דרושים » מחשבים ורשתות » Regional Asset Manager

As a Regional IT Operations Manager, you will be responsible for the overall performance, reliability, and continuous improvement of data center IT operations within a dedicated region. You will provide strategic and operational leadership to multiple Data Center IT Managers, ensuring consistent service delivery, high availability of infrastructure, and alignment with business objectives.

This role requires a strong leader with hands-on experience in data center environments, capable of balancing day-to-day operational excellence with regional planning, standardization, and optimization of IT processes.

You will act as the key escalation point for regional IT operations, driving best practices, operational maturity, and cross-site collaboration.

Key Responsibilities
Lead, mentor, and manage Data Center IT Managers across the assigned region.

Establish clear goals, KPIs, and performance expectations aligned with global IT operations strategy.

Ensure consistent implementation of operational standards, procedures, and best practices across all regional data centers.

Act as the senior escalation point for critical incidents and operational risks within the region.

Oversee regional IT infrastructure operations, including servers, networking equipment, storage systems, and supporting hardware.

Ensure high availability, reliability, and performance of mission-critical systems, including GPU clusters and high-density environments.

Monitor operational health and capacity across sites, proactively addressing risks and bottlenecks.

Review major incidents and root cause analyses, driving corrective and preventive actions.

Govern regional change activities related to hardware installation, upgrades, decommissioning, and migrations.

Promote automation, standardization, and documentation across data center IT operations.

Collaborate with internal stakeholders, global IT teams, and external vendors or colocation partners.

Ensure compliance with contractual obligations and operational SLAs

Provide regular reporting on regional performance, risks, capacity, and improvement initiatives to senior management.

Ensure adherence to security, safety, and compliance requirements within data center environments.

Were growing and looking to hire an IT Operations & Helpdesk Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to our global users and take ownership of day-to-day IT operations and helpdesk activities.

In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. Youll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization.

This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience in our company.

*** This position is on-site and requires working from the Tel Aviv office five days a week. ***

Responsibilities:
As an IT Operations & Helpdesk Engineer, your impact will be:
Provide hands-on technical support to local on-site employees and remote users across global offices.
Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues.
Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf, JumpCloud, and Microsoft Intune.
Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools.
Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management.
Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals.
Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects.
Document technical issues, resolutions, knowledge articles, and process improvements.
Help improve internal IT processes, operational efficiency, and employee support experience.
Support office IT operations and ensure smooth day-to-day technical functionality.

We are looking for an experienced IT Support to join our IT team in Tel Aviv. In this role, you will help deliver a seamless technology experience across the organization while supporting and improving the systems, tools, and services that power our day-to-day operations.

This is a highly hands-on role that combines end-user support with ownership of endpoint management, SaaS administration, conference room technology, and IT operations. The ideal candidate is proactive, technically strong, and thrives in a fast-paced, high-growth environment.



What Youll Do

Provide technical support for hardware, software, endpoint, network, and SaaS-related issues across the organization.
Troubleshoot and support macOS and Windows devices, including provisioning, maintenance, upgrades, and lifecycle management.
manage endpoints using Jamf Pro, Intune, and other endpoint management solutions.
Support core SaaS platforms including Google Workspace, Slack, Zoom, Microsoft 365, and other business-critical applications.
Support identity and access management processes using Okta and related systems.
Maintain accurate asset inventory and ensure proper tracking of company hardware and software.
Support conference room technology, AV equipment, Zoom Rooms, and meeting spaces to ensure a seamless collaboration experience.
Collaborate with Security and IT teams to maintain endpoint compliance and support security initiatives.
Escalate complex technical issues when appropriate while maintaining ownership through resolution.
Work with external vendors and service providers to resolve technical issues and service disruptions.
Document processes, troubleshooting procedures, and internal knowledge base content.
Participate in IT projects and continuous improvement initiatives to enhance scalability, automation, and employee experience.

We are seeking an IT Manager to lead our System engineers and technical support. You will take ownership not only of our technology stack (systems, network, and endpoints) and employees' technical support, but also of implementing, using, and improving our own product. The appropriate candidate will demonstrate the following at a high professional level: strong communication and customer service skills, excellent organizational skills, and the ability to multitask.

Responsibilities:
Build and scale cross-organizational IT processes, including onboarding, offboarding, inventory management, and software management.
Champion Robin and our platform internally, driving our IT org to be our #1 customer and proof point for what AI-first IT management can do.
Lead AI adoption and deployment within the team and across us.
Take full ownership of our technology stack (Google Workspace, Okta, Slack, Zoom, Kandji, Intunes, Office 365) to improve organizational productivity.
Continuously evaluate, implement, and improve our own product within the team.
Data-driven management by monitoring ITSM metrics and maintaining team KPIs.
Enforce IT security standards and compliance in accordance with global guidelines and our internal security protocols.
Manage vendor relationships and service associate agreements.
Take full ownership of the IT budget and procurement to ensure responsibility and resource optimization.

Were looking for an L2 IT Technician with Project Management experience to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer with a focus on IT Projects and relevant activities. This role aims to provide not only support in troubleshooting of high-performance server hardware, including GPU clusters, but also implementations of additional infrastructure components on production sites.

Apart from being involved in resolution of complex hardware incidents, proactive handling of L1/L2 support via the ticketing system, you will work in collaboration with the Technical Project Manager. This role expects from candidates to have advanced technical experience in pair with some project management experience allowing to move the projects further, identify specific risks, participate in implementation with support of 3rd parties.

