we are looking for a IT Support Specialist.
Reporting to Operations leadership, you will be a key member of the operations team supporting our internal IT efforts. This is a foundational role within our Operations team, offering an excellent entry opportunity into a fast-paced tech environment. You will manage all IT-related processes globally, ensuring compliance, security, and performance across the organization. By combining technical expertise with a proactive mindset, you will help design, improve, and document scalable IT processes that empower our team.
What Youll Do:
Manage all IT-related processes globally, including setting up new laptops, managing resource access, and troubleshooting Security & IT tools to ensure compliance and performance.
Serve as the primary point of contact for employees seeking technical assistance on internal systems , performing both remote and onsite troubleshooting processes.
Maintain the IT inventory, oversee hardware maintenance, and handle the IT procurement lifecycles.
Ensure reliable office connectivity and maintain local network infrastructure.
Conduct ongoing access reviews and manage resource access installations to maintain strict internal security standards.
Assist with ongoing security tasks and drive the maintenance and configuration of general security frameworks (e.g., ISO 27001, SOC 2).
Leverage AI tooling to creatively solve problems, build efficiencies, and optimize IT workflows.
Continuously improve IT processes and technical documentation.
Requirements: 1-2 years of Hands-on experience with installations, administration, and troubleshooting of computer hardware, software, and networks.
Excellent IT skills with great customer service, the ability to handle context switches, staying on top of all communication channels, and a can-do attitude.
Passion for and knowledge of using AI tooling to solve complex problems and optimize operational workflows.
Native or fluent English - a must.
Availability for a full type position , including the ability to provide technical support for critical issues beyond standard work hours.
This position is open to all candidates.