Revenue Enablement Manager - Maternity leave replacement

09/04/2026

Revenue Enablement Manager - Maternity leave replacement

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and Temporary

We are looking for a hands-on Revenue Enablement Manager to join our team in Tel Aviv for a temporary 6-8 months period.
This role is focused on driving engagement, communication, and alignment across our Go-To-Market teams. You will play a key role in building internal community, organizing enablement initiatives and events, and ensuring teams have access to clear, up-to-date information and tools.
This is also a great opportunity for a junior profile to gain experience in a fast-paced, high-growth tech environment and get exposure to the exciting world of payments and fintech, while working closely with cross-functional teams across the organization and the globe.
We are looking for someone who can hit the ground running, take ownership quickly, and make an immediate impact.
What Youll Do:
Drive internal community & communication - Build strong engagement across Sales, AMs, Partnerships, and other GTM teams through clear and consistent communication channels (Slack, internal hubs, etc.)
Own event planning & execution - Lead the organization of enablement events such as trainings, workshops, and team sessions (including support for larger initiatives like SKO)
Support enablement programs - Assist in delivering onboarding sessions, ongoing training, and internal updates to keep teams aligned and informed
Create and maintain content - Develop simple, clear materials (presentations, summaries, updates) and ensure content is organized and easily accessible
Leverage AI tools - Use tools such as Claude (and similar) to streamline content creation, communication, and internal processes

Requirements:
1-3 years of experience in enablement, operations, Sales, Customer Success, or similar roles in a fast-paced environment
Strong organizational and communication skills
Experience in event planning and coordination
Comfortable working cross-functionally with multiple stakeholders
Familiarity with AI tools (e.g., Claude) - strong advantage
A proactive mindset and willingness to learn and grow quickly

This position is open to all candidates.

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30/03/2026

Global Field Enablement Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and Hybrid work

We are seeking a highly organized, collaborative, and execution-driven Revenue Enablement Manager to join our Global Revenue Enablement organization.
Job Id: 25382
Reporting to the Head of Global Revenue Enablement, this role will support global enablement programs for our sales, technical, and channel teams.
This position will be based in Tel Aviv, and will partner closely with cross-functional teams across regions to ensure consistent, high-quality delivery of enablement.
Key Responsibilities:
Program Execution & Coordination:
Execute field enablement programs across onboarding, continuous learning, skills development, and readiness assessments.
Translate strategic enablement priorities into clear, actionable plans with timelines, deliverables, and measurable success criteria.
Training & Content Development:
Build, curate, and maintain high-quality enablement content, including guides, playbooks, videos, and workshop materials.
Collaborate with subject-matter experts (product, technical, CS, marketing, etc.) to ensure content accuracy, relevance, and alignment.
Support delivery of live training sessions, workshops, bootcamps, and global webinars.
Onboarding & Ramp Acceleration:
Contribute to structured onboarding programs that shorten ramp time and ensure competency milestones are met.
Track progress and partner with managers to evaluate new-hire readiness.
Field Readiness & Skills Development:
Support role-based enablement for key personas (Sellers, SEs, Channel, ISR/BDR, Renewals).
Manage readiness frameworks, certification paths, and skills assessments.
Tools, Processes & Methodologies:
Drive adoption and proficiency in core sales methodologies (MEDDPICC, value selling frameworks, discovery practices) and GTM processes.
Support training and documentation for tools such as CRM workflows, forecasting, account planning, and sales execution platforms.
Communications & Change Management:
Manage enablement communications, including updates, launch plans, newsletters, and field-facing announcements.
Provide clarity and consistency across regions during program rollouts.
Cross-Functional Collaboration:
Work closely with Sales, Product, Marketing, Operations, and Training to ensure alignment and coordinated execution.
Serve as an operational hub supporting global consistency and best-practice sharing.
Program Measurement & Insights:
Track participation, adoption, and performance metrics.
Provide insights and recommendations to improve the effectiveness of enablement programs.

