דרושים » מחשבים ורשתות » Escalation Engineer

Were hiring a Customer Success Engineer to work directly with customers to onboard, implement, troubleshoot, and optimize the platform- across Linux, Kubernetes, IAM, and secure access workflows. Youll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.

Responsibilities:

Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Investigate and resolve cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.

We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:

* Install and upgrade the customer environments with our solution
* Provide technical assistance to customers
* Diagnose and troubleshoot software and hardware-related issues
* Deliver solutions to resolve customer concerns effectively
* Keep accurate records and document customer issues and resolutions
* Collaborate with internal teams for efficient problem resolution

We are looking for a highly skilled and versatile Backend Engineer with deep expertise in network protocols and on-premises deployments to join our development team. As an On-Prem Backend Engineer, you will be responsible for designing, developing, and maintaining the on-prem infrastructure that runs in customer environments, ensuring robustness, security, and performance. You will collaborate closely with cross-functional teams to deliver mission-critical components that interact directly with complex network stacks.


Responsibilities:
Design, develop, and maintain backend services deployed on-premises within customer networks.
Implement and optimize network-centric functionality, including TCP/UDP, TLS, DNS, routing, proxies, and firewalls.
Work with Linux server internals (sockets, routing tables, iptables/netfilter, namespaces, eBPF) to support resilient and secure deployments.
Ensure smooth installation, upgrade, observability, and troubleshooting of on-prem components.
Troubleshoot and resolve issues in real-world customer environments, including debugging complex network problems.

about the job
the company cloud platform team helps customers transform and build what's next for their business - all with technology built in the cloud. our products are developed for security, reliability and scalability, running the Full Stack from infrastructure to applications to devices and hardware. our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. as part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
as a customer engineering (ce) manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. you will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the company cloud portfolio. our company cloud accelerates every organizations ability to digitally transform its business and industry. we deliver enterprise-grade solutions that leverage our company's cutting-edge technology, and tools that help developers build more sustainably. customers in more than 200 countries and territories turn to our company cloud as their trusted partner to enable growth and solve their most critical business problems.
responsibilities
lead a high-impact team of technical architects who serve as the frontline defenders of customer trust. recruit, coach, inspire your team.
demonstrate how our company's security including ai-powered threat detection solves the most daunting cyber challenges. cultivate a group of trusted advisors who move customers from a state of reactive fear to proactive resilience.
collaborate with sales leadership to hit business goals, remove technical blockers.
act as a critical feedback channel, translating boots-on-the-ground customer challenges into actionable insights for our companys product and engineering teams.
serve as the technical our company cloud security during high-stakes negotiations and architectural reviews with cisos and chief technology officers (ctos).

We are looking for a highly skilled and versatile Senior Backend Engineer to join our development team. As a Senior Backend Engineer, you will be responsible for designing, developing, and maintaining the backend infrastructure and components of our platform. As part of your role, you will also work on the frontend aspects of our platform and collaborate with stakeholders and cross-functional teams to optimize full-cycle system performance.


Responsibilities:
Design, develop, and maintain backend systems and APIs to support our web applications.
Implement and optimize data storage solutions, including databases, to ensure efficient and reliable data management.
work closely with front-end developers to integrate backend functionalities and ensure a seamless user experience.
Collaborate with product managers, stakeholders, and cross-functional teams to gather requirements, translate them into technical specifications, troubleshoot and resolve backend-related issues, and optimize system performance.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.
An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of ata
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are looking for a highly skilled and versatile Backend Engineer to join our development team. As a Backend Engineer, you will be responsible for designing, developing, and maintaining the backend infrastructure and components of our platform. As part of your role, you will also work on the frontend aspects of our platform and collaborate with stakeholders and cross-functional teams to optimize full-cycle system performance


Responsibilities:
Design, develop, and maintain backend systems and APIs to support our web applications
Implement and optimize data storage solutions, including databases, to ensure efficient and reliable data management
work closely with front-end developers to integrate backend functionalities and ensure a seamless user experience
Collaborate with product managers, stakeholders, and cross-functional teams to gather requirements, translate them into technical specifications, troubleshoot and resolve backend-related issues, and optimize system performance

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions