דרושים » תוכנה » Senior Customer Program Manager - OEM

We are seeking a Senior Customer Program Manager - OEM, to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What Youll Be Doing:

Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.

Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

Provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns with major enterprise customers, cloud service providers

Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets with major enterprise customers, cloud service providers

Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

We are seeking a Senior Customer Program Manager - AI Datacenter to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What Youll Be Doing:

Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.

Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

Provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns with major enterprise customers, cloud service providers

Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets with major enterprise customers, cloud service providers

Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

As an Engineering Manager at Cortex Cloud, you will lead a team of ~6 engineers operating in one of our most complex and cross-functional domains. This role requires a strong blend of people leadership and deep technical expertise, including systems design and large-scale distributed cloud architectures. You will be responsible for driving the design and delivery of complex, high-impact systems, while ensuring the team executes against the roadmap with both speed and engineering rigor.
Key Responsibilities
Build, mentor, and lead a high-performing software engineering team, fostering a culture of empowerment and driving both individual growth and collective impact.
Partner closely with Product Management and cross-functional teams (Infrastructure, Research, UX) to define priorities and shape multi-quarter product roadmaps, ensuring alignment across all stakeholders.
Own the end-to-end software development lifecycle, translating product strategy into executable plans and ensuring consistent, high-quality, on-time delivery.
Provide architectural leadership for scalable, distributed systems operating at petabyte scale, guiding the design and implementation of high-throughput, cloud-native backend microservices.
Drive production readiness by enforcing best practices around deployment, observability, reliability, and runtime stability, focusing on the details to ensure operational excellence.
Align stakeholders across business units through clear communication of technical strategy, trade-offs, priorities, risks, and execution plans.
Engage directly with strategic customers to lead technical deep dives and architecture reviews, and to influence future product direction.
Foster a culture of high engineering standards, accountability, and continuous improvement, with a strong emphasis on quality and security.

This role brings together horizontal ownership across engineering process, security coordination, developer productivity, DevOps, integration, and product usability. The leader will define clear operating models, remove execution friction across organizational boundaries, and ensure that DOCA software, tools, and workflows are robust, secure, integrated, and intuitive from development through deployment. The ideal candidate is comfortable leading people, working across engineering groups, understanding complex system-level software, and translating operational, security, integration, and usability challenges into clear priorities, ownership, and measurable improvements.

What you'll be doing:

Lead the DOCA Process and Productivity function, including cross-organizational process execution, DevOps, integration, UX/usability, security process coordination, and developer productivity initiatives.

Own and improve operating mechanisms across DOCA R&D, QA, release, security, integration, DevOps, lab infrastructure, and partner teams.

Serve as the Security Point of Contact for the DOCA framework, driving secure development workflows, vulnerability handling, security reviews, incident management, and alignment with NVIDIA security requirements.

Drive improvements in build, validation, release readiness, automation, CI/CD, lab workflows, deployment experience, documentation, and end-to-end engineering productivity.

Lead, mentor, and grow teams while helping the organization make multi-team workflows more predictable, transparent, secure, automated, accountable, and efficient.

we are looking for a passionate and detail-oriented Product Owner & Engineer to join our team. In this role, you will collaborate closely with development teams to define new features, contribute to functional requirement documentation (FRD), and ensure seamless UX design and implementation.
A core part of this role is maintaining close alignment with customers. You will actively engage with customers, gather feedback, understand real-world use cases, and translate their needs into clear product requirements. You will work closely with Support and QA to ensure our testing strategy and supportability reflect actual customer environments and workflows.
Beyond core development, you will assist in critical escalations, manage complex or high-visibility installations, and develop tools that enhance the overall user experience. You will leverage telemetry data, production insights, and direct customer feedback to continuously refine and improve our products, ensuring they deliver measurable value in real-world deployments.
Key Responsibilities
Collaborate closely with Product and Engineering teams to define, refine, and prioritize features that directly address real customer needs and business impact.
Translate customer requirements and field insights into clear, structured Functional Requirement Documents (FRDs), while actively contributing to UX discussions to ensure intuitive and seamless user experiences.
Work closely with QA and Support to align testing strategies and troubleshooting workflows with real-world customer environments, ensuring reliability, operability, and supportability at scale.
Serve as a technical and product focal point during critical customer escalations and high-visibility deployments, ensuring timely resolution and long-term improvements
Develop tools and scripts to enhance user experience and operational efficiency.
Leverage telemetry, usage analytics, and direct customer feedback to drive data-informed decisions and continuously improve product performance and adoption.
Proactively identify risks, gaps, and cross-team dependencies, removing roadblocks to ensure successful delivery and measurable customer outcomes.

We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.

We are looking for an experienced SRE Team Lead to drive the reliability, observability, and automation practices across our private cloud infrastructure and operations. In this role, you will lead a team of site reliability engineers, own the engineering roadmap for monitoring and automation, and act as a key liaison between development, operations, and platform teams. You bring at least 3-4 years of hands-on people management experience and a deep technical background in SRE or DevOps disciplines.



What will you do?

Leadership & Team Management

Lead, mentor, and grow a team of SREs, providing technical direction, career development guidance, and day-to-day management.

