We're looking for a Business Operations Senior Lead, to drive profitability and growth across our Car insurance line while leading strategic initiatives that move forward.
You'll work as a "mini-COO" for our Car Company, tackling the biggest business challenges while collaborating on cross-functional projects that take ideas from 0 to 1. This role sits at the intersection of strategy, operations, and execution - where data meets decision-making and where your leadership directly impacts our mission to transform insurance.
We believe three things matter for every role : drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'll:
Drive profitability and growth strategies for our Car insurance business as a strategic business partner
Lead cross-functional initiatives that span Product, Insurance, Finance, and Customer Operations teams
Take strategic projects from concept to execution, working across multiple stakeholder group
Analyze complex business challenges and translate insights into actionable recommendations
Influence decision-making at the leadership level while building alignment across diverse teams
Navigate rapidly changing priorities and guide teams through strategic pivots
Partner with Product, Actuarial, Finance, and Revenue teams to optimize business performance

This role sits at the centre of execution. Youll support our client executive team, solution architects, support engineers, deployment squad, and training leads - ensuring every post-sale interaction is coordinated, tracked, and elevated to our companys standard of excellence. You will also build systems to monitor collections, renewal timelines, and customer financials.
our companys customer relationships are strategic - we work with national agencies and critical infrastructure operators. Your job is to make sure every delivery is executed with clarity, speed, and rigor.
The Responsibilities
Cross-team operational coordination
Act as the operational right hand to our companys client executives, helping align customer priorities with internal execution.
Drive task and milestone tracking across solution architects, support, deployment, and training - ensuring no handoff is missed.
Build and maintain internal tools and views to visualize the customer journey across multiple workstreams.
Financial and renewal operations
Maintain clear visibility on customer revenue, invoicing, and collections in coordination with finance.
Track contract end-dates, renewal risk, and revenue exposure - building dashboards and alerts for leadership.
Prepare supporting material and ops-readiness for renewal conversations, including usage stats, delivery KPIs, and unmet needs.
Delivery health & issue management
Build and own reporting systems for implementation status, customer activity levels, issue escalations, and open action items.
Coordinate internal response during high-priority escalations: track resolution steps, timelines, and accountability.
Ensure structured follow-ups from deployments: validate remediation adoption, training completion, and customer engagement.
Systematization & documentation
Maintain shared visibility into execution: build dashboards, write playbooks, and track decisions that impact customer success.
Help drive internal alignment on priorities, especially where product, delivery, and customer success intersect.
Own the operational checklist for new deployments and expansions.

Required Client Solution Manager, Tech & Commerce, 12 Month Contract
The Client Solutions Manager partners with our most strategic clients to make sure they are successful with us. This is an opportunity to build and manage key relationships, serve as a consultative product expert and a trusted adviser in marketing, leading strategy, media planning, creative, tech integration, and measurement for our top clients across various verticals mainly Fashion. The Client Solutions Manager is a strategic solution-driver with a focus on developing ROI-positive marketing strategies, driving growth by constantly improving performance for advertisers and implementing measurement & attribution solutions.
This role is responsible for optimizing complex opportunities and using data and analytics to build consultative and technical solutions for our customers, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. Success in this position requires consultative sales and analytical skills, a focus on client service and commercial acumen, and the drive to thrive in a dynamic, team-focused environment. You should have passion for our advertising solutions and the overall marketing/tech ecosystem.
Client Solution Manager, Tech & Commerce, 12 Month Contract Responsibilities
Track record of excelling in Client Solution Manager role and driving impact on solution adoption, revenue, and operational rigor
Identify, create, and implement marketing solutions grounded on achieving measurable business results for our clients
Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
Work with businesses to understand their objectives and develop the strategy in partnership with the Client Partner and cross-functional teams, which will constitute building on insights, crafting marketing strategies and media plans, creative guidance and measurement recommendations
Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
Project Management - Work and collaborate with a group of internal cross-functional teams, managing complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (for example daily client facing data/insights reporting, understanding performance across multiple accounts across multiple country used by clients)
Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, MarTech, etc.)
Manage internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)
Manage planning, execution, ongoing reporting and optimisation of campaigns (Observe budget spend, manage internal analytics and dashboards, provide optimisation and real time recommendations).

We are an ever-evolving company, driven by our passion for video.

Weve grown from a small start-up to a thriving business, and have been a part of the biggest global ad agency for ten years.

Our main priority is maintaining our fun and determined environment and keeping our employees engaged in their work.

About the Position
The Publisher Success Manager will be an integral part of the Publisher Success team and will work closely with some of the company's key clients and partners.

In this role, you will be responsible for providing top-tier service to publishers, ensuring retention, and driving growth in their monetization performance. You will assist team members and managers in delivering data-driven insights and operational excellence while collaborating with cross-functional teams to optimize results.

This is an exciting opportunity to join a leading tech company, work with major digital publishers, and grow within a fast-paced, data-driven environment.

Main Responsibilities:
Manage and nurture relationships with publishers, ensuring long-term partnerships and client satisfaction.
Provide ongoing support to our company publisher accounts, ensuring smooth daily operations and a high level of service.
Monitor and analyze reports to track performance, identify trends, and provide actionable insights to the team and management.
Assist in managing publisher-related tasks and operations, ensuring efficiency and accuracy in execution.
Facilitate cross-team collaboration, coordinating between departments such as Tech, Product, and Sales to optimize publisher success.
Develop a strong understanding of the adtech industry, with a focus on ad revenue generation publisher monetization and digital advertising strategies.