Requirements:
Bachelors degree in Business, Marketing, Communications, Engineering, or related field.
5-8 years of experience in Sales Enablement, Field Enablement, Learning & Development, Product Marketing, or Sales Operations.
Strong understanding of go-to-market motions across sales and technical teams.
Exceptional communication skills with the ability to simplify complex concepts.
Experience with sales methodologies (MEDDPICC, Value Selling, Solution Selling, etc.).
Proficiency with enablement tools, LMS platforms, and content creation systems.
Strong project management skills and comfort handling multiple priorities.
Demonstrated success collaborating with global and cross-functional teams.
Preferred Qualifications:
Experience in cybersecurity, SaaS, or enterprise technology.
Experience coordinating global programs across multiple geographies.
Familiarity with SFDC, Highspot, WorkRamp, or similar platforms.

This position is open to all candidates.

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31/03/2026

Revenue Operations Project Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a talented and experienced Revenue Operations Project Manager to join our amazing team. This is an exciting opportunity to work with the company that invented and pioneered the revolution of SASE. You will play a critical role in driving revenue growth and operational excellence in our defined markets.
The Revenue Operations Project Manager will play a pivotal role in optimizing and scaling our Go-To-Market (GTM) operations across the customer lifecycle focusing on the pre-sale processes. Your primary focus will be on leading strategic and operational projects that enhance existing processes or introduce innovative, scalable solutions. You will serve as the bridge between business needs and execution, ensuring effective communication between different teams and departments, to facilitate a seamless transition from design to implementation and driving adoption of processes and tools.
The ideal candidate brings strong SaaS experience, deep familiarity with GTM processes, proven cross-company project management capabilities, and hands-on experience working in a fast-paced, high-growth environment. Experience in Salesforce and implementing AI-driven processes (such as agents, automation workflows, and intelligent systems) are strong advantages. This role requires someone that is well-organized, analytical and an excellent team player, focused on scaling a sales organization and improving performance.
Role & Responsibilities:
Be a part of the global Revenue Operations team, working to increase the sales representatives productivity and implement Go-To-Market initiatives.
Lead and manage projects from initiation to completion, ensuring timely delivery and adherence to quality standards.
Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
Work closely with stakeholders to review current processes and propose enhancements.
Acquire a comprehensive understanding of our existing processes and business requirements, enabling you to provide valuable insights during the implementation of new processes.
Identify opportunities for process improvement within our existing systems.
Lead user acceptance testing (UAT), troubleshoot issues, and support the rollout of new tools or enhancements.
Training and Enablement of implemented new processes and tools.

Requirements:
4+ years of experience in sales operations and/or business systems, and/or project management.
Strong familiarity with Go-To-Market processes across pre-sale and post-sale stages.
Proven experience leading cross-functional projects end-to-end.
Strong analytical and process-oriented skills, with the technical aptitude to map workflows, write clear business requirements, participate in solution design discussions, and support UAT and troubleshooting of sales tools and systems.
Experience implementing automation or AI-driven processes (e.g., AI agents, intelligent workflows, process automation) - an advantage.
Experience with SalesForce.com and CPQ tool - an advantage.
High-tech/SaaS company experience (start-up or high-growth environment preferred).
Highly self-motivated with exceptional attention to detail.
Works well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment.
Strong time management/prioritization skill.
Excellent interpersonal skills (Oral and Written).
Excellent English skills.
Must be service oriented and have a great attitude.
Proficiency with Microsoft Office (Outlook, Word, PowerPoint) and strong Excel skills preferred.

This position is open to all candidates.

