דרושים » תוכנה » Senior Salesforce Systems Analyst

Were looking for an experienced Salesforce Business Analyst with strong technical expertise to join our team. As a Salesforce subject matter expert, youll be responsible for delivering scalable, high-quality Salesforce solutions, optimizing workflows, and enabling business teams through reliable system execution.
Working closely with Product Managers, business stakeholders, and other technology teams, youll focus on translating business requirements into robust Salesforce implementations and own E2E solution delivery.
If you thrive in a fast-paced environment and enjoy solving business challenges through technology, this role is for you.
Job responsibilities
Design and build scalable Salesforce solutions in collaboration with Product Managers, Business Operations, and global stakeholders.
Own end-to-end functional delivery, including technical solution design, configuration, implementation, testing, training, and ongoing optimization.
Provide global application support for business stakeholders and end users, ensuring stability, usability, and timely issue resolution.
Identify and implement system enhancements based on defined business needs and Salesforce technical capabilities.
Lead the delivery and maintenance of integrations between Salesforce and third-party tools, working with external vendors to ensure reliable and scalable functionality.

we are looking for a Salesforce Business Analyst to join our growing Information Systems team to help develop and maintain our Salesforce application.

The ideal candidate will be as passionate about business processes as they are about building them. As a Business Analyst, you will interface with businesses to ensure timely and effective delivery of Salesforce solutions for the business requirements.

This is a temporary role for at least 6 months (maternity leave replacement) and entails collaboration with executive leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.

If you're keen on improving the lives of your co-workers, constantly learning new processes and building tools for them - this is the job for you!

What will you actually be doing?
Lead projects end-to-end: full definition and design, development, training & communicating to stakeholders.

Document, design and test system implementations and launch support of solutions using Salesforce best practices.

Provide tactical support for any issues and bugs that are reported on the Salesforce platform.

Build systems, integrate third-party tools, migrate data, train employees, and provide ongoing support to our internal Sales, Marketing and Services organization users.

Manage change communication and coordinate end-user training for system implementations.

Build and deliver solutions using point and click, code, 3rd party tools and APIs.

Create clear, concise and complete functional specifications & think through problems to make actionable recommendations.

Were looking for a Senior GTM Business Analyst to join our fast-growing Business Analytics team, partnering closely with GTM leadership, RevOps, Customer Success, Channel, Marketing (ToFu), Finance, and Data/BI teams to scale and elevate our go-to-market analytics capabilities.
This role requires deep analytical expertise, strong business acumen, and the ability to influence senior stakeholders. You will take ownership of strategic GTM analytics initiatives, define measurement frameworks, and drive data-informed decision-making across multiple revenue-generating functions.
You will serve as a key thought partner to GTM leadership, shaping how performance is measured, interpreted, and optimized.
Responsibilities:
GTM Analytics & Performance Insights
Own and evolve performance measurement frameworks across Customer Success, Channel Sales, Solutions Engineering, and Top-of-Funnel Marketing.
Track and interpret key SaaS KPIs, including ARR movements, churn, retention (GRR/NRR), expansion, pipeline creation, and funnel conversion metrics.
Design and maintain scalable reporting models that provide executive-level visibility into GTM performance.
Translate complex data into structured insights and strategic recommendations for senior leadership.
Proactively identify growth opportunities, operational inefficiencies, and risk areas across the GTM engine.
Data & Analytics Operations
Use SQL and Snowflake to efficiently extract, structure, and analyze GTM data.
Design high-impact, end-to-end Tableau dashboards (preferred), from data modeling to visualization and distribution.
Partner with Data Engineering and BI to shape data models, improve pipeline reliability, and elevate data governance standards.
Drive automation and AI-enabled analytical solutions to improve insight velocity and self-service capabilities.
Cross-Functional Collaboration
Act as a senior analytics partner to GTM executives and department heads.
Mentor and collaborate with other analysts to ensure consistent definitions, reporting standards, and analytical rigor.
Lead executive presentations and deliver insights in high-visibility forums.
Continuously improve GTM measurement methodologies and analytical maturity across the organization.

