דרושים » שירות לקוחות » Technical Support & Customer Service Manager

we are a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT). Techdin, part of our company, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall Customer Experience throughout the customer lifecycle. This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts. Responsibilities:
* Guide new customers through the onboarding process and implementation.
* Monitor product usage and identify gaps, challenges, or opportunities for improvement
* Proactively engage with customers to improve adoption, retention, and overall value
* Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
* Coordinate and refer customers to relevant training sessions based on their needs
* Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
* Handle customer inquiries and provide professional, service-oriented support
* Share insights and feedback from customers with relevant teams (Product / Development / Training)

We are looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall customer experience throughout the customer lifecycle.
This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.
Responsibilities:
Guide new customers through the onboarding process and implementation.
Monitor product usage and identify gaps, challenges, or opportunities for improvement
Proactively engage with customers to improve adoption, retention, and overall value
Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
Coordinate and refer customers to relevant training sessions based on their needs
Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
Handle customer inquiries and provide professional, service-oriented support
Share insights and feedback from customers with relevant teams (Product / Development / Training).

We are looking for an Entry-level Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues and escalate complex cases to the appropriate team
Assist customers with account setup, troubleshooting, and general inquiries
Maintain accurate records of customer interactions and transactions
Collaborate with cross-functional teams to improve the overall customer experience.

We are looking for a strategic yet hands-on leader to own and scale our revenue engine.
As our Head of CS, you won't just manage a portfolio; you will design and execute the strategy that turns our customer base into a consistent ARR growth driver.
Reporting directly to the CEO, you will be a core member of our leadership team.
What you will own:
As Head of Customer Success, you are the single owner of revenue for your customer segment.
This includes:
Full ownership of ARR growth (new logos + expansion + retention through usage)
Driving revenue growth across an active base of hundreds of customers
Turning product usage into measurable expansion and upsell
Building and running a repeatable expansion engine
Defining priorities across customers based on revenue potential
Leading weekly revenue cadence with clear decisions and follow-through
This role connects customers, revenue, and execution into one operating system.