דרושים » תוכנה » Senior Customer Program Manager - OEM

We are seeking a Senior Customer Program Manager - OEM, to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What Youll Be Doing:

Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.

Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

Provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns with major enterprise customers, cloud service providers

Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets with major enterprise customers, cloud service providers

Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

We are seeking a Senior Customer Program Manager - AI Datacenter to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What Youll Be Doing:

Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.

Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

Provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns with major enterprise customers, cloud service providers

Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets with major enterprise customers, cloud service providers

Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

In this role, you will help build the evolution of our DOCA Networking software stack - the accelerated infrastructure framework powering AI factories and distributed computing platforms. You will drive software innovation from vision to real-world impact, influencing some of the most advanced computing systems in the world. As part of the DOCA Product Group, you will lead software strategy for ConnectX NIC and BlueField DPU platforms - key pillars of our data center and AI networking strategy - helping build the intelligent infrastructure of tomorrow.

What You'll Be Doing:

Lead the Product-strategy for DOCA networking stack and products across their life-cycle: from vision and inception, through detailed customer & ecosystem requirements, roadmap crafting, market introduction, growing into in-scale delivery, and product improvement cycles.

Orchestrate a unified technical strategy between AI product teams, engineering teams, and customers to advocate the use of DOCA libraries & microservices, and to develop new DOCA APIs and services for new deployments.

Drive multidisciplinary engineering and architecture teams to establish priorities and define precise, actionable requirements for breakthrough projects.

Forge strong partnerships with customers and ecosystem partners - actively listening to their technical needs, delivering expert mentorship, and supporting successful, large-scale AI (and other) deployments that drive their strategic goals.

Create use cases and reference applications to demonstrate product value to technical and executive audiences.

Gather insights to define future products, including analysis of complementary and competitive products and customer feedback.

We are looking for a Team Leader to build and run our Customer Facing Architects group focused on Spectrum-X in Israel. This team serves as the technical connection between our internal AI Networking compose group and our top customers. These include hyperscalers, cloud service providers, sovereign AI initiatives, and corporate AI solution developers rs.

What youll be doing:

Team Leadership, Build and guide a team of senior Spectrum-X customer-facing architects. Set technical direction, own hiring and mentoring, and establish clear roadmap for customer early engagement, onboarding and tracking lifecycle.

Customer Architecture & Technical Ownership, Serve as the senior technical authority for Spectrum-X deployments at hyperscalers, national AI programs, and enterprise AI factories. Drive E2E solution adoption, lead sophisticated technical architecture issues in the solution, and guide customers through configuration, tuning, and performance debugging at the NIC, switch, and fabric level. Convey customer's needs, and lead strategic PoCs and benchmarks to demonstrate Spectrum-X advantages.

Product Feedback, Turn field findings and customer difficulties into concrete feedback for R&D, ASIC, and software teams while partnering with AI Networking Architecture to make sure our deployment realities shape next-gen Spectrum-X design.

Work with Product Management to influence reference architectures and go-to-market strategy and represent Spectrum-X at customer briefings and industry events such as SC, OCP, and Hot Interconnects

The Customer Engineer serves as the technical bridge between Koi engineering and our company's customer-facing teams, enabling Domain Consultants and support teams to successfully run POVs, deploy Koi, and support customers at Job Description
We are looking for a highly technical and customer-focused Customer Engineer to join the Koi team. This role operates at the intersection of engineering, support, and pre-sales solutions, and is critical to scaling Koi across our company.
As a Customer Engineer, you will sit closely with the Koi engineering team and develop deep expertise in Koi's architecture, capabilities, and roadmap. You will enable Domain Consultants (DCs) to effectively run Proof of Value (POV) engagements, and empower support teams to deliver high-quality service to customers using Koi. In this role, Customer Engineers translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of updates directly to customers.
Key Responsibilities
Act as a technical bridge between Koi engineering and our company customer-facing teams
Own the end-to-end resolution of technical issues, from diagnosing complex bugs to managing their seamless deployment to customer environments.
Develop deep expertise in Koi's product, architecture, and internal systems
Enable Domain Consultants (DCs) to successfully run POVs, including deployment, troubleshooting, and demonstrating value to customers
Support our company support teams in diagnosing and resolving customer issues
Build internal tools and systems that allow DCs and support teams to answer questions and perform initial triage independently
Improve scalability by reducing dependency on engineering for routine support and POV-related issues
Own or lead triage of the most complex and high-impact customer issues
Partner with engineering to identify root causes and drive long-term fixes
Identify recurring friction points in POVs and customer deployments, and work to eliminate them
Contribute to internal documentation, troubleshooting guides, and playbooks
Impact:
Provide the team with seamless technical resolutions to unblock customer issues
Increase success rate and quality of POVs led by Domain Consultants
Improve customer onboarding and time-to-value for Koi
Reduce escalation load on engineering teams
Improve overall customer experience and product reliability.