we are looking for a Business Data Analyst.
Responsibilities:
Plan, organize, facilitate, and lead reviews of business requirements with users and developers to ensure accuracy, completeness, and mutual understanding.
Collaborate with vendors to design, develop, and implement Automation solutions using RPA tools such as Automation Anywhere, SQLs, Python and VBA.
Utilize expertise in programming languages such as SQL and Python to perform data analysis and recommend various solutions to improve data accuracy, timeliness, and completeness.
Create data visualizations utilizing tools such as Tableau\Power BI to present and recommend alternative solutions as well as drive data-driven decision-making.
Conduct feasibility studies to determine the technical and economic feasibility of the proposed solution.
Understand and document well-organized, detailed, and concise business requirements by converting the results of data from interviews and conducting own analysis.
Identify opportunities in current processes, conduct GAP analysis to quantify issues, and recommend alternative solutions that will optimize process and/or improve the completeness, timeliness, and quality of the data set.
Coordinate and collaborate effectively with the project team, including but not limited to end-users, product management, evaluations, index, portfolio analytics, quality assurance, project management, and development teams to mitigate and assess project risks, eliminate ambiguities, and meet project deadlines.
Examine current business functions and system capabilities. Identify trends and causations of inaccurate and/or incomplete data sets by conducting in-depth root cause analysis.
Determine efficiencies, accuracy, timeliness, completeness gained from recommended solutions.
Monitor project progress by tracking activity, resolving problems, and publishing progress reports. Prepare production release notes and organize review sessions with RDO and DSG groups to ensure a full understanding of release scope.
Apply problem-solving skills to create innovative workflow resulting in increased productivity.
Write complete and concise test scripts for user acceptance testing. Plan, coordinate, and execute created test cases.
Identify any potential data gaps resulting from the creation of new fields and/or rules. Work with related groups to confirm completion of data backfills required after a production release.
Coordinate closely with the RDO training team to ensure all training documentation is adjusted, and all training sessions are completed before the release rollout.
Mentor junior team members on Automation tools and best practices.
Create working relationships with Data Vendors to understand content and escalate issues.

we are looking for a Reference Data Analyst (Spanish speaking).
The primary purpose of this position is to research, analyze and interpret, client queries within the Reference Data Challenge Resolutions team. The Challenge Resolution team is responsible for handling external client queries, internal stakeholder (account management, sales, product, pricing and production teams) queries and reporting and analyzing trends based off the results of these queries. The focus will be to deal with more complex queries from various external and internal sources; to update and maintain that data in various internal database and to add value through increased analysis of the queries.
Responsibilities:
Provide customer support for users of ICE products by resolving inquiries in a timely manner
Craft external facing responses for those clients that submitted customer inquiries containing a meaningful, well-thought out, well-constructed answer that includes a restatement of the challenge or question, the analysis completed to satisfy the request and where appropriate, the methodology used to determine the solution
Support our customers by resolving problems by understanding their cause, gathering the relevant information and formulating and implementing a solution with the guidance of the Manager.
Confidently participate in client calls and meetings.
Contribute to the implementation of change in services and systems, and suggest and implement improvements with the guidance of the Manager
To provide support and become an escalation point for queries in the absence of the manager.
Become a subject matter expert on more than one of our internal database/applications.
Compile team statistics and evaluate results
Liaise with other departments such as pricing, product, data collection and account management.
Identify potential new and enhanced reliable sources that can be used to gather data (i.e. a new data vendor provider)
Identify different/more effective/productive ways to use the existing sources with a view to decrease idle time/ increase speed
Provide support on continued development of the SPER query system, including suggesting enhancements and participating in testing.

We are looking for a Business Analyst to join our GTM team. Youll play a pivotal role in empowering our Go-to-Market teams with data-driven insights that fuel growth, efficiency, and innovation.
Our Technologies: SQL, Tableau, DBT, G-Sheet, Salesforce.
Youll be:
Defining KPIs and measuring them for the GTM different groups (Marketing, Sales, and Partners) to track performance and drive strategic initiatives
Building reports, dashboards, and metrics to deliver actionable insights
Serving as an analytics focal point, working closely with a wide range of cross-functional teams
Identifying and automating manual or repetitive processes to improve accuracy, efficiency, and scalability across analytics workflows

