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we are seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience.
As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation.
What youll do:
Technical Support & Troubleshooting
Provide technical support globally across all offices, with primary focus on your assigned region (EMEA)
Diagnose and resolve hardware, software, and connectivity issues across macOS and Windows environments
Troubleshoot Tier 1 office network and connection issues, escalating complex problems to the appropriate team
Install, configure, and troubleshoot end-user devices, software, and peripherals
Provide technical support for video conferencing (Google Meet, Zoom, Zoom Rooms, Neat), audio/visual setups, and company events
Service Management
Manage and respond to service requests efficiently via the IT ticketing system, ensuring thorough documentation of all interactions
Prioritize incidents and requests in alignment with Service Level Agreements (SLAs)
Walk colleagues through problem-solving processes and provide clear guidance on IT products and services
Escalate unresolved issues to the next level of support with complete context and documentation
Operations & Continuous Improvement
Facilitate IT onboarding and offboarding processes, ensuring a smooth employee lifecycle experience
Maintain accurate IT asset inventory and support asset lifecycle management
Create and maintain knowledge base articles and technical documentation for the team and self-service channels
Identify and suggest improvements to IT procedures, workflows, and automation opportunities
Leverage AI tools and automation to improve support efficiency, reduce resolution times, and enhance the employee experience

we are seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience.
As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation.
What youll do:
Technical Support & Troubleshooting
Provide technical support globally across all offices, with primary focus on your assigned region (EMEA)
Diagnose and resolve hardware, software, and connectivity issues across macOS and Windows environments
Troubleshoot Tier 1 office network and connection issues, escalating complex problems to the appropriate team
Install, configure, and troubleshoot end-user devices, software, and peripherals
Provide technical support for video conferencing (Google Meet, Zoom, Zoom Rooms, Neat), audio/visual setups, and company events
Service Management
Manage and respond to service requests efficiently via the IT ticketing system, ensuring thorough documentation of all interactions
Prioritize incidents and requests in alignment with Service Level Agreements (SLAs)
Walk colleagues through problem-solving processes and provide clear guidance on IT products and services
Escalate unresolved issues to the next level of support with complete context and documentation
Operations & Continuous Improvement
Facilitate IT onboarding and offboarding processes, ensuring a smooth employee lifecycle experience
Maintain accurate IT asset inventory and support asset lifecycle management
Create and maintain knowledge base articles and technical documentation for the team and self-service channels
Identify and suggest improvements to IT procedures, workflows, and automation opportunities
Leverage AI tools and automation to improve support efficiency, reduce resolution times, and enhance the employee experience

We are looking for an experienced IT Manager with 10+ years of expertise, strong customer service orientation, and a broad understanding of IT domains. The ideal candidate will have deep knowledge of cloud services and automation.
Responsibilities
Lead and manage a team of 4 professionals.
Build, maintain, and operate on-prem and cloud infrastructure supporting internal labs and engineering/product needs.
Design and manage environments simulating customer setups using diverse technologies:
Thousands of VMware-based virtual machines (primarily Windows, some Linux).
Storage systems such as NetApp, EMC, and others.
VRA environments.
Tanzu Kubernetes Grid (TKG) infrastructure.
Additional technologies as required.
Co-manage cloud-based infrastructure (AWS, GCP, Azure) for development purposes, including POCs and environment simulations.
Monitor budgets and expenses.
Support development and product teams.
Manage licenses.
Administer M365 tenants for lab purposes.
Develop automation scripts using PowerShell or other scripting languages.
Collaborate with multiple internal teams - development, support, and product management - to address ongoing needs.

We are seeking IT Specialist to join the IT group, reporting to the Head of IT. We are looking for a team player, independent and responsible person, quick learner who is hungry to grow and develop, and is capable of adapting to changes.

You will:
Provide day-to-day IT support for employees across Windows and macOS environments, including company laptops, IT equipment and corporate systems.
Manage user identities, access, and permissions using Microsoft Entra ID
Administer and maintain endpoint devices using Microsoft Intune (MDM/MAM), including device enrollment, compliance policies, and application deployment.
Troubleshoot hardware, software, network, and access issues, ensuring timely resolution and minimal disruption.
Support onboarding and offboarding processes (account provisioning, device setup, access control, deprovisioning).
Maintain and enforce security best practices, including MFA, device compliance, and endpoint protection.
Install, configure, and update operating systems, applications, and company tools.
Collaborate with R&D, IT and security teams to improve system reliability, performance, and security posture.
Document processes, configurations, and troubleshooting steps in internal knowledge base.
Assist with IT asset management, inventory tracking, and lifecycle management.
Provide guidance and training to employees on IT tools, security practices, and usage policies.