דרושים » הנדסה » פיתוח תוכנה בחברות ביטחוניות בצפון - ללא ניסיון וכולל השמה

We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.



Responsibilities:

Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.

our software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. our products need to handle information at massive scale, and extend well beyond web search. we're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data Storage, security, artificial intelligence, Natural Language Processing, UI design and mobile; the list goes on and is growing every day. as a software engineer, you will work on a specific project critical to our needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. we need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the Full-Stack as we continue to push technology forward.
the team owns the fundamental architecture and shared services that underpin the entire chronicle security operations, automation, and response (soar) product. our focus is on the "how" of the product, ensuring that every case, investigation, and automated response flow executes on a high-performing engine.our cloud accelerates every organizations ability to digitally transform its business and industry. we deliver enterprise-grade solutions that leverage our cutting-edge technology, and tools that help developers build more sustainably. customers in more than 200 countries and territories turn to our cloud as their trusted partner to enable growth and solve their most critical business problems.
responsibilities
write product or system development code.
lead the design and implementation of scalable backend services that support chronicle soars high-concurrency investigation and agentic response flows.
review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
build and optimize internal tools and ci/cd pipelines to streamline resource orchestration and empower feature teams to deploy with confidence.
drive the adoption of enterprise-grade patterns, ensuring that new features adhere to standards for modularity, performance, and security across the microservices ecosystem.