We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

We are seeking a highly motivated Customer Success Manager to join our team. This role is essential in ensuring our clients outside of NA (EMEA & APAC) achieve maximum value from our solutions. The ideal candidate will have a strong background in customer success, excellent communication skills, and a passion for cybersecurity.
Responsibilities:
Develop and Maintain Relationships: Act as the primary point of contact post-sales, building strong relationships with customers and internal stakeholders.
Understand Customer Goals: Provide tailored support and solutions based on customers' goals and challenges.
Customer Deployment and Onboarding: Ensure a plan is in place for deployment, onboarding, and expanded use of our platform.
Monitor Customer Health: Track health metrics and proactively address any issues or concerns.
Manage Accounts: Ensure timely renewals and identify upsell opportunities.
Feedback Loop: Gather customer feedback and collaborate with internal teams to inform product development and improvements.
Collaborate on Issues: Work with technical support and engineering teams to resolve complex customer issues.

What am I going to do?
Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
Working with different stakeholders (as part of the product enablement part of the role)
Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
Manage and enhance learning journeys within the LMS system.
Monitor training effectiveness and provide recommendations based on performance data and feedback.
Stay up to date on customer care methodologies, industry trends, and emerging best practices.

we are looking for a Junior Customer Success Manager.
This role reflects an evolution of our Customer Success function: rather than a CSM managing day-to-day account needs, this is a strategic ownership role for our hyper-growth book.
What youll do:
Manage a portfolio of 85+ startup and scaled accounts as their main day-to-day contact, keeping account health and activity current.
Drive activation and adoption after go-live, making sure customers fully use the cards, expense, and spend management features they signed up for
Monitor usage data and health signals to spot churn risk early, and escalate with a clear recommended next step
Run regular check-ins with customer admins and finance teams, and prepare business reviews for larger accounts
Own the expansion opportunities process for your portfolio: identify, qualify, and drive upsell and cross-sell opportunities.
Own the renewal process for your portfolio end to end: track upcoming renewals, flag risk early, lead the renewal conversation, and close renewals on time
Resolve customer requests and escalations in partnership with Support, Operations, and Implementation
Share customer feedback with Product and Marketing to help shape the roadmap and customer communications
Use AI tools daily to work faster: account research, call summaries, follow-ups, and reporting

We are one of the world's leading Professional Services firms, provides audit, tax, and advisory services to some of the most prominent organizations across industries. Our success is driven by delivering real value to our clients, while fostering a culture that promotes professional growth, collaboration, innovation, and excellence. We are looking for an International Tax Associate to join our International Tax Team. This role offers a unique opportunity to work on complex cross-border tax matters and advise multinational corporations.
Key Responsibilities
* Provide international tax advisory services to multinational corporations.
* Conduct research and analysis on a broad range of international tax matters, including tax incentives, global tax structures, due diligence projects, and tax compliance requirements.
* Prepare professional client deliverables, including presentations, technical analyses, and tax opinions.
* Support and oversee internal risk management and compliance procedures in accordance with our standards.

We are looking for a highly motivated, talented, resourceful and energetic individual to join our company for the next phase of our fast moving story as Customer Success Manager.
This Customer Success Manager role is an opportunity to join our team, help build a strong customer success department and make a significant impact. Through an impeccable support experience, you will help our customers solve their aching conflicts, while drawing new insights and working closely with other team members in order to build and improve our product.
Responsibilities:
- Represent the voice of the customers and be part of the product development roadmap.
- Build CS working processes, suggest innovative solutions and look for service improvement opportunities.
- Be the point of contact for our customers on all media channels.
- Prioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately.
- Build onboarding and training processes, and data knowledge centers.
- Support a team of CS representatives (Students).
- Study & implement new tools.

We are currently seeking an Engagement Operations Specialist
If you would like to join a young and high quality team that leads a central operational function within the organization, be part of a broad and professional international network, and gain professional knowledge and experience in the worlds of risk management, finance, and client engagement , We are looking for you.
The role includes:
Conducting initial research on companies, completing questionnaires, and preparing various documents for engagement risk analysis and presenting them to firm management
Preparing engagement letters with firm clients
Full responsibility for completing engagement processes with firm partners
Issuing invoices, distributing them to clients, and managing collections
Monitoring and controlling payments to suppliers
Preparing various financial reports
Ongoing communication with our teams abroad
Building annual service forecasts and budget planning
Documenting information in the CRM system.

This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.

Responsibilities:

Guide new customers through the onboarding process and implementation.
Monitor product usage and identify gaps, challenges, or opportunities for improvement
Proactively engage with customers to improve adoption, retention, and overall value
Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
Coordinate and refer customers to relevant training sessions based on their needs
Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
Handle customer inquiries and provide professional, service-oriented support
Share insights and feedback from customers with relevant teams (Product / Development / Training)

We are looking for a Customer Support Specialist to join our growing team and serve as a trusted partner for our customers. We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.
You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.
Responsibilities:
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.
Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.
Quickly develop deep product knowledge and become a trusted advisor for customers.
Manage customer requests from investigation through resolution, escalating when needed.
Collaborate closely with Customer Success, Product, Operations, and Support teams.
Document knowledge, share best practices, and contribute to process improvements.
Identify opportunities to improve customer experience and internal workflows.

We are looking for an experienced Contract Manager to join our international team on a major Metro Rail infrastructure project. The role focuses on supporting the client with contract management best practice, contractual correspondence, claims preparation and review, and supporting the commercial and legal aspects of project execution. The successful candidate will have a strong contract commercial management, legal and/or engineering background, experience with FIDIC contracts, and the ability to navigate complex claims in a multicultural environment.


Key Responsibilities:
Provide contract management best practice advice and support to the client;
Manage the following and/or advise/support the client in this regard, as per the delegation of tasks:
Manage and draft formal project correspondence with clients, contractors, and partners.
Prepare, analyze, and respond to claims, variations, and contractual notices, ensuring compliance with project agreements and legal standards.
Maintain and update detailed logs of incoming and outgoing contractual communications.
Prepare documentation for dispute resolution procedures, including adjudication or arbitration, if necessary.
Review subcontractor contracts and assist in alignment with the main contract.
Ensure contract compliance and maintain organized records of all key contractual events
Work closely with legal, technical, and commercial teams to ensure proper interpretation and application of contract terms.
Provide necessary input and involvement in risk management.
Support the Client, the Procurement Team, Project Director (and regional headquarters) in claims defense and negotiation strategy.
Prepare monthly reports on contract management topics (including problem solving with the client, key input provided, contractual status of procurement contracts, open claims, and risk exposure).