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We are seeking a highly skilled and experienced individual to lead our efforts in mitigating financial loss from payment fraud across Meta. This individual will manage a team of Product Managers in Israel and the US and collaborate with global leads from Financial Risk Management, Customer Integrity & Support and product teams, to ensure Meta is safeguarding its financial integrity by addressing leakage from bad actors, lost good revenue, and friction caused by efforts to manage the fraud which includes compromise and abusive payments.
Leveraging Machine Learning for Risk Management: Building financial trust and mitigating loss are crucial for driving growth within Meta's financial ecosystem. We're extensively leveraging Machine Learning (ML) to drive revenue growth by minimizing financial losses, including leakage (lost revenue due to fraud), good revenue loss (lost revenue due to reduced spending by benign users impacted by bad actors), friction (negative experiences for benign users due to false positives), and fines, while reducing compliance risks and establishing Meta as a trusted payment ecosystem.
Director of Product Management, Payments Fraud Management Responsibilities
Strategic Leadership: Lead the Payments Fraud Management team, collaborating cross-Meta to develop and execute strategies that mitigate financial loss from payment fraud. Partner with Cross Functional partners in development of the North Star of lost revenue from payment fraud, and the strategy to get there.
Drive complex strategic initiatives that impact 100+ members across multiple teams, fostering a collaborative environment to drive efficiency, alignment, and execution across the organization.
Roadmap Development: Guide teams in developing team-level roadmaps that align with the overall long-term strategy.
Cohesively present to VPs across Integrity and Monetization on behalf of the organization (in partnership with Integrity organization)
Machine Learning Architecture: Develop and implement machine learning (ML) solutions to drive revenue growth by minimizing financial losses
Collaboration and Alignment: Work closely with Integrity, Support and Monetization leadership to ensure alignment on objectives, reporting frameworks for financial loss from payments fraud, and providing regular updates on progress and challenges
Strategic thinker with a track record of developing and implementing successful short-term and long-term fraud mitigation strategies
Experience managing a team of Product Managers.

We are looking for a strategic, relationship-driven Dispute Management Expert to lead our Recovery Optimization team and build valuable partnerships with Payment Service Providers (PSPs) and card networks. This unique hybrid role combines deep chargeback domain knowledge, business development capabilities, and team leadership. As a key member of our Product Analytics team, you will drive cross-segment recovery rate improvements by leveraging external industry knowledge, establishing strategic relationships with PSPs and issuers, and leading a team of domain experts and analysts. You will serve as our company's domain authority and external industry liaison, translating insights from payment networks and PSPs into actionable product improvements that directly impact our merchants' success. This role requires someone who can navigate both the technical complexities of chargeback management and the relationship-building aspects of B2B partnerships.
Responsibilities:
* Lead cross-segment recovery rate improvement initiatives using external industry knowledge and strategic insights from PSPs and card networks
* Establish and nurture strategic relationships with key stakeholders at Payment Service Providers, card networks, and issuers through regular meetings, industry engagement, and partnership development
* Gather critical intelligence on PSP-specific evidence requirements, submission formats, and opportunities to improve timelines, reduce fees, and optimize dispute handling processes
* Maintain expert-level understanding of card network regulations (Visa, Mastercard, Amex, Discover) and ensure company compliance with ongoing updates
* Create new dispute response content and optimize existing frameworks based on industry requirements, PSP feedback, and regulatory changes
* Define and execute strategy for enabling new business opportunities across industries, territories, and payment methods
* Manage a team of 2-3 specialists -setting priorities, allocating resources, and ensuring alignment with company OKRs
* Partner with Product Management to translate industry insights into product features and requirements
* Present findings, recommendations, and industry updates to executive leadership and cross-functional stakeholders

* Support Sales and Marketing with domain expertise for competitive positioning and enablement