we are seeking an Ad Operations Analyst to drive data visibility and operational intelligence across our Supply organization. In this role, you will bridge the gap between raw programmatic logs and actionable business intelligence, helping ensure operational stability and performance across multiple integrations.
You will analyze high-volume programmatic traffic and large-scale advertising datasets, working at the intersection of operations, analytics, and product, collaborating closely with Supply Operations, Product, Data Engineering, and Business teams. This is a high-impact role where your insights will help improve operational transparency, detect issues early, and support data-driven decision-making across the organization. The team actively leverages modern AI and automation tools to enhance analytics workflows, monitoring, and data exploration.
Responsibilities:
Own and develop supply monitoring frameworks and reporting dashboards used across the Supply organization to detect and resolve revenue-impacting issues
Aggregate and analyze data from multiple internal systems and external advertising platforms to support operational monitoring and analysis
Work with large-scale datasets across multiple advertising integrations, including SSPs, exchanges, and partner platforms
Identify trends, anomalies, and operational issues while generating actionable insights
Provide insights that influence operational decisions and supply optimization strategies
Investigate data discrepancies and operational issues by combining business logic, product understanding, and large-scale data analysis
Build and maintain automated data pipelines and API-based data collection processes
Develop dashboards and data visualizations that support operational monitoring and business decision-making using modern BI and AI-enabled tools
Collaborate closely with Data Engineering to improve data infrastructure and reporting reliability
Work with Product and business teams to visualize operational data and support strategic initiatives
Design smart alerts and monitoring systems, including anomaly detection capabilities, to proactively identify operational issues
Use automation and modern AI tools to improve analytical workflows and operational efficiency

We are looking for a hands-on, strategic Business Application Manager with a proactive, ownership-driven mindset. Someone who takes initiative, thinks beyond the immediate task, and translates data into real business impact. This role requires a unique mix of systems expertise, project management, and analytical skills. Youll not only implement and optimize our platforms but also analyze ROI, create data-driven case studies, and help leadership make informed decisions.
Reporting to the VP of Customer Success, youll work cross-functionally with Sales, Marketing, Finance, Procurement, and Operations to ensure the company has the right tools, workflows, and insights to scale effectively.
This is part project manager, part systems owner, and part business analyst. Youll lead end-to-end implementations, integrate platforms like Salesforce, Intercom, Quicksight, create dashboards and reports, and drive process optimization across the business.

We are seeking a highly motivated and experienced Senior Product Analyst to join our team. This position is part of our Voice Group, reporting to the Data Team Lead. You'll be the analytical backbone of the team, working side-by-side with PMs and engineers to find what's working, what can be improved, and what to build next.

We are looking for someone with a relentless curiosity for both user behavior and AI/ML mechanics; someone who understands how models function and possesses a natural drive to dig into data anomalies until they make sense. Your work will directly shape how our voice agents perform, from surfacing patterns in conversation data to providing the inputs that improve our models.

Responsibilities
Analyze conversational data at scale to uncover opportunities for improving resolution rates, success rates, conversation depth, and growth.
Partner closely with Voice PMs to translate data findings into product priorities and roadmap inputs.
Provide the analytical insights and requirements that drive model improvements while collaborating with ML and engineering teams to define and own end-to-end success metrics.
Build and maintain dashboards and metrics that give the Voice group a shared, reliable view of performance.
Design and analyze experiments and A/B tests to validate hypotheses about agent behavior, conversation flows, and user outcomes.
Develop a deep understanding of our conversational data, taking full ownership of the analytical infrastructure to ensure the highest standards of data integrity and becoming the primary storyteller for your domain.
Proactively investigate data anomalies or gaps to identify root causes and propose solutions without waiting for external direction.

We are looking for a Data Analyst who will be part of our Growth team and have a significant ability to impact our business.
Whats the job?
Develop predictive models and perform advanced data analysis to generate key insights and actionable recommendations for high-level management.
Conduct deep analytical investigations, including hypothesis-driven analysis, data exploration, and anomaly detection, to uncover trends, root causes, and business opportunities.
Work closely with Customer Success, Product, and Business teams to analyze partner performance, identify optimization opportunities, and translate data insights into scalable operational improvements.
Build and maintain machine learning pipelines, data analytics automation tools, and scalable processes to improve company revenue, partner performance, and Customer Success operations.
Collaborate with the team to design experiments (A/B testing) and continuously improve the analytical and reporting processes through streamlined and scalable approaches.
Contribute to the development and maintenance of advanced data dashboards, reports, and visualizations that track business performance, model performance, and overall data health, and ensure robust data quality and tracking mechanisms.