We are hiring a Senior Commercial Lead to own and scale two critical revenue engines: Business Development Representatives (BDRs) and Customer Delivery Managers (CDMs). You will think end-to-end about revenue - from pipeline creation, through deal support, to onboarding, retention, and expansion - operating inside a high-risk, highly regulated payments environment where execution and control matter equally.
What Youll Own:
Commercial Performance, End-to-End:
Own outcomes across pre-sale and post-sale execution
Translate revenue strategy into measurable KPIs, operating cadence, and accountability
Drive predictable pipeline, clean handoffs, and retained revenue
Two Distinct Revenue Functions:
BDRs:
Pipeline generation quality and consistency
Inbound and outbound effectiveness
Lead qualification standards and conversion readiness
CDMs:
Merchant onboarding velocity and quality
Delivery execution discipline
Retention, expansion readiness, and revenue protection
Operate with Data as the Default:
Own funnel and lifecycle metrics: pipeline quality, conversion rates, onboarding SLAs, retention, revenue leakage
Identify friction points early and fix them
Be hands-on in dashboards and analysis - not dependent on summaries
Scale Without Losing Control:
Strengthen commercial processes in a complex payments environment
Balance growth ambition with risk, compliance, and delivery realities
Create clarity in selling-to-delivery handoffs
Coach ICs, set performance standards, and build an operating rhythm that scales.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the company platform.
Responsibilities
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant company capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing our company within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

As a Customer Success Manager (CSM) , you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the Bea platform.

This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.


Key Responsibilities


Ensure customers achieve maximum value and success with Beamups platform.
Deeply understand each customers organizational structure, business goals, and operational outcomes.
Develop and manage customer success plans with clear goals, KPIs, and timelines.
Track and report customer progress both internally and to stakeholders.
Build and maintain strong relationships with key decision-makers and senior executives.
Drive ROI through improved operational efficiency, risk mitigation, and accurate reporting.
Deliver Executive Business Reviews (EBRs) and tailored product demonstrations.
Identify and nurture growth opportunities, partnering closely with Sales and Sales Engineering.
Provide frontline support to customers (20% of role), ensuring swift and effective issue resolution.

We are looking for an Enterprise Customer Success Manager to join our team. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer - driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion
* Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
* Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
* Identify and execute expansion opportunities end-to-end to achieve account growth targets
* Define and drive retention strategies through structured account plans to meet retention goals
* Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
* Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
* Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
* Deliver client training and enablement sessions to drive value realization
* Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

Own the renewal and expansion motion for a defined book of business, ensuring strong retention and growth outcomes
Serve as the commercial leader for your portfolio, partnering closely with Customer Success to drive adoption, value realization, and long-term customer health
Lead all renewal cycles end-to-end, including: Renewal strategy and timeline, Stakeholder mapping and multi-threading, Commercial negotiation and execution and Procurement and legal coordination.
Identify and drive expansion opportunities across product modules, additional teams, geographies, or use cases
Build and maintain accurate account plans: Document customer goals, success criteria, risks, and renewal paths; Track next steps, owners, and buying process in Salesforce
Maintain a proactive customer engagement cadence
Partner with internal teams (Customer Success, Sales Product, and Leadership) to ensure a seamless customer experience
Forecast renewals and expansion revenue accurately each quarter against plan/budget
Contribute to win/loss and churn analyses and communicate insights to leadership and cross-functional stakeholders
Be the voice of the customer by bringing insights and product ideas back to the team
Support customer advocacy efforts such as case studies, referrals, event participation, and peer networking

we are seeking a highly technical and business savvy Customer Success Manager (CSM) to drive customer adoption, ensure value realization, and lead renewal and upsell conversations for our AI Security platform. This role requires a unique blend of deep technical understanding-across AI/ML, security architecture, and integrations-with strong commercial acumen negotiating renewals and identifying expansion opportunities.
You will partner with security, IT, and compliance teams as they deploy AI safely, while also collaborating with procurement, finance, and executive stakeholders to secure long-term business growth.
Key Responsibilities
Own and manage a portfolio of enterprise customers, ensuring strong adoption, measurable outcomes, and long-term retention.
Build customer success plans, define and track KPIs, and guide customers in implementing AI security best practices (model risk monitoring, prompt security, governance workflows, etc.).
Lead regular business reviews (QBRs/EBRs) with both technical and executive audiences.
Proactively monitor customer health, identify risks, and implement mitigation strategies.
Technical Leadership
Serve as a technical advisor on AI security architecture, including integrations with CASB, DLP, SIEM, SASE, model gateways, and LLM application workflows.
Support customer onboarding and deployment by providing hands-on guidance, troubleshooting, and adoption enablement.
Translate complex technical requirements into actionable tasks for customers and internal teams.
Stay informed on emerging AI threats, red-teaming techniques, safe-use patterns, model evaluation frameworks, and industry regulations (NIST AI RMF, ISO, OWASP AI Security, etc.).
Commercial Ownership
Own the full renewal lifecycle-forecasting, preparing commercial proposals, negotiating pricing/terms, and closing renewals.
Identify expansion opportunities across products, modules, consumption tiers, or additional use cases.
Partner with Sales to execute upsell strategies based on customer maturity, increased usage, or new AI risk requirements.
Deliver compelling value narratives that resonate with technical and business stakeholders.
Cross-Functional Collaboration
Provide customer feedback to Product and Engineering to influence roadmap priorities.
Work closely with Professional Services to ensure smooth implementation and timely delivery.
Collaborate with Marketing on reference stories, AI security enablement materials, and customer advocacy initiatives.
Customer Education & Advisory
Deliver workshops, onboarding sessions, and executive briefings on AI threat models, safe LLM adoption, and governance frameworks.
Build strong relationships with security architects, AI/ML leads, data protection officers, and procurement teams.