Requirements:
5+ years of experience in IT Support, Workplace Technology, or Service Operations, with at least 3 years in a large-scale enterprise environment (1,000+ employees, multi-site or global operations)
Relevant industry certifications (e.g., CompTIA, ITIL, Microsoft, Jamf, Cisco, or similar)
Hands-on experience with ServiceNow (Incident, Request, and Asset modules)
Proven experience with enterprise A/V and conferencing technologies
Strong Mac and Windows configuration and troubleshooting skills - you should be able to explain why something broke, not just what broke
Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing, DNS, DHCP)
Experience with endpoint management across Windows, macOS, and Linux
Familiarity with inventory and asset lifecycle management practices
Experience supporting executive-level users in a global tech or enterprise software company
Scripting skills (PowerShell, Bash, Python) applied to operational automation
Experience with MDM platforms (Jamf, Intune, or similar)
Familiarity with Zero Trust or modern endpoint security frameworks

Requirements:
2 year of relevant experience in Help desk /IT.
Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams.
Analytical and problem-solving abilities, allowing you to tackle complex technical challenges with efficiency.
Prior experience in customer service and client-facing roles, demonstrating your ability to provide top-notch support and build positive relationships. The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations.
Excellent command of English, both written and verbal.
Experience working with large organizations or enterprises- Advantage.