דרושים » הנדסה » Production Analyst -Support Team

We are looking for an ambitious Production Analyst, who wants to make a strong impact by implementing detailed investment policy configurations (Python) and performing comprehensive quality checks, ensuring that the policy delivers the required portfolio KPIs.The Analysts conduct various analyses projects, highly influencing the business aspects of the company. You should be comfortable working quickly and handling a busy workload, demonstrate meticulous attention to detail and critical thinking while collaborating effectively with both highly technical teams and executive stakeholders.
This individual will join the Portfolio Management & Research department, and will be part of a team that has both data scientists and data analysts, focusing on the company's main credit products and working closely with the production environment.
Responsibilities:
Managing and implementing (Python) underwriting policies in the production environment.
Perform quality analytics checks to ensure the policy logic meets the defined requirements (Portfolio KPIs) and works correctly in all scenarios, with a direct impact on the overall performance and outcomes of the portfolio.
Conducting tests to evaluate each component of the policy configuration to validate the results.
Monitoring of the policy behavior in production and analyze if the actual results meet the expectations.
Demonstrate the ability to present and provide meaningful business insights from data.
Perform ad-hoc analysis to support business decisions.
Create innovative & interactive dashboards, scorecards, and weekly/monthly reports on the status of key business measurements tailored to all audiences (from executive management to business line employees) using BI tools, Python and SQL queries.

Were looking for a visionary Support Engineer Tier 1 to join the company team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our company customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

our company Infinity External Risk Management, otherwise known as Cyberint, continuously reduces external cyber risk by managing and mitigating an array of external cyber security threats with one unified solution.
As the worlds leading vendor of Cyber Security, facing the most sophisticated threats and attacks, weve assembled a global team of the most driven, creative, and innovative people. At our company, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
our company Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
We are looking for an experienced and customer-focused Tier 3 Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

we are looking for a fast learning, motivated individual to join our Product Experience team in R&D. If youre passionate about technology and problem solving, but are also a great communicator, wed love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.
What will you actually be doing?
Analyzing and researching customer use cases and processes in web applications.
Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
Implementing solutions that will scale to millions of users.
Advancing the world one step closer to Artificial General Intelligence.
Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
Creating internal documentation and resources to share knowledge within the organization.
Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

We are looking for an experienced Senior Technical Services Engineer to join our dynamic team based in Israel. You will play a critical role in ensuring the smooth operation of our technical infrastructure and product flows.
Your responsibilities will include providing tier 3 technical support for escalated issues, taking charge of building monitors, maintaining continuous vigilance over the production environment, and taking the lead in coordinating incident response efforts across different departments.
A day in the life and how youll make an impact:
Lead cross-functional efforts to identify, analyze, and address intricate technical challenges, fostering seamless collaboration between various support teams and engineering units. Additionally, assume responsibility for addressing complex support tickets and ensuring adherence to stringent SLAs, all while maintaining a commitment to meeting service level objectives.
Lead cross-functional efforts to tackle complex technical challenges, ensure smooth collaboration between support and engineering teams, handle complex support tickets, and meet SLAs.
Continuously monitor diverse processes across our systems, proactively identifying potential issues before they escalate. Additionally, engage in thorough research of issues arising from these monitoring activities and collaborate closely with the R&D team to develop effective resolutions. Simultaneously, contribute to ongoing improvements to our monitoring systems to elevate their efficacy and reliability.
Monitor system processes to spot potential issues early, research problems, collaborate with R&D for solutions, and enhance our monitoring systems.
Take an active role in incident management efforts while also contributing to continuous improvements in R&D processes. Diligently track key metrics and maintain proactive oversight to ensure sustained optimization.
Develop monitoring tools and drive process improvement initiatives to ensure smooth system operations and enhanced operational efficiency.

AS a Senior Data Analyst to join our R&D team, you will be responsible for- shaping how we understand data, drive insights, and influence strategic decisions across the company. Youll work closely with teams across Blockaid to uncover trends, identify opportunities, and help guide the direction of our business.



Your Chain of Impact:



Identify, analyze, and interpret trends or patterns in complex datasets to uncover actionable insights.
Partner with cross-functional teams to understand business needs and design data-driven solutions.
Analyze large datasets to provide clear, impactful recommendations that support operational and strategic goals.
Develop scalable data processes and infrastructure to support internal stakeholders.
Build and maintain dashboards, reports, and KPIs to monitor and improve company performance.
Translate business questions into analytical models and craft compelling data visualizations that tell the story.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.

We are looking for experienced, creative, and independent Data Analyst to join our growing and unique data team. You will be working with colleagues from various departments such as Product, Technical Product, Operations, R&D, Research and Customer Success. Besides KPIs measurements and internal data processing, you will take a main part in the data product development, creating insights and defining measures and visualizations which are being consumed by our customers on a daily basis.
You will be part of a team which makes an impact across the whole company.
What you'll do:
Analyze large and complex datasets, in the fascinating domain of construction AI, and have a central impact on our business decisions.
Work closely with stakeholders across the company, be proactive and provide relevant and actionable recommendations.
Use your deep understanding of the domain and customers' needs to create and maintain data visualizations and analysis for our clients to maximize our product impact on their business goals.
Collaborate with product and operational teams to develop and test new features and logical heuristics to enhance internal processes.
Work in cooperation with R&D, define data structures and ETLs to maximize the impact on our company's KPIs.

The role involves extensive monitoring of the user funnel, optimizing user experience, and running A/B tests. In parallel, we work closely with the Sales and Technical Account Management teams to support QBRs, client meetings, and strategic initiatives we aim to drive with clients. The position also plays a key role in pushing internal projects that benefit our clients and help achieve our business goals.
What you'll be doing
Conduct deep and thorough analysis of product funnels to identify optimization opportunities and drive performance
Build estimations, forecasts, and business plans to support strategic decision-making
Support the Sales team by addressing client requests and providing data-driven insights
Collaborate with internal teams through production and planning discussions to deliver client value
Drive initiatives that align internal priorities with client needs and business goals

We are looking for a Data Analyst to join our team.
The Data Analyst must have the ability to strategize, analyze and interpret business data to identify key insights and provide recommendations.
The successful candidate should have a proven track record of success in the field of business analytics.
Responsibilities
You will work with various internal & external datasets to extract insights and deliver actionable recommendations.
You will use your set of analytical skills, data mining techniques and statistical tools to identify trends, opportunities and threats that will support our growth.
You will communicate your findings to management and work closely with business leaders.
You will Design, execute and monitor ETL flows via SQL (dbt is our data tool).
You will Visualize data with dashboards to address key questions for the company's in-house teams like Sales, Marketing, CSM, Growth, and more.