicating its business value to the relevant stakeholders
Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
Innovation and Improvement: Continuously seek opportunities to innovate and improve our solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
Personal Training and Development: Engage in ongoing training and professional development to stay abreast of our product suite as well as industry trends.

We are seeking a Solution Engineer to join our Government Business Unit, based in Israel. In this high-impact role, you will bridge the gap between complex AI/data technologies and real-world intelligence operations. Working closely with the Sales team, you will serve as the technical authority during the pre-sales cycle for international and Israeli prospects, driving solution design, technical validation, and client engagement for defense and intelligence stakeholders.

The ideal candidate brings strong pre-sales experience, a deep technical background, and a proven background in intelligence or military operations (experience with the Israeli Navy or Defense/Intelligence agencies is a major advantage).

Key Responsibilities:
Lead the technical side of the sales cycle, translating complex customer needs into tailored, winning solution architectures.
Design, build, and deliver high-impact product demonstrations, technical trials, and Proof of Value (PoV) projects for key stakeholders.
Conduct discovery sessions to analyze client infrastructure, operational workflows, and domain-specific challenges.
Drive the technical responses for RFPs, RFIs, and complex defense tenders, working closely with internal R&D, Product, and Customer Success teams
Serve as a trusted advisor on Maritime Domain Awareness (MDA), API integrations, and hybrid SaaS deployments.
Provide client feedback and market requirements back to Product and R&D teams to shape the future of our platforms.

We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives.
Key Responsibilities
Customer Success & Strategic Advisory
Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
Translate technical challenges and security risks into business-focused recommendations and outcomes.
Drive customer adoption, engagement, and long-term success through strategic account planning.
Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
Technical Leadership
Provide expertise in endpoint security technologies, cyber security best practices, and security operations.
Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.
Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.
Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.
Design and deliver enablement programs tailored to customer security teams - including workshops, product training sessions, and guided best-practice reviews - ensuring customers build internal competency and maximize platform utilization independently.
Leverage our company's threat intelligence capabilities to provide customers with contextually relevant security guidance - translating global threat data into actionable recommendations specific to their endpoint environment.
Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment.
Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
Escalation & Problem Resolution
Own and drive resolution of critical customer escalations from identification through closure.
Act as the customer advocate internally, ensuring timely communication and accountability across teams.
Proactively identify risks to customer satisfaction and develop mitigation plans.
Demonstrate strong analytical and problem-solving skills when navigating technical and business challenges.

Required Customer Success Manager
Tel Aviv
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps us at the center of our customers technology strategy, and ensures every customer can realize the full potential of their investment.
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey. Youll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. Youll drive customer retention, revenue realization, and advocacy. Youll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
Key Responsibilities
Customer Advisory:
Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their deployments
Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention
Account & Portfolio Management:
Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
Internal Collaboration & Customer Advocacy:
Amplify the voice of the customer within, leveraging customer insights to inform our product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization
Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.



Responsibilities:

Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
Ability to work off-hours when needed.

Required PreSales Solution Engineer
Description
About us
Come shape the future of privacy & AI governance.
Were building a new way to make it work - autonomous, continuous, and aligned with how modern businesses actually operate.
About you:
You are a solution-oriented sales professional with expertise in presales, software development, and crafting business solutions. A process-driven builder, you thrive on exploring solution development methodologies to deliver optimal results for clients.
You will:
Operate consultative with prospects and existing customers to define their challenges and opportunities. Map these challenges to the ecosystem by presenting differentiating and sustainable business value.
Full ownership to the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution. Run Security Questionnaires with prospects, and master the ability to demo vendor risk assessments.
Educate and become a trusted advisor and challenge assumptions and current status while delivering value to prospects and customers.
Present art of the possible and think outside the box approaches to implement privacy solutions.
Support technical and business discovery activities including workshops, and demonstrations, across multiple opportunities
Work closely with the sales team on account strategy and identifying additional opportunities in existing and new accounts.
Develop and deliver exceptional and engaging company/product presentations and demonstrations.
Work with all technical levels.
Be the technical product expert and advisor for customers and stay up-to-date on the data solutions competitive landscape.
Partner with Product Management and Engineering to provide feedback from the field and represent the customer perspective.
Identify and write internal and external technical collateral, like typical deployment architectures or best practices and industry standards.
Collaborate with the marketing team to generate demos, case studies, blogs, and videos.
Maintain a knowledge hub or repository of best practices, resources, and insights (API docs, code examples).

We are seeking a Technical Account Manager to join our Customer Success team . In this role, you will oversee the entire customer lifecycle - from handoff from sales through onboarding, implementation, operationalization, expansion, and retention.

As the primary technical contact for enterprise customers across Israel and Europe, you will help organizations maximize the value of platform by providing both technical and strategic guidance. You will work closely with security, cloud, and data teams, helping customers successfully deploy and operationalize Sentra across complex multi-cloud environments.

This is a highly customer-facing and hands-on role that combines technical expertise, relationship management, and problem-solving. We are looking for someone who is passionate about cloud technologies, cybersecurity, and delivering exceptional customer experiences.

Responsibilities
Serve as the primary technical point of contact for enterprise customers across Israel and Europe, building trusted long-term relationships.
Lead customers through onboarding, implementation, and ongoing adoption of Sentras platform.
Provide technical guidance and best practices for deploying Sentra across AWS, Azure, and GCP environments.
Conduct regular business and technical reviews, identifying opportunities for optimization and expansion.
Troubleshoot technical and operational challenges in collaboration with Support, Product, and Solutions Architecture teams.
Manage customer escalations and drive issues to resolution with strong ownership and communication.
Deliver training sessions and enablement workshops to help customers maximize the value of Sentras solutions.
Act as a customer advocate internally by sharing product feedback and customer insights.
Support customers across multiple time zones and travel occasionally for onsite meetings and strategic engagements.

The Publisher Success Manager will be an integral part of the Publisher Success team and will work closely with some of the company's key clients and partners.

In this role, you will be responsible for providing top-tier service to publishers, ensuring retention, and driving growth in their monetization performance. You will assist team members and managers in delivering data-driven insights and operational excellence while collaborating with cross-functional teams to optimize results.

This is an exciting opportunity to join a leading tech company, work with major digital publishers, and grow within a fast-paced, data-driven environment.

Main Responsibilities:
Manage and nurture relationships with publishers, ensuring long-term partnerships and client satisfaction.
Provide ongoing support to our publisher accounts, ensuring smooth daily operations and a high level of service.
Monitor and analyze reports to track performance, identify trends, and provide actionable insights to the team and management.
Assist in managing publisher-related tasks and operations, ensuring efficiency and accuracy in execution.
Facilitate cross-team collaboration, coordinating between departments such as Tech, Product, and Sales to optimize publisher success.
Develop a strong understanding of the Adtech industry, with a focus on ad revenue generation publisher monetization and digital advertising strategies.

Required Post Sales Solution Engineer
Description
We are building the future of data privacy. Were an AI-powered privacy and security platform helping hundreds of organizations scale their compliance programs, reduce risk, and move faster with confidence.
We've been ranked 4th on the of the best startups to work for! Duns 100 Rankings. Our customers range from big startups to some of the most famous brands in the world. We are headquartered in Tel Aviv, voted numerous times as the best place to work at, and were a Series B company backed by Googles AI Fund, Battery Ventures, PayPal Ventures, and more. With over $40M in funding, were growing fast, leading the market in customer satisfaction, and helping privacy, security, and legal teams turn compliance into a competitive advantage.
You will:
You are a solution-oriented professional with expertise in post-sales, software development, and crafting business solutions. A process-driven builder, you thrive on exploring solution development methodologies to deliver optimal results for clients
Responsibilities:
Support the Sales team with technical content and call support.
Work with prospects during technical POCs to achieve success.
Design and implement privacy solutions to automate the real-world customer pains.
Maintain a knowledge hub or repository of best practices, resources, and insights (API docs, code examples)
Collaborate with the marketing team to generate demos, case studies, blogs, and videos.
Customer Success Orientation:
Proactive approach to identifying opportunities to deliver value to other customers
Ability to explain complex technical concepts to non-technical audiance.

we are looking for a Director of Customer Success.
As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of Ibex products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction.
This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%