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we are looking for a IT Support Specialist.
About The Position:
Provide first and second-level technical support for employees
Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
Administer user accounts, passwords, security policies, and backup systems
Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
Serve as the primary technical contact for shore-based office users
Maintain accurate IT asset inventory and ensure up-to-date documentation

We are seeking a highly skilled Global IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide.
What you will be doing {responsibilities and duties}:
IT Operations & Infrastructure
Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems.
Ensure system availability, performance, and scalability to support business growth.
Guarantee compliance with corporate IT policies and medical device industry regulations.
Cybersecurity
Lead the companys cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data.
Conduct regular risk assessments, vulnerability scans, and penetration testing.
Oversee incident response, disaster recovery, and business continuity planning.
Cloud & Service Management
Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability.
Implement service-oriented IT processes (ITIL framework) to imprve reliability and efficiency.
Oversee vendor and service provider relationships.
Helpdesk & Organizational Service Framework
Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality.
Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs).
Drive continuous improvement in IT support processes, knowledge base, and self-service tools.
Innovation & Technology Enablement
Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience.
Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services.
Act as a technology champion, driving innovation across the organization.
Project Management
Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution.
Collaborate with business leaders to align IT initiatives with corporate strategy.
Drive digital transformation projects to enhance collaboration, security, and productivity.
Leadership & Team Management
Supervise and mentor IT team members, including infrastructure and helpdesk staff.
Foster a culture of accountability, continuous improvement, and knowledge sharing.
Build strong relationships with global IT counterparts and local business leaders.
Working according to Insightec Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules