דרושים » אינטרנט ודיגיטל » Digital Adoption Solutions Engineer - R&D

Were looking for a Digital Adoption Solutions Engineer to help bring our products to life by focusing on delivering high-quality technical implementations according to pre-defined business objectives and designing user experiences.
What will you actually be doing?
Collaborate on a daily basis with our SAP LOBS to understand their business needs and provide solutions to their problems.
Build DAP solutions addressing Operational requirements as well as the talk track around KPIs and Value Realisation.
You will take a business process and provide both a solution and suggestions for further improvements.
Collaborate with our Product and R&D teams to provide feedback on existing features, testing and providing feedback on new ones as well as maintain both our Prod and Test environments to always be customer ready.
Deliver DAP focused case studies, references, and showcase customer relationships to show the value of solutions externally.
Continuously identify opportunities for improvement to refine our solutions and generate meaningful practices with attention to measurements and detail.
Maintain/Support existing business solutions and processes through environment changes or process changes.
Adapt in an ever-changing environment to generate a meaningful impact across multiple business units.

The Senior Professional Services Consultant is an important role as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Sr Professional Services Consultant will report to the Director of Professional Services EMEA.
What You'll Own
Our Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend our solutions that align with their goals and improve user experiences.
Project Management: Lead end-to-end our projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
Data Analysis: Monitor and analyze our usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase our effectiveness and user engagement.
Knowledge Transfer: Conduct training sessions for customers on our best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
Troubleshooting: Identify and resolve any issues related to our implementation, ensuring smooth functionality across different platforms and devices.
Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
** Please note: The work week for this position is Monday - Friday (Sunday is a day off).

We are looking for a fast learning, motivated individual to join our Product Experience team in R&D. If youre passionate about technology and problem solving, but are also a great communicator, wed love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.
What will you actually be doing?
Analyzing and researching customer use cases and processes in web applications.
Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
Implementing solutions that will scale to millions of users.
Advancing the world one step closer to Artificial General Intelligence.
Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
Creating internal documentation and resources to share knowledge within the organization.
Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

We are looking for developers with experience using state of the art engineering, development and DevOps methodologies.
In this fast pace and expanding organization, we foster an environment of continuous innovation and working in agile teams.
You will play a major role and you will collaborate with other teams to create scalable solutions in a public cloud environment.