The Customer Engineer serves as the technical bridge between Koi engineering and Palo Alto's customer-facing teams, enabling Domain Consultants and support teams to successfully run POVs, deploy Koi, and support customers at Job Description
We are looking for a highly technical and customer-focused Customer Engineer to join the Koi team. This role operates at the intersection of engineering, support, and pre-sales solutions, and is critical to scaling Koi across Palo Alto Networks.
As a Customer Engineer, you will sit closely with the Koi engineering team and develop deep expertise in Koi's architecture, capabilities, and roadmap. You will enable Domain Consultants (DCs) to effectively run Proof of Value (POV) engagements, and empower support teams to deliver high-quality service to customers using Koi. In this role, Customer Engineers translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of updates directly to customers.
Key Responsibilities
Act as a technical bridge between Koi engineering and Palo Alto customer-facing teams
Own the end-to-end resolution of technical issues, from diagnosing complex bugs to managing their seamless deployment to customer environments.
Develop deep expertise in Koi's product, architecture, and internal systems
Enable Domain Consultants (DCs) to successfully run POVs, including deployment, troubleshooting, and demonstrating value to customers
Support Palo Alto support teams in diagnosing and resolving customer issues
Build internal tools and systems that allow DCs and support teams to answer questions and perform initial triage independently
Improve scalability by reducing dependency on engineering for routine support and POV-related issues
Own or lead triage of the most complex and high-impact customer issues
Partner with engineering to identify root causes and drive long-term fixes
Identify recurring friction points in POVs and customer deployments, and work to eliminate them
Contribute to internal documentation, troubleshooting guides, and playbooks
Impact:
Provide the team with seamless technical resolutions to unblock customer issues
Increase success rate and quality of POVs led by Domain Consultants
Improve customer onboarding and time-to-value for Koi
Reduce escalation load on engineering teams
Improve overall customer experience and product reliability.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Escalation Manager- Prompt Security, you will be tasked with leading and coordinating complex customer escalations, focusing on resolving complex issues and ensuring our customers receive timely, high-quality technical support as we scale our Generative AI security platform. We are seeking a highly collaborative, approachable, and customer-focused individual who will serve as the primary liaison between Technical Support, Product Management, Engineering, and Customer-facing teams, ensuring that high-impact issues are triaged quickly, prioritized correctly, and driven to resolution with clear and consistent communication.
What will you do?
The bulk of your time will be spent deflecting Jira tickets by providing solutions, KBs, and 1-on-1 training directly to the Support team. You will validate priority, review, and manage Jira tickets before engaging Development.
You will also perform trend analysis to identify top product defects and collaborate with the Documentation, Learning and Development (L&D), and Product Management teams to create and update knowledge. Code review may also be applicable, and suggestions for code improvements shared with engineering and Product Management.
For customer escalations, you will help engage the relevant stakeholders in internal and customer-facing conversations, and may lead those conversations from a technical perspective.
Key Responsibilities:
Develop key contacts and relationships with assigned product PM/Dev leadership.
Drive product supportability with PM/Development.
Share support knowledge through available channels (KB, training, videos etc.).
Trend analysis: Identify and track top impacting issues or product defects.
Manage communication and response to Backline Support (Jira).
Act as SME and be the focal point for assigned products.
Research the code to expedite the investigation.
Resolve Defects when possible.
Quality Assessment for Support Jira tickets.
Prioritize Jiras based on customer and support qualifications.
Work to eliminate duplication.
Deflect Jira tickets (Provide solution whenever possible).
Validate severity.
Maintain clarity and quality.
Prioritize and maintain escalations to Dev.
Create/maintain hot escalation board and review with relevant stakeholders.
Create/Maintain support Defects Kanban.
Communication - oversee response/information requests from Dev.