Your responsibilities will include
Solve hardware related issues with servers, involving in-depth advanced level troubleshooting

Report to hardware problem management, execute workarounds and solutions

Solve proactively L1/L2 tasks through ticket system

Update new processes and documentation for IT hardware team

Collaborate with Technical Project Manager on current projects

Participate in technical projects implementations

Oversee 3rd party contractor activities during project implementations

Basic level of network tasks, troubleshooting and support

We are looking for an experienced and service-oriented Head of IT to build and lead our IT strategy. In this role, you will own the companys internal infrastructure, security standards, and IT operations, ensuring our employees have the best technological environment to succeed. You will lead a team while staying hands-on, managing everything from SaaS applications to hardware procurement and network security.
Responsibilities (What you will do):
Leadership & Strategy: Lead, mentor, and grow a team of 5 IT professionals . Build the annual IT roadmap and manage the departments budget and procurement.
IT Operations: Oversee day-to-day IT support (Helpdesk), onboarding/offboarding processes, and asset management (hardware & software) across global sites.
Infrastructure & SaaS: Manage and optimize our core systems: Google Workspace, AWS, Azure, Okta, Slack, and other enterprise tools.
Security & Compliance: Partner with the Security team to enforce InfoSec policies, manage access controls (IdP/SSO), and support compliance audits (SOC2, ISO).
Network & Systems: Manage end-to-end office networking (Firewalls, WiFi, VPNs).
Projects: Lead cross-organization IT projects such as office relocations, system migrations, and AI automation implementation.

As a IT Engineer on our Cloud Engineering team, you'll be the linchpin for operational excellence, ensuring our infrastructure runs smoothly and our team members have seamless technical experiences. You'll own critical IT operations, directly impacting system stability and team efficiency, and freeing up senior engineers for high-impact strategic initiatives. This is a hands-on role where you'll be deeply integrated into the daily rhythm of one of core engineering departments.
What am I going to do?:

* Lead and own the end-to-end technical onboarding and offboarding processes, ensuring seamless transitions for new hires and secure departures for departing team members.
* Proactively manage and execute routine systems maintenance for IT infrastructure and office hardware, aiming to prevent downtime before it impacts operations.
* Serve as the primary point of contact for internal IT requests, independently resolving common issues and expertly escalating complex problems to senior technical resources.
* Deeply embed yourself within the Cloud Engineering team's daily routines and meetings to anticipate needs and provide timely, relevant IT support.
* Collaborate closely with senior engineers and cross-functional teams to streamline IT processes and improve overall operational efficiency.
* Continuously identify opportunities to optimize proactive system upkeep and user lifecycle management.

We are looking for a skilled IT Specialist to maintain and enhance our companys IT services and infrastructure, ensuring seamless operations while supporting business growth. This role requires strong communication skills, teamwork, and the ability to collaborate effectively across departments.
Provide IT support, training, and onboarding assistance to new employees, including workstation setup, account provisioning, and ongoing technical guidance as needed. Troubleshoot and resolve issues related to IT equipment, systems, and network connectivity to ensure minimal downtime and uninterrupted business operations. Develop and implement automation scripts and tools to streamline IT processes, improve operational efficiency, and reduce manual workloads. Configure, manage, and maintain core IT infrastructure solutions, including Identity Providers (IdP), Mobile Device Management (MDM) platforms, Google Workspace, and related enterprise systems. Collaborate closely with the security team to implement and maintain IT security solutions, enforce best practices, and support company-wide security initiatives. Coordinate with external IT vendors to procure, maintain, and optimize technology products and services.

We are a global, data-driven, end-to-end e-commerce powerhouse. With our main offices located in Tel Aviv and our workforce spread across various centers worldwide, we are leaders in our category of personalized, on-demand, classic, and fashionable jewelry.
We are currently seeking a skilled and dynamic Director of IT & Security to lead our IT department, managing on-prem and cloud infrastructure of the company.
In this pivotal role, you will lead the companys IT and Security strategy, overseeing both on-premises and cloud environments to ensure a robust, secure, and scalable infrastructure. Youll manage the full spectrum of IT operations, from system architecture and cybersecurity to vendor management and process optimization, ensuring business continuity and efficiency across all global sites.
Responsibilities:
Oversee IT operations and supervise systems and IT staff both on-premises and cloud
Maintain and preserve a 24/7 production environment
Plan and manage the company's physical infrastructure and network design
Develop, manage, and track the IT department's annual budget including infrastructure, Software & Hardware in cloud and various geographical locations
Create and maintain processes and standards for selection, implementation, and support of systems
Lead and manage the DevOps and IT teams, ensuring secure, scalable, and reliable infrastructure across all environments.
Lead the company Cyber security, operational and projects wise
Oversee the company's cybersecurity strategy, operations, and project execution.

We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.

This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.

Responsibilities
IT Operations & Support
Own internal IT operations and employee technical support globally
Manage onboarding/offboarding processes, endpoint provisioning, and access management
Troubleshoot and resolve escalated hardware, software, connectivity, and infrastructure issues
Establish and improve IT processes, documentation, and support workflows
Network & Infrastructure Management
Manage office network infrastructure, wireless environments, VPN connectivity, and related vendors
Troubleshoot network performance, connectivity, and reliability issues across office and remote environments
Partner with external providers on network architecture, escalations, and ongoing optimization
Support SaaS platforms, identity/access systems, and cloud-managed infrastructure
Endpoint Management
Administer MDM and endpoint management platforms (e.g. Kandji)
Partner closely with Security team on endpoint compliance, VPN/SASE solutions, device security, and access controls
Help implement and maintain IT security best practices and operational policies
Cross-Functional & Vendor Collaboration
Manage relationships with external IT vendors and service providers
Work closely with IT and Security stakeholders at Element to coordinate shared infrastructure, policies, escalations, and support processes
Lead IT improvement initiatives and infrastructure projects
Drive operational maturity, scalability, and reliability across the IT environment