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לפני 22 שעות
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a hands-on Director of Tech Ops to own and evolve our backend platforms, data infrastructure, DevOps, security, and internal IT operations.
This role is foundational to our ability to securely build, train, validate, and operate state-of-the-art autonomous driving systems at scale. The ideal candidate brings deep experience in operating secure, production-grade infrastructure in a data-intensive AI environment, while also leading and growing high-performing teams.
Responsibilities
Own backend infrastructure, DevOps, security, and internal IT operations end-to-end
Design, build, and operate scalable cloud and on-prem infrastructure supporting large-scale AI training, validation, and data pipelines
Lead the architecture and operation of systems handling massive volumes of visual and multimodal data
Establish and continuously improve DevOps practices, including CI/CD, monitoring, alerting, reliability, security, and cost optimization
Define, implement, and enforce infrastructure and data security standards, policies, and controls
Lead security compliance efforts, including implementation and successful audits of frameworks such as ISO 27001 and similar standards
Manage corporate IT systems, access control, networking, endpoints, and external vendors
Partner closely with AI, algorithm, and R&D teams to support ML workflows and evolving compute and data needs
Drive selection, adoption, and integration of cloud platforms, databases, DevOps tools, and third-party services
Define best practices for scalability, availability, resilience, and security across the organization
Lead, mentor, and scale backend, DevOps, security, and IT teams.
Requirements:
10+ years of experience in backend, infrastructure, DevOps, or platform engineering, including leadership roles
Proven experience leading and managing backend, DevOps, security, and IT functions in a production environment
Strong, hands-on background in data and infrastructure security, including implementing and passing ISO 27001 or comparable compliance frameworks
Deep experience operating cloud platforms (AWS, GCP, or Azure) alongside hybrid or on-prem environments
Hands-on expertise with Kubernetes, containerized systems, and infrastructure-as-code tools such as Terraform, Pulumi, or CloudFormation
Solid experience with CI/CD pipelines, monitoring, incident management, and production operations
Experience managing corporate IT environments, identity and access management, and third-party vendors
Strong understanding of distributed systems, databases (SQL and NoSQL), and large-scale storage systems
Experience supporting AI or ML workloads and highly data-intensive systems is a strong advantage
Proven ability to balance hands-on execution with effective team leadership, ownership, and clear communication.
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a hands-on DevOps Team Lead to take ownership of our infrastructure, DevOps practices, and automation pipelines.

You will be the technical and operational lead for a small but growing DevOps team, driving reliability, scalability, and security across our cloud environments.

In this role, you will split your time between leading and mentoring the team, designing and evolving infrastructure, and implementing solutions.

What Youll Do:
Lead, mentor, and grow the DevOps team.
Define and enforce DevOps best practices across infrastructure, CI/CD, and security.
Manage the SeaPod Lab environment for developer and test usage.
Operate and evolve the SeaPod Server Linux infrastructure, deployed at scale worldwide, handling complex connectivity and security.
Maintain consistent baselines, update tools, and ensure fleet-wide monitoring and support.
Design, manage, and evolve AWS infrastructure (VPC, IAM, networking, RDS, EKS, etc.).
Operate and upgrade Kubernetes/EKS clusters, manage Helm charts, operators, and custom resources.
Define namespace policies, quotas, and resource allocations.
Drive security, compliance, and cost optimization.
Maintain and enhance GitLab CI pipelines for multiple workloads (Lambda, EKS, EC2, etc.).
Integrate testing, linting, and vulnerability scans into CI/CD workflows.
Build reusable pipeline components for microservices.
Own monitoring and alerting strategies (Grafana, CloudWatch, Coralogix, Prometheus).
Operate and tune PostgreSQL (RDS, Aurora) and manage backups/restores.
Manage distributed tracing. Lead upgrade from Fluentd → OpenTelemetry.
Architect and deploy serverless solutions (Lambda, DynamoDB, API Gateway).
Integrate with event-driven services (SNS/SQS, Kinesis, RDS Proxy).
Manage IAM roles/policies, secrets, and security posture.
Requirements:
5+ years of hands-on DevOps, including 2+ years in a leadership or mentoring role.
Strong production experience with AWS services (VPC, RDS, EKS, IAM, Lambda).
Proven track record operating Kubernetes/EKS clusters at scale.
Expertise with Terraform (or similar IaC tools) and GitLab CI/CD (or equivalent).
Solid background in Linux systems administration, ideally managing large distributed fleets.
Practical experience with PostgreSQL in production (replication, tuning, backup/restore).
Hands-on with observability stacks (Prometheus, Grafana, CloudWatch, OpenTelemetry).
Experience designing and operating secure, compliant environments (SOC2/ISO27001 familiarity a plus).
This position is open to all candidates.
 