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8598167

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14/04/2026

Marketing Director

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a strategic and hands-on Director of Marketing to scale our marketing impact and accelerate growth. This is a unique opportunity to join a category leader and help shape the go-to-market strategy of one of the most innovative companies in maritime technology.
Role Overview:
As Director of Marketing, you will play a central role in our companys go-to-market strategy. You will own the development of compelling messaging, drive market awareness, and generate pipeline through integrated marketing programs.
This role combines strategic leadership with hands-on execution. You will work closely with Sales, Product, and Customer Success to position our company effectively in the market, shorten sales cycles, and support expansion within existing customers.
You will lead a high-performing marketing team while also contributing directly to key initiatives - setting the bar for quality, speed, and storytelling across our companys most important campaigns.
Key Responsibilities:
Own and execute our companys marketing strategy to support brand growth, new logo acquisition, and customer expansion.
Drive demand generation through integrated campaigns across digital, content, events, paid media, social, PR, and partner channels.
Lead field marketing initiatives that support enterprise sales and industry engagement.
Develop compelling messaging and positioning that clearly communicate our companys differentiated value.
Partner closely with Sales to ensure strong alignment on pipeline generation, account-based marketing, and sales enablement.
Measure, analyze, and optimize marketing performance to maximize pipeline contribution and ROI.
Build, mentor, and scale a world-class marketing team across Content, Demand Generation, Community, Partnerships, and more.

Requirements:
What do you need to succeed in this role?
8+ years of experience in B2B enterprise marketing, preferably in SaaS, AI, or deep-tech companies.
Experience leading a small, high-performing marketing team.
Strong track record in demand generation and pipeline creation.
Experience working closely with enterprise sales teams and supporting complex sales cycles.
Excellent written and verbal communication skills in English; Hebrew or additional languages are a plus.
Familiarity with Salesforce and HubSpot.
Comfortable operating in a fast-moving startup environment and able to turn strategy into execution quickly.
Entrepreneurial mindset with a willingness to roll up your sleeves and drive impact.

This position is open to all candidates.

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14/04/2026

Customer Enablement Team Lead

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

The Customer Excellence group is the operational backbone of the Customer Organization at our company. Our mission is to build the strategies, tools, and processes that allow us to deliver and scale world-class customer experiences. We are looking for a Customer Enablement Team Lead to own the execution of these programs and drive high-performance standards across our global teams.
This is a high-impact, player-coach role. You will lead a small team of specialists while remaining a hands-on contributor, directly owning the enablement framework for our Customer Office functions (including Customer Success and Ops teams).
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
What Youll Do:
Strategy & Gap Analysis: Develop and implement a global enablement strategy that aligns with the Customer Organization roadmap and growth targets.
You will partner with CS and Ops leaders to conduct deep-dive needs analyses, identify skill gaps, and prioritize the delivery of customer-facing skills, process optimization, and product knowledge.
Team Leadership & Operational Excellence: Lead, mentor, and coach a team of Individual Contributors (ICs) while defining the "gold standard" for execution. You will be responsible for building and scaling best-in-class methodologies and internal frameworks that ensure consistent, high-quality output across all enablement workstreams.
Process Design & Optimization: Continuously review and optimize operational workflows to improve efficiency, from defining internal protocols with our Technical Produce team to redesigning CS engagement frameworks and CRM hygiene.
Enablement Delivery: Develop a wide range of materials, including playbooks, training kits, demo flows, technical guides, and certifications for internal and external audiences.
Operational Monitoring (PMO): Establish quality control routines and reporting mechanisms to track enablement ROI, skill gaps, and process utilization across the group.
Cross-Functional Alignment: Act as a strategic bridge across GTM, Product, CS, and Delivery teams. Partner closely with RevOps & Data Teams to synchronize enablement efforts with system updates and maintain a consistent approach to the customer experience.
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring adoption runs smoothly and feedback is effectively synthesized.
Voice of the Customer (VoC): Build and maintain structured feedback loops that bring the Voice of the Customer into every corner of the organization-Product, R&D, and leadership, to prioritize customer-led feature development.

Requirements:
5+ years of experience in hands on GTM/Post-Sales Enablement, L&D (Learning & Development), or a closely related role.
Leadership Experience: Proven track record of managing individuals or leading significant cross-functional workstreams; ability to mentor and drive performance within a team.
A "Player-Coach" Mentality: Highly self-directed and comfortable operating as both a strategic leader and a hands-on contributor.
VoC Experience: Proven ability to build feedback loops that translate customer needs into actionable product or process improvements.
Creative Thinker: A great creative thinker (writing training plans, instructional text, audio, video), a productivity wizard with the skills and ability to run a training program end to end - from design to execution, measurement, and iteration.
Technical Proficiency: Proficiency in project management tools (e.g., Jira) and CS systems (e.g., Salesforce, Gainsight), Enablement platforms (e.g., Rise, Guru), to track process adherence and ROI.
System Agility: Strong ability to learn complex systems and processes quickly; you enjoy creating structure out of ambiguity.

This position is open to all candidates.

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01/04/2026

Sales Operations

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a proactive Sales Operations Manager to join our Revenue Operations team. In this role, you will implement scalable processes that drive operational excellence, oversee the sales funnel from A to Z, acting as a strategic partner to the sales organization. You will be responsible for planning, executing, and monitoring cross sales processes that drive efficiency and revenue growth, while managing our sales tool stack and data integrity. This role requires strategic thinking, analytical skills, and hands-on execution to improve efficiency and drive growth across our global growing sales teams.
Responsibilities :
End-to-End Funnel Management: Oversee the full sales lifecycle (planning, execution, and monitoring). Optimize both inbound and outbound funnels to remove bottlenecks and improve conversion.
Process Optimization: Gather needs, design, document, and optimize new and existing sales workflows and processes. Continuously identify areas for improvement in the sales cycle. Lead cross-functional initiatives to streamline operations.
Salesforce Ownership: Own and maintain Salesforce for all sales teams, act as the bridge between business needs and technical teams by defining clear process requirements. Build automations, sequences, lead routing, and workflows that reduce manual work.
Strategic Analysis and Reporting: Create and maintain dashboards/reports in Salesforce to track KPIs. Use data to provide actionable insights and support cross-departmental strategy projects.
Lead the design and strategy of building dashboards and reports in our BI tools to track and monitor business performance and operational processes.
Sales Enablement and Support: Serve as a focal point for the sales team, troubleshooting daily issues and maintaining a comprehensive knowledge base of policies and best practices.
Presenting Results: Develop and deliver clear, engaging presentations and written summaries for senior management, effectively communicating complex results and strategic recommendations.
New Technologies: Explore new tools and drive the implementation and adoption of innovative solutions, including AI-powered tools, while collaborating with cross-functional teams.
GTM Projects & Partnerships: Support/operate key partnerships workflows with other departments (Product, Finance, Marketing, CS).

Requirements:
Experience: 2-3 years of experience in Sales Operations, Revenue Operations, or a similar role within a B2B SaaS company.
Operational Excellence: Experience gathering business requirements and translating them into technical specifications.
Salesforce Mastery: Strong proficiency in Salesforce (reporting, dashboards, and standard objects) is a must.
Analytical Mindset: Ability to translate complex data into business insights.
In-person communication: Strong ability to communicate clearly with sales reps, senior management, and technical teams.
Methodological thinker with a strong strategic approach. Ability to break down ambiguous problems into concrete, manageable components. Highly detail-oriented and takes a high degree of ownership.
Strong written and verbal communication skills, including the ability to communicate with senior management and explain insights and recommendations in non-technical language.
Collaborative Leader: Excels at leading through influence. A strong listener who is genuinely open to input from all teams and departments.
Self-Motivated & Driven: Curious, ambitious, and proactive with a strong desire for learning. Loves tackling complex problems and is eager to share success.
Advantage:
Familiarity with Inbound vs. Outbound funnel methodologies.
Background in both PLG and SLG sales processes
Experience with SQL & data visualization tools.

This position is open to all candidates.

