Join us at our company, a global fintech leader revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide, our company offers a dynamic and innovative environment where your work makes a real impact and helps shape the future of payments.
our company Energy is a dynamic division of our company, dedicated to powering the future of mobility through smart, cashless fintech solutions for the Electric Vehicle (EV) ecosystem. By combining cutting-edge technology with a passion for sustainability, we deliver seamless payment, management, and automation platforms that make EV charging smarter, simpler, and more accessible worldwide.
We are looking for a Support Manager for our company Energy.
The Support Manager will be part of the Operations team and report to the VP Operations of our company Energy. This is a senior, multifaceted role combining support center leadership, technical escalation ownership, network & fleet management, and hands-on customer success. The ideal candidate is a technically sharp, people-oriented professional who thrives at the intersection of operations, product, and customer experience.
The Support Manager will report directly to the VP Operations.
Your key responsibilities will include:
Lead and develop two Tier 1 support centers (Israel & Romania), owning processes, SLAs, and team performance.
Own Tier 2 technical support end-to-end and serve as the escalation bridge to R&D.
Act as Network Manager for our deployed EV charging fleet, ensuring uptime and proactive monitoring.
Lead customer onboarding and serve as a trusted technical advisor throughout the customer lifecycle.
Requirements: What Makes You a Great Fit:
5+ years of experience in technical support roles within a global B2B technology organization - Must
Proven ability to manage and train external support teams or subcontracted support centers - Must
Familiarity with EV charging infrastructure, OCPP protocol, or payment systems - a significant advantage !
Strong technical background with the ability to investigate, reproduce, and document complex software and hardware issues.
Experience in network or fleet management of connected devices (IoT, edge devices, or similar).
Hands-on experience with AI-based monitoring and observability tools.
Experience working with development or engineering teams on bug triage, RCA, and product improvement cycles.
Excellent communication skills in both Hebrew and English (written and verbal), including the ability to convey technical concepts clearly to non-technical audiences.
Data-driven approach to support operations; experience with ticketing systems (e.g., Salesforce, Zendesk, Jira) and reporting tools.
Strong organizational skills with the ability to manage multiple escalations, projects, and stakeholders simultaneously.
Customer-first mindset with a passion for delivering an outstanding support experience.
Out-of-the-box problem solver who thrives in a dynamic, fast-paced environment.
This position is open to all candidates.