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01/02/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a Director of IT to lead our global IT operations and be a key partner in building OS - our Operating System. This role owns IT operations across all Port offices (Tel Aviv, US, and remote) while driving IT strategy and standards company-wide.
As we scale rapidly, we need a leader who can deliver exceptional IT support, seamless onboarding experiences, and reliable technology infrastructure across our global team. You'll lead the IT organization, manage a distributed team, and partner with the CIO to build scalable IT systems that ensure every employee-regardless of location-has the technology foundation they need to succeed.
This is a hands-on leadership role for someone who can balance operational excellence with strategic thinking. You'll manage immediate IT needs while building the processes, policies, and tooling that let us scale smoothly. Based in our Tel Aviv headquarters, you'll work closely with engineering, product, and business teams while leading IT operations globally.
What you'll do:
IT Operations & Support Leadership
Lead global IT operations across all our offices (Tel Aviv, US, UK) including helpdesk, onboarding/offboarding, hardware, and infrastructure
Manage the IT team ensuring consistent service delivery across timezones
Oversee employee technology lifecycle and ensure smooth onboarding/offboarding globally
Manage office IT infrastructure including networking, conference rooms, and physical security across all locations
Establish IT service commitments (SLAs) and track performance metrics
Build strong stakeholder relationships and proactively address technology needs
Use data to prioritize automation and plan team capacity
Champion "opinionated IT"-helping employees understand the best way to work, not just fixing problems
Create training materials, how-to guides, and best practices for productivity tools
Build self-service resources to reduce reactive support burden
Document IT processes and be the example of "how we help others"
Design and implement IT automation for onboarding, access provisioning, and monitoring
Build processes that scale as we grow
Vendor & Compliance:
Manage vendor relationships for IT services globally (including regional vendors)
Oversee IT asset lifecycle and maintain accurate inventory across all locations
Ensure all IT operations meet SOC2, ISO 27001, and FedRAMP compliance requirements globally
Partner with Security team on device security and access controls worldwide
Who you'll work with:
You'll report to the CIO and manage the global IT team. Based in Tel Aviv, you'll partner closely with Security, HR, Facilities, and Finance teams across all our locations.
Requirements:
7-10 years of IT operations experience, with 3-4 years in leadership role managing distributed teams
Hands-on expertise with Google Workspace, Slack, Jira, Notion, macOS, Linux
Experience managing IT for high-growth startups (100-400 employees) with multiple offices or remote teams
Strong troubleshooting and problem-solving skills
Experience with endpoint management tools (Jamf, JumpCloud, etc.)
Understanding of IT security and compliance (SOC2, ISO 27001, FedRAMP)
Service mindset: empathy, responsiveness, collaboration over control
Excellent Hebrew and English communication skills
Based in Tel Aviv, Israel (headquarters-based role)
Comfortable balancing hands-on work with strategic thinking
Experience managing remote/distributed teams across timezones
Nice to have (Advantages):
FedRAMP or government compliance framework experience
Automation tools (n8n, Zapier, Python/Bash scripting)
ITSM platforms (Jira Service Management, Zendesk)
Identity and access management (Okta, JumpCloud)
High-tech or SaaS company background
ITIL, CompTIA, or similar certifications.
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a hands on Chief Information Security Officer (CISO) and Head of IT to own the security and internal technology of all assets, including our global SaaS platform, corporate IT, data, identities, and cloud infrastructure. This role carries end-to-end responsibility for protecting an industry-leading B2B product, operating secure and reliable IT at global scale, and ensuring compliance in a multi-region organization. The role combines deep hands-on involvement with a clear understanding of the broader business impact of security and IT decisions.
What Youll Do
Own end-to-end security for all assets: global SaaS platform, cloud infrastructure, data, identities, and corporate IT.
Lead security strategy and execution, staying hands-on in critical areas while balancing risk, velocity, and business impact.
Run security operations, including incident response, vulnerability management, monitoring, and secure SDLC practices.
Own compliance and audits (SOC 2, ISO 27001, FedRAMP), from readiness through ongoing operation.
Lead and scale the Security, IT, and GRC teams.
Partner with peers to embed security into company-wide decisions.
Requirements:
What You Bring
8+ years of experience across information security and IT.
Proven ability to operate hands-on, alongside a strategic, company-wide perspective.
Experience securing and operating global SaaS environments; B2B experience is a strong advantage.
Strong background in compliance and audit ownership (SOC 2, FedRAMP, ISO 27001).
Excellent interpersonal and communication skills, with the ability to build trusted working relationships across engineering and senior management.
Experience working with globally distributed teams and stakeholders.
This position is open to all candidates.
 
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10/02/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a hands-on DevOps Tech Lead to join our R&D organization and lead the design, scalability, and reliability of our SaaS platform - a large-scale, multi-tenant system fully operated on AWS (EKS, Lambda, S3, RDS, Kafka, Redis, and more).
The DevOps Tech Lead will be responsible for shaping our infrastructure roadmap, optimizing CI/CD, guiding engineers on best practices, and ensuring our system runs securely, efficiently, and at scale - while driving automation and intelligent operations, leveraging AI-assisted tools and observability.
Why Join Us:
Be a key player in scaling and modernizing a global cyber intelligence SaaS serving leading enterprises.
Collaborate with top-tier engineers and architects driving automation and intelligent operations.
Take ownership and lead initiatives that directly affect uptime, reliability, and efficiency.
Work in an environment that encourages innovation, experimentation, and adoption of AI and automation in day-to-day operations.
Key Responsibilities
Lead the DevOps domain: define architecture, automation strategy, and reliability goals for the entire R&D organization.
Own infrastructure scalability and performance: ensure our Kubernetes (EKS)-based environments are resilient, efficient, and cost-optimized.
Develop and maintain CI/CD pipelines using GitHub Actions, Jenkins, or ArgoCD to support fast, reliable, and automated delivery.
Drive observability and reliability initiatives: monitor system health via Prometheus, Grafana, and CloudWatch; define metrics, alerts, and SLOs.
Leverage AI/automation tooling (e.g., anomaly detection, alert classification, cost prediction) to enhance monitoring, response, and efficiency.
Manage infrastructure as code (Terraform, Helm, CloudFormation) and enforce IaC best practices.
Collaborate with engineering teams to design infrastructure for new services, improve developer experience, and ensure secure deployments.
Ensure system uptime and production readiness: lead root cause analysis, incident response, and capacity planning.
Mentor DevOps engineers on cloud architecture, observability, and automation excellence.
Continuously evaluate emerging technologies, including AI-driven ops tools, to improve scalability, reliability, and delivery velocity.
Requirements:
Must-Have:
5+ years of experience as a DevOps / SRE / Infrastructure engineer, with at least 2 years in a technical leadership role.
Proven experience managing large-scale SaaS systems on AWS (EKS, RDS, Kafka, Redis, S3, Lambda, CloudWatch).
Deep understanding of Kubernetes architecture and container orchestration at scale.
Hands-on experience with Terraform, Helm, and CI/CD automation (GitHub Actions, Jenkins, or ArgoCD).
Strong scripting skills in Python, Bash, or Go.
Familiarity with monitoring and alerting tools (Prometheus, Grafana, Loki, ELK).
Experience using or integrating AI-assisted tools (e.g., for observability, auto-remediation, or developer productivity).
Excellent troubleshooting skills and a proactive mindset for reliability and performance optimization.
Nice-to-Have:
Experience in multi-environment / multi-tenant SaaS or cybersecurity / threat intelligence systems.
Knowledge of AI/ML pipelines or AIOps concepts.
Background in cost optimization and FinOps practices.
Familiarity with Kafka scaling, Redis clustering, and AWS service-level tuning.
This position is open to all candidates.
 
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חברה חסויה
Job Type: Full Time
Were looking for a hands-on Devops Team Lead to build, manage, and scale a high-impact DevOps team. Youll lead infrastructure strategy, promote DevOps excellence, and drive automation and platform reliability across the organization. This role combines technical leadership with team development and operational ownership.
Your Responsibilities & Impact:
Lead and mentor a team of 5 DevOps engineers.
Own the impact of our infrastructure on success by providing engineering autonomy.
Foster a culture of ownership, learning, and continuous improvement.
Grow and structure the team to support expanding infrastructure and business needs.
Infrastructure & Platform Ownership:
Own and evolve scalable, secure, and observable cloud architecture (with a focus on AWS).
Leverage Kubernetes (EKS), Terraform, and GitOps to maintain reproducible infrastructure.
Proactively identify needs that align with the product and business goals.
Take the lead on production issues, ensuring availability and timely response.
Improve CI/CD processes, developer experience, and automation pipelines.
Lead strategic projects to modernize infrastructure, adopt new technologies, and improve stability.
Proactively drive retrospectives, platform upgrades, and systemic reliability improvements.
Monitor infrastructure health, optimize cloud costs, and track infrastructure KPIs.
Deeply understand system complexity and internal service dependencies.
Partner with Security to maintain compliance (SOC 2, access control, audits).
Hands-On Execution - Actively contribute to the design and implementation.
Requirements:
At least 2 years in a DevOps leadership position and over 5 years of hands-on DevOps experience.
Deep knowledge of AWS and infrastructure best practices.
Strong expertise in Kubernetes (EKS), Terraform, GitOps, CI/CD (GitHub Actions, ArgoCD).
Scripting skills (Python/Go/Bash) and a strong automation mindset.
Track record of improving systems proactively and reactively.
Experience leading technical teams in complex, distributed environments.
Familiarity with monitoring and observability tools (e.g., Datadog, Prometheus).
Solid understanding of security principles, cloud networking, and compliance (SOC 2).
Strong communication and leadership skills; ability to mentor, motivate, and develop others.
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a hands-on Cloud DevOps Team Leader to lead the design, deployment, and optimization of secure, scalable, and cost-effective cloud infrastructure for a live cybersecurity SaaS product.
You will guide a DevOps team, set technical direction, and own cloud infrastructure strategy across AWS, GCP, and Azure, with a strong emphasis on security, cost-efficiency, and production reliability.
Key Responsibilities:
Lead and mentor a team of DevOps engineers across design, automation, deployment, and operations.
Architect and maintain secure, highly available cloud infrastructure (AWS, Azure, GCP).
Design and implement complex cloud networking infrastructure - VPCs, routing, VPNs, load balancers, firewall rules - across multi-cloud and hybrid environments.
Drive Infrastructure as Code adoption (Terraform, Kubernetes, Helm) and CI/CD optimization (Argo CD).
Lead production monitoring, incident response, and troubleshooting practices to ensure system resilience.
Oversee cloud cost optimization strategies while maintaining system performance.
Ensure adherence to cybersecurity, compliance (SOC2, ISO27001), and cloud governance best practices.
Work closely with engineering, product, and security teams to align infrastructure goals with business needs.
Champion continuous improvement through team mentoring, process enhancements, and technical leadership.
Requirements:
10+ years of experience in Cloud Infrastructure, DevOps, or SRE, including leadership experience.
Extensive hands-on experience with AWS, Azure, and/or GCP in live production environments.
Deep expertise in cloud networking design (advanced VPCs, VPN peering, routing, firewall rules).
Strong proficiency with Terraform, Kubernetes, Helm, Python/Bash scripting, and CI/CD pipelines (Argo CD preferred).
Solid understanding of cloud security architectures and compliance frameworks.
Proven experience leading teams supporting production SaaS platforms in cybersecurity or critical systems.
Strong interpersonal, leadership, and communication skills.
Preferred:
Prior experience in cybersecurity products
This position is open to all candidates.
 
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27/01/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As a DevOps Developer Experience Manager at our company, you will lead our DevEx team with a specific focus on optimizing the end-to-end journey of our software engineers. Your mission is to build and maintain a scalable, secure, and intuitive internal developer platform that minimizes friction and maximizes productivity. You will drive the adoption of modern DevEx practices, ensuring a seamless alignment between engineering workflows, developer satisfaction, and operational excellence.
This leadership role requires a balance of hands-on technical expertise and strategic vision, empowering your team to deliver high-quality platform solutions in a fast-paced environment. You will shape our companys developer productivity strategy - optimizing the "inner loop," enhancing system reliability, and implementing innovative technologies, including Generative AI-driven automation, to provide developers with better self-service capabilities and insights.
What am I going to do?
Lead and mentor a team of engineers dedicated to developer productivity, fostering a culture of ownership and continuous improvement.
Design and implement scalable, secure, and cost-efficient developer platforms and architectures that simplify the path to production.
Evaluate and adopt emerging tools and best practices to enhance the developer experience and overall product quality.
Drive standards of Infrastructure as Code, comprehensive observability, and automated testing to create a "paved road" for development teams.
Monitor productivity metrics and infrastructure reliability, providing data-driven insights to leadership on how to improve engineering velocity.
Guide the team in applying GenAI-native tools to automate documentation, provide self-service support for developers, and optimize performance.
Partner with cross-functional leaders to influence architecture and development workflows, ensuring the platform meets the needs of all engineering teams.
Hire and continue to build the team
Report to the VP of Cloud Engineering, contributing to our company's long-term technology roadmap for developer empowerment.
Requirements:
8+ years of hands-on experience in DevOps or Platform Engineering, with at least 3+ years in a leadership/management role.
Proven experience leading teams and driving alignment within matrixed organizations.
Technical expertise in CI/CD pipelines, AWS, Infrastructure as Code (Terraform, Pulumi), container orchestration (Kubernetes), and observability tools.
Strong understanding of how infrastructure choices impact developer velocity and cloud cost modeling.
Experience with Generative AI in a DevEx context, such as automating workflows, enhancing productivity, or creating intelligent alerting systems.
Curiosity and ability to evaluate new AI-native tools and integrate them where they provide real value to the engineering community.
Excellent communication skills, with the ability to influence both technical developers and non-technical stakeholders.
Strategic mindset, comfortable managing competing priorities in a high-pressure environment.
This position is open to all candidates.
 
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7 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
seeking a senior, hands-on CISO & Head of IT to act as "one-man-show" authority for IT operations and information security. This role owns IT and Information Security e2e for core business functions:
setting direction, making structural and vendor decisions, and defining what "good" looks like, while also answering questions in real time, exercising sound judgment, and taking ownership when issues arise.
This is a highly visible leadership role focused on judgment, ownership, and practical execution.

Key Responsibilities

Information Security & Risk

Build and maintain a pragmatic information security and IT risk management program aligned with business priorities.
Lead security risk assessments and drive remediation in partnership with engineering, IT, and business teams.
Define and maintain security policies, standards, and secure-by-design practices in collaboration with our Product House organization.
Promote security awareness and accountability across the company, including ownership of employee security training programs.
IT Ownership

Own internal IT environment, including identity and access management (e.g., Okta), Google Workspace, endpoints, and core SaaS tools.
Ensure smooth employee onboarding and offboarding.
Act as a point of escalation for IT issues and access problems, including hands-on work.
Manage external IT service providers and helpdesk vendors, including SLAs and escalation.
Security Operations

Own the overall effectiveness of security monitoring, detection, and response.
Design and maintain preventive controls, processes, and readiness measures to reduce the likelihood and impact of data security incidents.
Ensure vulnerabilities, findings, and incidents are identified, prioritized, and addressed.
Lead preparation for security incidents, including incident response planning, tabletop exercises, and coordination with Legal, Product House, and external partners.
Stay current on emerging threats and translate them into practical, risk-based improvements for the business.
Audits, Customers & Vendors

Lead security audits and certifications (e.g., SOC 2, ISO 27001) and serve as the primary contact for auditors.
Personally own customer security questionnaires and security discussions.
Partner closely with Legal on privacy, regulatory, and contractual security matters.
Oversee the IT and security budget and manage relevant vendors and advisors.
Requirements:
8+ years of experience across IT operations and information security, preferably in a SaaS or cloud environment.
Hands-on experience with enterprise IT systems (e.g., Google Workspace, Okta) and security governance frameworks (SOC 2, ISO 27001).
Experience supporting audits, certifications, and customer security requirements.
Ability to manage vendors and drive outcomes through others.
Strong communication skills and sound judgment in balancing risk, speed, and practicality.
Security certifications (e.g., CISSP, CISM) are a plus, not a requirement.
Full professional proficiency in English is required.
This position is open to all candidates.
 
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23/02/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a highly skilled and motivated DevOps Team Lead to play a key role in our platform group. This high-impact group serves as the strategic center, responsible for the infrastructure, platform, tools, and shared services that power our entire R&D organization.

As the Team Lead, you will combine hands-on technical excellence with strategic leadership, mentorship, and project execution oversight. You will own the technical roadmap, set the standards for operational excellence, and directly manage the team. Your mission is to ensure our R&D organization can work autonomously, reliably, and at peak velocity in a five-nines product.

You will be the primary partner for engineering leadership across the company, championing DevOps principles, platform adoption, and reliability best practices. This is a critical leadership role for an individual who thrives on building high-performing teams, setting a clear technical vision, and driving mission-critical outcomes.

What Youll Do

Team Leadership & Management:

Manage, mentor, and coach the team, fostering a culture of ownership and technical excellence.
Own the DevOps technical roadmap and prioritization roadmap, aligning goals with R&D strategy.
Lead the team in designing and implementing scalable, highly available, and secure cloud infrastructure.
Strategic Platform Development:

Define and enforce standards for IaC, observability, security, and cloud cost optimization.
Drive the evolution of our Kubernetes platform and production environments for scale, stability, and security.
Oversee the development of self-service tooling and automation to enable engineering teams' autonomy.
Cross-Functional Partnership:

Act as the key technical representative, collaborating with engineering leadership and security to define and deliver solutions.
Champion and drive the adoption of platform services and tooling across all R&D teams.
Lead infrastructure incident response and post-mortem processes, focusing on long-term stability improvements.
Requirements:
6+ years in DevOps, including 2+ years in a leadership/Tech Lead role.
Deep expertise in Kubernetes and cloud-native infrastructure for mission-critical production workloads.
Expertise in Infrastructure as Code (IaC), particularly Terraform, focusing on governance and scale.
Strong background in designing and implementing complex CI/CD systems and developer tooling.
In-depth knowledge of cloud infrastructure (GCP preferred), including networking, security, and cost management.
Leadership & Communication:

Proven ability to mentor, coach, and hire talented engineers.
Exceptional communication skills, with the ability to articulate technical vision to all audiences.
Strategic mindset, able to translate business needs into technical execution plans and manage delivery timelines.
Highly self-motivated and organized, able to work independently in a fast-paced, collaborative environment.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8557808
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סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
10/02/2026
Location: Tel Aviv-Yafo
Job Type: Full Time
The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.
Key Responsibilities
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.
Requirements:
15+ years of experience in IT service management, including at least 5 years in a global leadership role.
Strong background in ITIL and ITSM frameworks, with hands-on experience using platforms such as ServiceNow or Jira.
Proven experience implementing automation, AI tools, and KPI-driven operations in complex environments.
Exceptional communication skills, with the ability to report effectively at the executive level.
Preferred
Experience working in fast-growing, multinational technology environments.
Background in security and compliance, with direct involvement in governance and regulatory activities.
Relevant professional certifications, such as ITIL, PMP, or similar credentials.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8540440
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