We are seeking an experienced People Planning Solution Architect‎ to join our Customer Success Solutions Architect team. In this pivotal role, youll develop a deep expertise in ourWorkforce Planning (WFP) module- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a People Planning Solution Architect‎, youll be a trusted advisor and strategic partner to both our clients and internal teams. Youll collaborate closely with Product, Customer Success, and R&D to ensure the WFP roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
Youll lead client conversations on WFP best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across, youll make workforce planning a true strategic lever for our clients success.
Job responsibilities
What will you do?
Technical Consultation: Act as a trusted advisor to clients, Implementation Managers, and CSMs, providing expert guidance on all core Workforce Planning features, especially Position Management, Job Catalog, event planning, position, budget data structure and permissions configuration. Youll advise on best practices for setting up and scaling the WFP module, support clients in optimizing their workforce data for planning and analytics, and help ensure that permissions and workflows are configured to maximize engagement, data quality, and adoption.

As an Enterprise Professional Services Engineer, you are the technical architect and relationship lead for our most strategic global accounts. You own the technical success of the customer journey, focusing on Solution Design and the Integration Strategy required to make our company the heart of a modern IT stack.
This is a high-impact role for a consultant-engineer hybrid. You will be expected to leverage deep API architecture knowledge, advanced scripting, and creative problem-solving to design bespoke solutions that bridge the gap between our company and complex enterprise ecosystems. You are the "Bridge" between business requirements and technical reality.
Key Responsibilities
Integration Design & Scripting Excellence
Architect Integration Solutions: Lead the technical design of complex integrations using REST APIs and webhooks to seamlessly connect our company with enterprise stacks such as ServiceNow, Salesforce, Okta, and Azure.
Advanced Automation Scripting: Utilize PowerShell and Python to automate complex IT workflows, data migrations, and system synchronizations tailored to enterprise security and compliance standards.
Technical Strategy: Design end-to-end migration paths for Enterprise customers, moving them from legacy infrastructure to a modern, AI-first our company environment.
AI-Driven Workflows: Design and implement AI-driven automation logic that reduces manual overhead and optimizes operational efficiency for global IT teams.
Relationship & Project Leadership
Lead the Relationship: Serve as the primary technical point of contact, managing stakeholder expectations and translating high-level business goals into technical solution blueprints.
Project Execution: Own the full project lifecycle from a leadership perspective-ensuring on-time delivery, technical validation, and a "white-glove" customer experience.
Global Travel: Travel abroad up to 25% of the time to conduct on-site architectural workshops, lead high-stakes deployments, and build face-to-face rapport with strategic partners.
Communication
English - High proficiency: You must be able to present complex technical architectures to C-suite stakeholders with clarity, authority, and professional polish.
Solution Documentation: Produce high-quality architectural diagrams, technical implementation guides, and API mapping documentation.