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8599319

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31/03/2026

Customer Marketing Manager - Maternity Leave Replacement

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and Temporary

We are looking for a driven, hands-on, and collaborative Customer Marketing Manager to support our customer marketing initiatives during a maternity leave cover.
This role will focus on execution, optimization, coordination, and keeping programs running smoothly. Youll work closely with Customer Success and Product to drive cross-sell and expansion efforts, while aligning marketing strategies with key business objectives.
Responsibilities
Campaign Execution & Program Management
Execute and optimize cross-sell and upsell campaigns across email, in-product messaging, events, and other channels.
Manage timelines, assets, and coordination to ensure campaigns launch smoothly and on schedule.
Manage customer engagement programs to ensure awareness of new products, services, and features.
Support and optimize nurturing programs to guide customers through the upsell funnel and maximize revenue potential.
Report on key metrics (e.g., NRR, ACV, and campaign impact) to provide actionable insights and drive continuous improvement.
Cross-Functional Collaboration
Work closely with senior leadership in Customer Success, Sales, Product Marketing, and Product teams to ensure campaigns align customer marketing with overall business goals.
Partner with corporate marketing and communications teams to maintain consistent messaging.
Act as a reliable point of contact for customer marketing-related requests.
Operational Support
Use tools such as Salesforce and marketing automation platforms to plan, launch, and monitor campaigns.
Maintain campaign documentation, processes, and internal updates.
Keep projects organized and moving forward, flagging risks when needed.

Requirements:
3-5+ years of experience in B2B marketing (preferably in tech).
Strong project management skills and ability to manage multiple initiatives at once.
Comfortable working cross-functionally and communicating clearly with stakeholders.
Experience with email marketing, webinars, events, and digital campaigns.
Organized, dependable, detail-oriented, and proactive.
Positive attitude and a team player: someone who is easy and enjoyable to work with.

This position is open to all candidates.

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8598320

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13/04/2026

Marketing Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

As a Marketing Manager at our company, you will turn strategy into execution across campaigns, content, and product storytelling.
Working closely with the VP of Marketing, Director of Product Marketing, and cross-functional teams, you'll own day-to-day marketing initiatives that drive awareness, pipeline, and product adoption.
This role is ideal for someone who thrives in a fast-paced environment, enjoys building and shipping, and knows how to translate complex product capabilities into clear, compelling narratives that resonate with finance and operations leaders.
You'll play a key role in shaping how our products show up in the market across our website, campaigns, launches, events, PR, and partner channels.
Responsibilities
Content & Social Media
Create and manage high-quality marketing content (landing pages, blogs, reports, etc.)
Create and manage social media content that reinforces product positioning, builds brand credibility, and drives awareness, while continuously testing and optimizing performance.
Collaborate with Demand Gen to develop and launch high-impact campaign assets that drive pipeline
Website Experience
Own and continuously improve the website as a core growth channel, ensuring pages and key journeys are clear, up to date, and optimized for conversion. Collaborate with Product,Design, and Demand Gen to launch new pages, test messaging and layouts, and use data and AI tools to improve performance and user experience.
Email marketing
Plan and execute targeted email campaigns across the funnel from event promotions to lifecycle and nurture sequences, optimizing for engagement and conversion.
Lead Field Marketing & Events
Plan and own end-to-end event execution for field marketing initiatives, including industry events, trade shows, and hosted experiences
Partner with Sales to maximize pipeline generation from events (pre-event outreach, onsite engagement, post-event nurture)
Develop event-specific content and campaigns to drive attendance and engagement
Measure and report on event performance and ROI

Requirements:
2-5 years of experience in B2B marketing, preferably in fintech, SaaS, or high-growth startups
Strong execution mindset with the ability to take ideas from concept to launch quickly
Self-starter with a strong ownership mindset-able to identify gaps, set direction, and execute independently
High fluency in AI tools for marketing execution, including platforms like Claude Code, ChatGPT, and other generative AI tools - Must-Have
Excellent written and verbal communication skills (native-level English)
Experience owning or supporting field marketing and event programs (trade shows, conferences, hosted events)

This position is open to all candidates.

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8608689

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01/04/2026

Enablement Team Lead

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Were looking for a strategic and hands-on Enablement Team Lead to own onboarding and ongoing enablement across our expanding global Revenue organization.
This role will support Sales, CS, Presales, CX and Partners/Resellers and Support, while embedding AI into enablement strategy, execution, and adoption.
What Youll Do:
Global Revenue Enablement:
Lead onboarding and continuous enablement across multiple offices, cultures and time zones.
Own onboarding for all new hires, including product knowledge and role-based training
Adapt enablement programs to different teams, roles and motions.
Incorporate industry training to ensure deep understanding of customers and their pains.
Create and execute an ongoing product training and skills improvement plan.
Build and execute a structured Enterprise enablement plan including: Discovery frameworks, demo methodology, competitive positioning, industry trends and effective use of marketing materials.
Collaborate with Product Marketing on competitive analysis and internal collateral.
Partner with Product to deeply understand new features and train the Revenue org on value and capabilities.
AI-Driven Enablement Leadership:
Act as the AI lead within the Revenue Enablement domain.
Embed AI tools and automation into onboarding and ongoing enablement workflows.
Leverage AI to improve training personalization, content creation, knowledge management and productivity.
Identify practical AI use cases that enhance enablement effectiveness and scalability.
Continuously explore new AI capabilities relevant to Revenue Enablement and implement them where impactful.
Infrastructure, Processes & Measurement:
Collaborate with RevOps on enablement for new BizApps processes.
Manage and optimize internal LMS (Workramp) and Partners Academy.
Design feedback infrastructure for managers and teams (live & asynchronous).
Define, track and report enablement KPIs and business impact.
Use tools such as Workramp, Rise360, Monday and Gong.
This role is ideal for someone who combines strategic thinking with execution excellence, thrives in complexity, and wants to lead AI-powered transformation across a global Revenue organization.

Requirements:
5+ years of Revenue Enablement experience.
Experience in an Enterprise B2B SaaS company - Mandatory
Proven experience with Enterprise customers.
Experience enabling Sales, CS, Presales, CX and/or Partners and Support.
Strong product and technical acumen.
Instructional design experience (formal or informal).
Experience building structured onboarding and ongoing enablement programs.
Experience managing LMS platforms.
Experience integrating AI tools into workflows.
Strong stakeholder management and executive presence.
Independent, hands-on, curious and research-driven mindset.
Native English - A MUST.

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8599281

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מייל

תיאור

שליחה

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אירעה שגיאה בשליחת פרטיך למשרה

12/04/2026

Enterprise Sales Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

we are a rapidly growing B2B business at our company, with a clear mission: to bring the same great user experience that our company is known for to business users around the world. Through our companys established delivery network and a wide range of restaurant and retail partners, our company for Work helps companies support their employees wherever they work, strengthen team connections, and simplify the way they run office and team events.
As we continue to scale, we are looking for a hands-on Enterprise Sales Manager to join our journey and help accelerate our companys growth in Israel. This role sits at the heart of our expansion efforts, combining strategic enterprise sales with a strong execution mindset and close collaboration across teams.
What youll be doing
In this role, you will take full ownership of the enterprise sales acquisition process and play a key role in expanding our companys footprint among large and complex organizations.
Day-to-day in this role youll:
Own the full end-to-end enterprise sales funnel, from prospecting to closing new business.
Identify and engage target enterprise and corporate customers, building strong relationships with key decision-makers.
Act as a trusted problem-solver for prospective clients, working closely with internal stakeholders to shape tailored solutions when needed.
Analyze sales and funnel data to generate insights and continuously optimize acquisition activities.
Collaborate closely with Account Managers to ensure smooth handovers and long-term success for both clients and the business.
Work with Marketing to build acquisition pipelines through partnerships, events, and targeted initiatives.

