we are looking for an NPI & Product Support Engineer to join our NPI and Product Engineering group.
In this role, you will be responsible for the technical readiness of products throughout their lifecycle - from New Product Introduction (NPI), through software releases, manufacturing, and post-production support.
This is an internal-facing role, working closely with R&D, Operations, QA, and manufacturing partners.
Key Responsibilities:
Lead and support NPI activities across products
Own the technical readiness and validation of software releases
Provide advanced technical support to internal teams, including R&D, QA, and manufacturing
Perform deep root-cause analysis for hardware and software issues
Support repair processes for failed boards, including hands-on technical investigation
Take responsibility for the technical performance of subcontractor teams (e.g., Flex China)
Ensure alignment and accuracy of hardware, software, and BOMs across products
Own and maintain high-quality technical documentation
Collaborate cross-functionally to ensure smooth product launches and ongoing stability

Required Senior Mechanical Engineer
A leader in intraoral scanning, developing advanced opto‑electromechanical systems used by clinicians worldwide. Our products combine consumer‑electronics‑level design with the quality, reliability, and regulatory rigor of medical devices. As a Senior Mechanical Engineer, you will help shape the mechanical technologies behind next‑generation scanning platforms.
In this role, you will own the mechanical architecture and design of a complete electromechanical module, working closely with cross‑functional partners to deliver robust, manufacturable, and high‑performance products. You will be a key technical contributor in R&D, leading mechanical decision‑making, resolving complex engineering challenges, and acting as an escalation point across the product lifecycle.
This is a hands‑on senior individual contributor role with significant technical influence, focused on innovation, problem solving, and engineering excellence.
Key Responsibilities
Own mechanical architecture, design, and integration of complex electromechanical modules within R&D
Drive mechanical design decisions, trade‑offs, and risk mitigation across thermal, structural, and packaging domains
Manage, review, and technically guide work performed by external mechanical designers and contractors
Develop mechanical solutions for consumer‑electronics‑like products, balancing performance, reliability, cost, and manufacturability
Lead and participate in technical design reviews, providing clear recommendations and direction
Own hands‑on prototyping activities, including first system assembly, bring‑up, debugging, and iteration
Collaborate closely with EE, Quality, Manufacturing, Program/Product Management, and external suppliers
Support supplier engagement, DFM discussions, and technical problem resolution
Perform hands‑on engineering work, including CAD design, tolerance analysis, and lab‑based testing and failure analysis
Act as a mechanical escalation point, stepping in to resolve complex issues when needed, including downstream support to NPI or engineering teams as required.

we are looking for a Technical Support Engineer.
This combined position delivers end-to-end post-sales customer success by blending Professional Services (remote and on-site implementations, upgrades, and customer enablement) with Technical Support (Level 2/3 troubleshooting, incident ownership). The engineer owns the implementation delivery cycle and issue resolution cycle from initial report through reproduction and debugging, escalation to R&D/backline support when needed, and follow-up until solution delivery while maintaining high customer satisfaction.
Key Responsibilities:
Deliver Professional Services for AudioCodes solutions, including remote and on-site implementations, upgrades, and customer enablement activities.
Provide Level 2/3 technical support for AudioCodes customers and partners according to SLA across AudioCodes products (e.g., SIP/VoIP gateways, data networking, UC applications/appliances).
Own the problem resolution lifecycle: respond to trouble reports, perform remote sessions, troubleshoot and debug, reproduce issues in the lab, and drive resolution to closure.
Interface with backend support and R&D (L4) for advanced investigation and escalation; provide clear technical context, logs, and reproduction steps.
Document findings and actions clearly in tickets and produce customer-facing updates and status reports.
Ensure high Customer Satisfaction (CSAT) through effective communication, expectation management, and timely follow-up.
Administer external customer support accounts as required.
Participate in on-call rotations and support off-hours activities and installations when needed.
Contribute to technical documentation such as application notes, knowledge articles, and project documents.
May support pre-sales engineering activities, Proof of Concepts (POCs), and customer training when required.

We are seeking a highly motivated and experienced Sr. Production and Quality Engineer to drive exceptional product quality, patient safety, and field reliability across the Installed Base (IB). This is a key technical role supporting production stability, RMA/DOA investigations, Automated Test Equipment (ATE) performance, and cross-functional quality engineering initiatives in a regulated medical device environment
Key Responsibilities
In this role, you will
Support RMA/DOA processes and continuous reduction of field failures.
Support qualifications and control of ATE testers in production lines.
Support ECO/ECR processes, NPI projects, product updates, and cross-functional engineering changes.
Work closely with R&D, engineering, manufacturing, and operations teams to enhance product quality and resolve technical issues.
Drive continuous improvement initiatives using tools such as Six Sigma, Lean, and Root Cause Analysis (RCA).
Participate in supplier selection and conduct suppliers audits.
Ensure compliance with ISO 13485, FDA 21 CFR 820, MDR, and other applicable medical device regulations.
Maintain and support quality documentation, including CAPA, Non-Conformance Reports (NCRs), and risk management documentation.

Required Project Manager
The Project Manager - Global Lumina Scanner Engineering Department is accountable for leading, coordinating, and executing cross‑functional engineering projects across the full product lifecycle, including NPI, sustaining engineering, production support, test infrastructure, and continuous improvement.
The role ensures alignment between Engineering, Operations, R&D, Quality, and Supply Chain, enabling predictable execution, clear ownership, and end‑to‑end visibility of all engineering initiatives.
Key Responsibilities
Lead and manage multiple engineering projects in parallel across NPI, sustaining, test, electronics, and system engineering.
Build and maintain integrated project plans, milestones, dependencies, and critical paths.
Drive execution through all project phases - definition, planning, execution, validation, and closure.
Coordinate design transfer, manufacturing readiness, validations, and GA milestones.
Own project governance: status reviews, KPIs, risk management, escalation, and decision tracking.
Drive cross‑functional alignment between R&D, Manufacturing, Test, Quality, Supply Chain, IT, and Program Management.
Manage ECO‑driven projects and ensure full impact analysis, execution, and closure.
Support supplier‑related projects including readiness, FAIs, tooling, and ramp‑up activities.
Establish clear ownership, priorities, and communication cadence across all stakeholders.
Provide consolidated, real‑time visibility of project status to management.

We are seeking a process and mechanical engineer to join our dynamic Test Engineering team. As a key member you will be responsible for solving production failures, increase our yields, reduce MRB and initiate cost reduction activities, design tools, fixtures, and jigs to support robust manufacturing of our products.
The production engineer will have a full ownership over the testers in the production line, including a full understanding of their processes, products and BOMs to ensure a high yield with a high-quality product.
Key Responsibilities
Define and design jigs, tools and fixture to allow repetitive and robust manufacturing with mass production orientation.
Lead investigations and find solutions to improve manufacturing yield and product quality
Work on production line escalations to resolve short and long-time issues.
Leading Engineering changes as the prime interface to introduce necessary engineering/R&D changes while understanding the implications in Logistic, Testing and Production.
Have knowledge and involvement in all disciplines (Electronics, Mechanics, and Optics) and attendance in production to improve Production processes.
Construct and maintain complex Bills of Materials (BOM).
ECOs Leading and writing DVP/IOQ/PQP protocols and reports for change validations at production line.
Work closely with other disciplines in the organization to coordinate various activities such as purchasing, R&D, Quality, Planning, Production etc.
Conduct risk assessments and implement mitigation strategies to minimize integration challenges.

We are looking for an experienced Opto-Mechanical Designer to join our R&D team. You will be part of the design and development of advanced opto-mechanical systems for medical devices. This role sits at the heart of our technological leadership of intraoral scanning, where innovation, precision engineering, and real-world clinical impact come together to define the future of digital dentistry. With a strong background in mechanical engineering and opto-mechanical design, you will contribute to the creation of cutting-edge devices that positively impact dental healthcare worldwide.
Key Responsibilities
Design and develop and integrate opto-mechanical systems for medical dental devices.
Collaborate with cross-functional teams on multidisciplinary systems.
Utilize CAD software (SolidWorks is advantage) to create detailed designs, prototypes, and engineering drawings.
Perform thermal and structural simulations
Design and execute tests across multiple disciplines and methodologies.
Conduct feasibility studies, risk assessments, and performance evaluations for opto-mechanical systems.