As an Engineering Manager at Cortex Cloud, you will lead a team of ~6 engineers operating in one of our most complex and cross-functional domains. This role requires a strong blend of people leadership and deep technical expertise, including systems design and large-scale distributed cloud architectures. You will be responsible for driving the design and delivery of complex, high-impact systems, while ensuring the team executes against the roadmap with both speed and engineering rigor.
Key Responsibilities
Build, mentor, and lead a high-performing software engineering team, fostering a culture of empowerment and driving both individual growth and collective impact.
Partner closely with Product Management and cross-functional teams (Infrastructure, Research, UX) to define priorities and shape multi-quarter product roadmaps, ensuring alignment across all stakeholders.
Own the end-to-end software development lifecycle, translating product strategy into executable plans and ensuring consistent, high-quality, on-time delivery.
Provide architectural leadership for scalable, distributed systems operating at petabyte scale, guiding the design and implementation of high-throughput, cloud-native backend microservices.
Drive production readiness by enforcing best practices around deployment, observability, reliability, and runtime stability, focusing on the details to ensure operational excellence.
Align stakeholders across business units through clear communication of technical strategy, trade-offs, priorities, risks, and execution plans.
Engage directly with strategic customers to lead technical deep dives and architecture reviews, and to influence future product direction.
Foster a culture of high engineering standards, accountability, and continuous improvement, with a strong emphasis on quality and security.

This role brings together horizontal ownership across engineering process, security coordination, developer productivity, DevOps, integration, and product usability. The leader will define clear operating models, remove execution friction across organizational boundaries, and ensure that DOCA software, tools, and workflows are robust, secure, integrated, and intuitive from development through deployment. The ideal candidate is comfortable leading people, working across engineering groups, understanding complex system-level software, and translating operational, security, integration, and usability challenges into clear priorities, ownership, and measurable improvements.

What you'll be doing:

Lead the DOCA Process and Productivity function, including cross-organizational process execution, DevOps, integration, UX/usability, security process coordination, and developer productivity initiatives.

Own and improve operating mechanisms across DOCA R&D, QA, release, security, integration, DevOps, lab infrastructure, and partner teams.

Serve as the Security Point of Contact for the DOCA framework, driving secure development workflows, vulnerability handling, security reviews, incident management, and alignment with NVIDIA security requirements.

Drive improvements in build, validation, release readiness, automation, CI/CD, lab workflows, deployment experience, documentation, and end-to-end engineering productivity.

Lead, mentor, and grow teams while helping the organization make multi-team workflows more predictable, transparent, secure, automated, accountable, and efficient.

We are seeking an Engineering Manager with a solid background in Software Development and people leadership. As a leader within the Engineering team, you will manage a team of Full Stack Engineers in a fast-paced environment while collaborating with QA, Product, UX, Senior Management, and Customer Support teams. You will be responsible for guiding your team through designing and developing both enhancements to existing product features and entirely new ones, ensuring delivery excellence and continuous team growth.

Responsibilities
Lead, mentor, and grow a team of full stack developers, fostering a culture of collaboration, accountability, and continuous improvement.
Champion Agile practices across the team, ensuring sustainable development through good estimation, effective branching strategies, automated testing, and continuous deployment.
Partner with Product, UX, and other stakeholders to translate business needs into technical roadmaps and priorities.
Oversee the analysis of needs and requirements for existing and proposed systems, ensuring alignment with business objectives.
Guide the development of technical specifications and review architectural decisions made by the team.
Ensure the team delivers high-quality software on schedule through effective planning, code reviews, and quality standards.
Articulate the interdependencies and impact of design choices to both technical and non-technical stakeholders.
Drive the adoption and enhancement of engineering processes, tools, and best practices across the team.
Remove blockers, manage risks, and escalate issues proactively to keep delivery on track.
Coordinate with operations and support teams to resolve production issues and improve system reliability.
Conduct regular one-on-ones, performance reviews, and career development conversations with direct reports.
Participate in hiring, onboarding, and workforce planning to build and retain a high-performing team.