Requirements:
Several years of experience in B2B or enterprise sales, with a proven track record of closing complex, high-value deals.
Strong ability to lead sales conversations end-to-end, including discovery, storytelling, demos, negotiation, and closing.
Excellent communication and presentation skills, with the ability to adapt your message to different stakeholders.
A structured, analytical approach to problem-solving, paired with a bias for action and execution.
Experience working with CRM tools and managing a well-organized sales pipeline.
Fluency in Hebrew and English.
A valid drivers license and willingness to combine fieldwork with in-office work in our Tel Aviv office.

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8606776

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שמך המלאמה השם שלך?

מייל

תיאור

שליחה

תודה על שיתוף הפעולה

מודים לך שלקחת חלק בשיפור התוכן שלנו :)

המשרה נמחקה

תוכל לצפות בה בדף המשרות שלי

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אירעה שגיאה בשליחת פרטיך למשרה

19/04/2026

Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and English Speakers

we are seeking its first Customer Success Manager to establish, lead, and scale the Customer Success function.This is a unique opportunity to build the Customer Success discipline from the ground up - defining processes, methodologies, and customer engagement models - while working directly with strategic customers.You will initially operate as an individual contributor, owning key customer relationships end-to-end, while laying the foundation for a global Customer Success organization. Over time, you will play a central role in hiring, structuring, and leading the Customer Success team as it grows.
This role requires a combination of strategic thinking, operational execution, and strong customer-facing capabilities in a fast-paced cybersecurity environment. You will serve as a strategic advisor and primary point of contact for customers, driving adoption, ensuring satisfaction, and helping customers achieve their business and security objectives. You will work cross-functionally with Sales, Product, Support, and MDR teams to advocate for customers and continuously improve their experience.
Main Responsibilities:
You will split your time between hands-on customer management and building the Customer Success function .
Customer Ownership & Delivery:
Build and maintain strong, long-term relationships with customers, acting as their primary point of contact
Drive product adoption and value realization aligned with customer goals and business outcomes
Proactively monitor customer health, engagement, and usage to identify risks and opportunities
Manage customer satisfaction, track customer health, and identify churn risks early
Conduct regular check-ins, business reviews, and executive-level engagements
Handle escalations and ensure timely resolution in collaboration with Technical Support, MDR, and Engineering teams
Support post-incident activities, including managing RCA requests
Manage non-standard or out-of-scope customer requests (e.g., audits, custom reports)
Retention, Growth & Advocacy:
Identify and mitigate churn risks, improving retention and long-term customer success
Detect and drive expansion opportunities in partnership with Sales
Act as the voice of the customer, influencing product roadmap and priorities
Manage feature requests and serve as the bridge between customers and Product teams
Track and report on key success metrics such as retention, expansion, NPS, and CSAT
Building the Customer Success Function:
Define and implement Customer Success methodologies, processes, and best practices
Establish customer lifecycle frameworks, success plans, and engagement models
Design and implement customer health scoring and success metrics
Build scalable processes for onboarding, adoption, and ongoing engagement
Collaborate cross-functionally to define ownership boundaries and workflows (Sales, Support, MDR, Product)
Lay the foundation for a global Customer Success organization, including hiring plans and team structure
Over time, recruit, onboard, and lead a high-performing Customer Success team

דרישות:
5+ years of experience in Customer Success, Account Management, or similar customer-facing roles in SaaS or cybersecurity
Proven experience working with enterprise customers and managing complex customer environments
Strong track record of driving customer adoption, retention, and expansion
Experience building or significantly shaping Customer Success processes, methodologies, or teams
Ability to operate both strategically and hands-on in a fast-paced, evolving environment
Excellent stakeholder management skills across technical and business audiences
Strong ownership mindset with the ability to work independently and build from scratch
Excellent written and verbal communication skills in English
Advantage:
Experience in cybersecurity, MDR, SOC, or incident response environments
Experience in an early-stage or high-growth company building Customer Success from the ground up
Techn המשרה מיועדת לנשים ולגברים כאחד.

עדכון קורות החיים לפני שליחה

8616651

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