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We are seeking an experienced People Planning Solution Architect‎ to join our Customer Success Solutions Architect team. In this pivotal role, youll develop a deep expertise in ourWorkforce Planning (WFP) module- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a People Planning Solution Architect‎, youll be a trusted advisor and strategic partner to both our clients and internal teams. Youll collaborate closely with Product, Customer Success, and R&D to ensure the WFP roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
Youll lead client conversations on WFP best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across, youll make workforce planning a true strategic lever for our clients success.
Job responsibilities
What will you do?
Technical Consultation: Act as a trusted advisor to clients, Implementation Managers, and CSMs, providing expert guidance on all core Workforce Planning features, especially Position Management, Job Catalog, event planning, position, budget data structure and permissions configuration. Youll advise on best practices for setting up and scaling the WFP module, support clients in optimizing their workforce data for planning and analytics, and help ensure that permissions and workflows are configured to maximize engagement, data quality, and adoption.

we are looking for an experienced Technical Support Engineer to join our Customer Success team.
In this role, you will be the front line of our companys customer experience, working directly with customers to troubleshoot complex technical issues, provide timely solutions, and ensure a seamless experience across our platform. You will collaborate closely with Product and R&D teams to resolve bugs, improve usability, and help shape the product roadmap. This role is ideal for someone who thrives on problem-solving, enjoys working directly with customers, and wants to make a tangible impact in a fast-paced SaaS startup environment.
About us
The company Threat Exposure Management Platform is the first and only consolidated platform that integrates with your security tools to reveal, remediate, and mitigate the risk of exposures across your entire infrastructure. Backed by Sequoia Capital and Cyberstarts, our company uses an agentless approach to reveal what is truly exploitable, while reducing manual prioritization and remediation through automated response workflows.
WHAT YOU WILL DO
Customer Support & Case Management
Manage incoming support tickets and technical inquiries through the ticketing system, ensuring timely responses and resolutions that meet or exceed defined SLAs.
Investigate and troubleshoot customer issues across the platform, integrations, APIs, and data pipelines.
Provide clear and consistent communication to customers throughout the lifecycle of a case.
Customer Advocacy
Serve as the voice of the customer internally by identifying patterns, recurring issues, and improvement opportunities.
Escalate complex technical issues and collaborate with R&D and Product teams to resolve bugs and address feature gaps.
Cross-Functional Collaboration
Work closely with Product, Engineering, and Customer Success teams to ensure customer feedback and issues are prioritized appropriately.
Assist in validating fixes and communicating updates back to customers.
Documentation & Self-Service
Create and maintain high-quality documentation, including troubleshooting guides, FAQs, and knowledge base articles.
Help build self-service resources that empower customers and reduce ticket volume.
Contribute to internal knowledge sharing and support team best practices.
Process & Support Operations
Track and report key support metrics, including response time, resolution time, and customer satisfaction.
Identify workflow bottlenecks and propose improvements to support processes and tooling.

our company is the central engine of the global ai revolution, providing the essential high-performance computing infrastructure that powers nearly every major ai and generative ai model today.
we are rapidly growing into various verticals as stated above and looking to grow our team with a Developer relations leader. this role is a key member of the company team that would manage our technical engagements in leading industries such as general ai/ml applications development, consumer internet, ai on Embedded systems and others; and to evangelize our portfolio of technologies and accelerate its adoption among developers. have strong technical competence and the ability to be a leader who can function effectively and independently in a matrixed environment to groom and guide developers.
what you will be doing:
your main responsibility will be developing a technical strategy to assure gpu and our platforms' adoption for the selected industries focusing on priorities. you will need to establish relationships and influence the technical leaders and technical communities, specifically developers, startups and isvs within these industries. you will evangelize and develop our leadership position in this market by accelerating the availability of gpu-accelerated ai and data science applications in the specified market by helping developers understand the value of our hardware products and sdks in addressing critical development opportunities. lead participation in targeted customer and industry Developer events and activities. chair technical activities spanning product divisions and sales geographies, particularly with solution architects, software developers and engineering resources, Developer marketing contribute towards our local ecosystem strategy and development of our value messaging for your customers. be the key advisor to how we are differentiated. you will become a company technology mentor and focal point for the software Developer community.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.

As a Senior/ Principal/ Senior Principal Software Engineer at Cortex Cloud, you will serve as a primary technical architect and visionary for our core communication infrastructure. This role is focused on the critical server-side backbone that facilitates high-scale bidirectional communication between our cloud services and client-side applications.
You will be responsible for the architectural integrity of systems that receive massive data inflows from the field and reliably broadcast intelligence back to millions of endpoints. This is a high-impact leadership role requiring a blend of deep technical mastery in distributed systems and the ability to influence technical strategy across the organization.
Key Responsibilities
Architectural Strategy & Vision: Define and drive the multi-year technical roadmap for our server-side communication infrastructure, ensuring the platform remains resilient and performant under extreme load.
High-Scale Communication Infrastructure: Lead the design and implementation of backend systems optimized for receiving high-scale data from client-side apps and distributing data back to a vast ecosystem of endpoints.
Technical Leadership & Influence: Act as a force multiplier by providing technical guidance to multiple engineering teams, aligning them on shared protocols, architectural standards, and communication patterns.
Drive Engineering Excellence: Champion a culture of high engineering rigor, focusing on deep observability, low-latency data distribution, and runtime stability for mission-critical production environments.
Cross-Functional Collaboration: Partner with Product Management, Infrastructure, and Client-Side Engineering teams to evaluate technical trade-offs, mitigate risks, and ensure seamless end-to-end data flow.
Innovation & Prototyping: Spearhead the evaluation of emerging technologies and lead "proof of concept" initiatives for next-generation transport layers and messaging paradigms.
Technical Mentorship: Invest in the growth of Senior and Staff engineers through deep-dive design reviews, code audits, and hands-on pair programming on the most critical paths.
Strategic Customer Engagement: Support the business by leading technical deep dives with strategic customers, translating complex architectural concepts into actionable confidence for our partners.

