דרושים » מחשבים ורשתות » Help desk - 365

We are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

We are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our employees across all global offices, ensuring fast, professional, and customer-oriented service.
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, and AWS services, as part of the companys internal IT ecosystem.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Participate in IT projects and initiatives with other teams, helping improve our internal systems and the overall employee experience.

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take ownership of day-to-day IT operations and helpdesk activities.

In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. Youll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization.

This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience .

*** This position is on-site and requires working from the Tel Aviv office five days a week. ***

Responsibilities
As an IT Operations & Helpdesk Engineer, your impact will be:

Provide hands-on technical support to local on-site employees and remote users across global offices.
Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues.
Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf, JumpCloud, and Microsoft Intune.
Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools.
Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management.
Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals.
Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects.
Document technical issues, resolutions, knowledge articles, and process improvements
Help improve internal IT processes, operational efficiency, and employee support experience
Support office IT operations and ensure smooth day-to-day technical functionality

We are looking for an IT Support Specialist to provide day-to-day technical support and help ensure smooth IT operations across the organization. This role involves assisting end users, troubleshooting technical issues, and delivering reliable support in a fast-paced environment
Key Responsibilities
Provide front-line technical support for end users, both on-site and through phone and remote support
Manage user accounts, permissions, and access rights through Active Directory
Troubleshoot and resolve hardware and software problems
Provide technical support for Microsoft 365 applications and resolve related issues
Ability to prioritize urgent requests
High human relations awareness
Strive to achieve the highest SLA.

we are seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience.
As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation.
What youll do:
Technical Support & Troubleshooting
Provide technical support globally across all offices, with primary focus on your assigned region (EMEA)
Diagnose and resolve hardware, software, and connectivity issues across macOS and Windows environments
Troubleshoot Tier 1 office network and connection issues, escalating complex problems to the appropriate team
Install, configure, and troubleshoot end-user devices, software, and peripherals
Provide technical support for video conferencing (Google Meet, Zoom, Zoom Rooms, Neat), audio/visual setups, and company events
Service Management
Manage and respond to service requests efficiently via the IT ticketing system, ensuring thorough documentation of all interactions
Prioritize incidents and requests in alignment with Service Level Agreements (SLAs)
Walk colleagues through problem-solving processes and provide clear guidance on IT products and services
Escalate unresolved issues to the next level of support with complete context and documentation
Operations & Continuous Improvement
Facilitate IT onboarding and offboarding processes, ensuring a smooth employee lifecycle experience
Maintain accurate IT asset inventory and support asset lifecycle management
Create and maintain knowledge base articles and technical documentation for the team and self-service channels
Identify and suggest improvements to IT procedures, workflows, and automation opportunities
Leverage AI tools and automation to improve support efficiency, reduce resolution times, and enhance the employee experience

we are seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience.
As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation.
What youll do:
Technical Support & Troubleshooting
Provide technical support globally across all offices, with primary focus on your assigned region (EMEA)
Diagnose and resolve hardware, software, and connectivity issues across macOS and Windows environments
Troubleshoot Tier 1 office network and connection issues, escalating complex problems to the appropriate team
Install, configure, and troubleshoot end-user devices, software, and peripherals
Provide technical support for video conferencing (Google Meet, Zoom, Zoom Rooms, Neat), audio/visual setups, and company events
Service Management
Manage and respond to service requests efficiently via the IT ticketing system, ensuring thorough documentation of all interactions
Prioritize incidents and requests in alignment with Service Level Agreements (SLAs)
Walk colleagues through problem-solving processes and provide clear guidance on IT products and services
Escalate unresolved issues to the next level of support with complete context and documentation
Operations & Continuous Improvement
Facilitate IT onboarding and offboarding processes, ensuring a smooth employee lifecycle experience
Maintain accurate IT asset inventory and support asset lifecycle management
Create and maintain knowledge base articles and technical documentation for the team and self-service channels
Identify and suggest improvements to IT procedures, workflows, and automation opportunities
Leverage AI tools and automation to improve support efficiency, reduce resolution times, and enhance the employee experience

Required IT Support Specialist
As an IT Support Specialist, you will:
Provide technical support to end users both on-site and remotely via phone and email
Install, configure, troubleshoot, diagnose and resolve hardware, software and network-related issues across macOS, Windows and Linux environments
Manage end-to-end onboarding and offboarding processes, including user setup, permissions, equipment provisioning and access revocation
Support and manage mobile devices using MDM solutions, including enrollment, configuration, policy enforcement and troubleshooting
Collaborate with senior system administrators and cross-functional teams to resolve complex technical challenges
Manage and prioritize incoming support requests while ensuring high service standards and user satisfaction
Contribute to the development and maintenance of internal knowledge base, including documentation of processes and best practices
Continuously learn and stay up to date with new technologies, tools and IT trends.

We are looking for an experienced IT Support specialist with high service awareness who will support 700+ users and will respond to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.
What youll do:
Respond to requests for technical assistance (in-person, ticket system, Slack, email).
Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS.
Install and troubleshoot end user equipment, software and hardware .
Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts.
Provide guidance, assistance, and follow-up on employee questions and tech problems.
Follow IT procedures, logging all IT interactions and administering helpdesk software.
Set up and maintain IT multimedia systems.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.

In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.

An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.

Your mission

Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

A fast-growing international medical device company that develops and manufactures innovative medical equipment. We are looking for a highly motivated and energetic IT Support Specialist to join our IT team, responsible for our IT and Cloud corporate infrastructure. You will be implementing and deploying new solutions together with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, providing the best service to the corporate employees.
Job Description:
Provide end-user technical support, manages the core systems and network.
Handle the day-to-day IT operations, from hardware setups to account troubleshooting and provide best-in-class client-side support.
Hands-on experience across a wide IT scope including Mac and PC hardware, software applications and OS support experience including installation, configuration, and troubleshooting.
Supporting Office 365 and Azure cloud environments.
Supporting a variety of cloud IT related SaaS applications.
Maintain and improve the software deployment and device management process, while making sure all devices are up to date with latest updates and patches