Provide customer care support for the EMEA region, including full processes of pre-sales, after-sales and service.
Handle orders, refunds, and supply of service and sales items, while managing service tasks such as invoices, quotes, email support, phone support, and maintenance sales.
Establish and coordinate strong relationships with operational teams in Israel and local distributors.
Serve as the focal point for all customer care sales coordination, ensuring excellent customer experience.
Collaborate closely with finance, logistics, and other teams as required.
Deliver accurate reports to the company senior management team at HQ.
Manage all data processing on SAP, Servicemax, and Salesforce (ERP & CRM).
Administer service contracts, including booking and billing.
Requirements: Fluency in English is a must. Any additional European language - a substantial advantage.
At least 2 years of proven experience in Customer care/ Customer support.
Proficiency in Microsoft Office 365.
Strong communication and organizational skills.
Ability to work under pressure and prioritize tasks assertively.
Bachelor's degree (advantageous).
Familiarity with SAP and Salesforce (advantageous).
This position is open to all candidates.