Own the team roadmap for reliability, observability, and automation initiatives - prioritizing work, removing blockers, and driving delivery.

Conduct regular 1:1s, performance reviews, and hiring processes to build and sustain a high-performing team.

Foster a culture of operational excellence, blameless post-mortems, and continuous improvement.

Act as an escalation point for complex incidents and reliability issues, leading post-incident reviews and ensuring follow-through on action items.


Automation & Infrastructure

Design, develop, and maintain automation tools to support infrastructure and operations teams at scale.

Manage pipelines and infrastructure workflows using Jenkins, Ansible, Python, and Bash.

Drive the adoption of infrastructure-as-code practices across the organization.

Collaborate with system engineers to improve scalability, performance, and fault tolerance of critical systems.


Monitoring & Observability

Build and extend monitoring and alerting systems using Grafana, the ELK (Elastic) stack, Zabbix, and custom scripts.

Implement and enforce observability best practices to ensure full visibility into systems, applications, and infrastructure.

Define and track SLIs, SLOs, and error budgets across key services.

Partner with development teams to embed observability earlier in the software development lifecycle.


Database & Platform Support

Support monitoring and infrastructure integration for databases including MongoDB and PostgreSQL.

Maintain documentation and champion knowledge sharing around automation, monitoring, and reliability practices.

We are looking for an experienced Staff Technical Program Manager. This role involves overseeing the planning, execution, and delivery of technical projects within our organization, while also managing deployments to production environments. The ideal candidate will possess strong project management skills, technical understanding, and the ability to effectively communicate with cross-functional teams.

What you will do:
Project management Lead and manage the end-to-end lifecycle of complex technological projects - understands projects goals and details, proficient in crafting project roadmaps, overseeing scope, backlog, and timelines, monitoring crucial milestones, managing KPIs, and navigating essential dependencies.
Identify and mitigate risks, resolve issues, and make adjustments as necessary.
Establish continuous improvement as part of the culture, processes and tools.
Define and enforce best practices and standards for the production environments operations.
Facilitate and guide R&D teams in the release planning and delivery process, ensuring effective collaboration & execution while defining and implementing best practices and tools.
Ensure cross organizational communication and process coordination, serving as the focal point for project health visibility and strategic status reporting to senior executives
Identify problems by observing and studying system functions and performance results.

we are looking for a Engineering Team Lead.
In this role, you will take an integral part in the creation of a new and innovative SaaS product.
If you are a talented software engineer that likes to solve complex problems and looking for your next challenge we want you to join our team!
What youll do: As the Team Leader , you will lead a talented team to design, implement, and deploy scalable data solutions for an innovative SaaS product. Youll be responsible for shaping the direction of a system that impacts millions of users worldwide. If you're an experienced manager with a strong technical background, ready to lead in a dynamic, fast-paced production environment, we want you on our team!
Responsibilities:
Collaborate effectively with cross-functional teams (Data Science, Security, etc.) to ensure alignment on business needs and security standards.
Manage the technical backlog, make critical decisions on product milestones, and ensure timely, secure, high-quality delivery and deployment.
Foster the growth of team members through mentorship, personal development opportunities, and the promotion of continuous improvement.
Identify, manage, and mitigate security risks across the data platform, maintaining high standards in all initiatives.
Define and implement methodologies to guarantee the performance, scalability, and quality of our data infrastructure.

In this role you'll design and build features that shape how customers discover products - tailored to their preferences, helping them find exactly what they need, even before they know they need it. We're defining how LLMs integrate into real-time personalization, how noisy behavioral signals become durable customer understanding, and how AI-powered experiences ship reliably at scale. You'll work across multiple technical teams, ship iteratively, and see your work in the hands of customers quickly. This organization values experimentation, moves fast, and gives engineers real ownership over what they build.

We are looking for a Senior Software Development Engineer who leads through technical depth and sound judgment. Someone who owns team-level architecture, provides system-wide design guidance, and brings perspective on both current and future technology choices. You take on customer problems where the technological strategy is not yet defined, and you drive productive discussions to align teams on the best path forward. You dont just deliver high-quality software yourself - you set the standard that others follow. You actively mentor multiple engineers, drive adoption of engineering best practices, and ensure your team has strong operational foundations. You make the team permanently stronger, not dependent on your presence. When the right solution isnt technical - when its a process change, a culture shift, or a staffing decision - you recognize that and act accordingly.

Key job responsibilities
- Own team architecture of personalized recommendation system operating in our scale.
- Lead the design and delivery of cross-teams projects end-to-end, with focus on maintainability, scalability, performance, and reliability.
- Collaborate with Product and Science to define technical roadmap and experiences based on data.
- Build AI-powered experiences including personalized recommendations, relevance explanations, and knowledge-driven features using LLMs and generative AI.
- Define and drive measurement strategies including analytics events and experiment configurations to track business and technical metrics.
- Create clarity from ambiguity and make sound technical decisions in a problem space where established patterns don't apply.
- Drive adoption of engineering best practices through exemplary personal coding practices.
- Proactively simplify existing systems and resolve endemic, root-cause problems.