דרושים » מחשבים ורשתות » Professional Services Engineer

Required Professional Services Subject Matter Expert
Realize your potential by joining the leading performance-driven advertising company!
As a Professional Services Subject Matter Expert, part of the SMEs team in our Tel Aviv office, youll play a vital role in ensuring high-quality support and contributing to business success by connecting with multiple stakeholders across globally. You will be an essential pivotal engineer within the advertiser professional services tech solutions group, leading at least one area of expertise as the highest level of technical escalation and management, owning it end-to-end.
You will juggle between:
Complex technical case investigations.
Consultation and mentoring to lower levels of support.
Bug reporting, tracking & prioritizing.
Knowledge creation, retention and training - including via AI and automations.
Operational data analysis.
Ad-hoc activities and projects with our Product and Business stakeholders.
Long-term relationships.
You will collaborate with multiple stakeholders within the professional services group as well as the engineering group, and our business teams.
How youll make an impact:
Perform in-depth troubleshooting of the most complex support issues in your SME area/s, requiring expert understanding of our features and architecture.
Be an escalation point for burning issues within and outside your primary SME area/s.
Provide assistance and consultation to lower level support teams, as well as other groups that see you as the go-to-person.
Analyze operational aspects of your SME area/s and share actionable insights with top management. Preferably use AI for faster and higher quality results.
Create and provide training and knowledge material - new feature introduction, troubleshooting methodologies and tools, technical summaries, courses and quizzes creation. Preferably use AI for faster and higher quality results.
Interact with our NPI (new product introduction) Specialist for logistical aspects related to new features.
Perform periodic meetings with Product and R&D regarding issue prioritization, new features and supportability requirements.
Cooperate and coordinate with additional groups within professional services, support, sales, account management and more.
Identify and work to close gaps of knowledge, work methodologies, supportability, processes and opportunities for automation.
Manage ad-hoc strategic activities and projects related to your area of expertise, outside of technical case handling or content creation.

Required Professional Services Project Manager
The Professional Services Project Manager leads the delivery of highly customized, customer-specific IoT engagements built around unique Use-Cases, Operational workflows, and data outcomes. Unlike templated implementations, Our Professional Services projects are bespoke by design and require strong problem-solving, adaptability, and cross-functional orchestration.
This role owns end-to-end delivery across custom event definition, hardware deployment, data activation, and operational validation, ensuring each engagement is tailored to the customers environment, processes, and business objectives.
Responsibilities
Custom PS Delivery & Roadmap Execution:
Own customer delivery from post-sales handoff through project close and transition to Solutions/Delivery
Lead non-templated Professional Services engagements where each customers environment, workflows, and success criteria are unique.
Execute projects aligned to the PS Roadmap: Discovery → Custom Event Design → Operational Validation → Transition to Solutions → Deployment at Scale
Translate ambiguous customer requirements into structured project plans and measurable milestones.
Custom Event & Solution Orchestration:
Partner with Engineering to define customer-specific event logic and data flows
Align hardware placement, gateway strategy, and cloud configuration to custom events.
Customer & Stakeholder Leadership:
Serve as the Customer-facing lead on PS projects.
Manage expectations in evolving scope environments
Communicate risks, trade-offs, and progress clearly.
Cross-Functional & Partner Coordination:
Coordinate delivery across Professional Services, Engineering (Cloud, Data), and Product teams
Manage dependencies with external partners and CS Executives.
Ensure clean handoffs between Sales, PS, and Solution/Delivery.
Hardware & Physical Environment Management:
Oversee deployment of our Pixels and Gateways in customer-specific environments
Manage risks related to RF conditions, layouts, materials, and operational constraints
Ensure physical deployment supports defined custom events
Governance, Change & Financial Control
Manage SOW-based engagements with evolving scope
Lead change management and scope control
Track delivery metrics including margin, utilization, and customer satisfaction
SUCCESS METRICS
Successful delivery of custom event-driven engagements.
Customer satisfaction
On-time delivery with controlled scope evolution
Effective handoff to Solutions/Delivery.