we are looking for a Technical Support Engineer, Tier 3.
As a Technical Support Engineer on our Tier 3 team, you'll work with some of the most advanced companies leveraging cutting-edge AI-driven systems to enhance business performance. Your role involves deep technical investigation, resolution of complex issues escalated by the Support team, and acting as the main technical liaison with R&D. You'll play a critical role in identifying recurring issues and driving continuous improvement initiatives in collaboration with R&D and Product Management through leveraging customer feedback and data across the Support team.
RESPONSIBILITIES:
Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration
Collaborate with R&D and Product Management to provide solutions, workarounds, and implement product features or support tools to ultimately reduce the need for customers to submit tickets
Partner with Tier 2 Support and Customer Success teams to prioritize escalations, communicate updates, and drive end-to-end resolution processes
Educate and upskill Tier 2 teams by sharing insights, documenting learnings, and delivering training to bridge knowledge gaps and improve first-line resolution rates
Identify gaps and advocate for or create troubleshooting tooling as needed to better equip Support team members in identifying root causes faster and delivering more holistic resolutions as early as possible

We are looking for an experienced and customer-focused Tier 3 Support Engineer with Professional Services Expertise to serve as a key technical resource.
Job Id: 23973
This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

This is a Senior Software Development Engineer in Test (SDET) position on our Falcon Data Protection product development team, focusing on the integration between our endpoint sensor and browser extension technology. You will own the end-to-end quality process for how the sensor and browser extension work together to deliver data protection - from hands-on exploratory testing and test strategy design through to building robust automation. As a key contributor to the team, you will drive validation for new capabilities, ensuring data protection works as expected across the full stack. Working closely with sensor, cloud, and extension development teams, you'll coordinate testing efforts, participate in technical design discussions, and lead code reviews. We're seeking a senior engineer who works independently, thrives on technical challenges, takes full ownership of quality for their domain, and contributes to a culture where quality is paramount.

Location: Hybrid - Tel Aviv, Israel

Success in this role means:

Owning the entire quality process for sensor and browser extension integration - from test strategy through hands-on testing to automation

Driving validation of new capabilities end-to-end, including test design, hands-on testing, automation, environment setup, and coordination across teams

Identifying what can and should be automated, and building that automation incrementally

Reviewing developer test code and SDET test code to raise the quality bar across the team

Collaborating both within and across teams as part of SDLC ceremonies and major initiatives

Building elegant, robust, and reliable solutions for complex technical problems

What You'll Do:

Own the quality process for sensor-browser extension integration - design and implement comprehensive test strategies, configure environments (VMs, CI/CD pipelines) and coordinate with developers and QA

Perform hands-on exploratory and manual testing of new features, then identify automation opportunities and build integration and E2E test automation

Build and maintain integration and end-to-end tests using Python, ensuring data protection features works correctly across sensor and browser extension on both Windows and macOS platforms

Review developer-written tests and SDET test code with an eye towards improving reliability, security, and maintainability

Debug cross-platform issues found through testing or customer-reported cases to identify root cause and enhance test coverage

Reproduce and validate fixes for customer-reported issues

Manage test infrastructure including CI/CD pipelines in Jenkins, ensuring fast and reliable feedback loops

Participate in SDLC ceremonies as part of major initiatives, collaborating with sensor, cloud, and extension teams

Collaborate with product and release management to control risk, improve quality, and streamline release cycles

Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
What You'll Do:
Customer Support & Troubleshooting:
Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:
Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:
Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:
Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

As a Support Enablement and Escalations Engineer on the Cortex Platform team, you will be at the crossroads of Support and Engineering, driving decisions as a thought leader within Global Customer Services. You will work with new products early in their lifecycle, provide training, resolve complex customer issues, and improve product supportability for our industry-leading Cortex products. This role requires excellent cross-functional collaboration with developers, product management, and customers. We seek top-tier candidates from support or engineering backgrounds for our small, impactful global team.
Your Impact
Enable TAC teams by assisting with ad hoc Q&A and providing structured training throughout the year.
Own critical technical issues by identifying widespread problems, creating guidelines, and communicating updates to relevant teams.
Impact new product development by defining supportability and usability requirements during design and post-release enhancement phases.
Develop and deliver technical training materials for TAC, such as white papers and presentations, on new products.
Develop internal tools for the TAC team to improve visibility and streamline troubleshooting processes.
Analyze support cases, trends, and escalations to identify and address knowledge gaps, supportability issues, and tooling needs.
Proactively identify and execute on unplanned projects that improve customer experience, reduce costs, or bolster security.