דרושים » סטודנטים » Customer Support Specialist - Student Position

Required Technical Support Specialist - Student Position
Description
Come Join us as a member of the Technical Support Team and part of our Operations, where you will take part in facilitating and managing technical support and monitoring.
Main Responsibilities:
Being part of our customer facing team responsible for technical support and troubleshooting
Working in a 24/7 support hours' shifts
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers/employees can try to fix problems themselves
Working closely with our developers and technical teams to solve customers problems efficiently and improve our product
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
Part and full-time/ weekends position available.

The ideal candidate will be responsible for maintaining and optimizing key technologies, including Okta, Jamf, Intune, Jira, Google Workspace, and Slack.

Key Responsibilities:
Manage and maintain Okta for identity and access management.
Oversee administration of Jamf for managing Apple devices.
Administer Intune for mobile device management and security of our Windows devices.
Administer and support Google Workspace applications and services.
Manage Slack for team communication and collaboration.
Monitor system performance and troubleshoot issues as they arise.
Implement and maintain security protocols to protect company data.
Provide technical support to staff and resolve IT-related issues.
Collaborate with other departments to understand and meet their IT needs.
Maintain documentation of IT processes and systems.

We are looking for a highly motivated, service‑oriented student to join our IT Services team. The role reports to the IT Services APAC Team Leader. This position is a great fit for students or junior candidates who are curious, service‑oriented, and eager to gain hands‑on IT experience, even without prior formal experience in the field.
Position Details:
Part‑time position - minimum of 3 working days per week
Approximately 27 hours per week
On‑site role only
Responsibilities:
Support employee onboarding, including setting up laptops, user accounts, software, and peripherals
Provide end‑user IT support and troubleshooting
Handle IT requests through a ticketing system and provide on‑site support
Diagnose and resolve basic hardware, software, operating system, and connectivity issues
Assist with IT documentation, workflows, and internal guides
Maintain office IT equipment and meeting room setups
Help manage and track IT inventory

We're looking for a part-time Help Desk Specialist to provide first-line technical support and help ensure smooth day-to-day IT operations. You'll handle user issues, troubleshoot hardware and software problems, and support technical onboarding and offboarding- including account setup and access provisioning.
This is a great opportunity for someone early in their IT career to gain hands-on experience in a security-conscious, fast-moving environment.
This is an office-based role, 3 days a week (60%)- Sunday/Monday, Tuesday, and Thursday.
What You'll Do
Provide first-line IT support to employees locally and remotely
Troubleshoot issues with hardware, SaaS tools, software, network, and VPN
Set up and maintain employee devices and accounts using MDM and IDP tools
Manage onboarding and offboarding processes, including conducting orientation sessions
Maintain and support meeting room technology (displays, cameras, microphones)
Track IT assets and manage inventory
Maintain documentation and propose process improvements
Support light IT initiatives in spare time- such as user access reviews, policy updates, and process improvements