דרושים » שירות לקוחות » Renewals Territory Account Manager - French Speaker

The Account Manager is a relationship-driven, commercially-minded professional responsible for maximizing customer lifetime value through proactive renewal management and account expansion. Youll lead a structured account management process across all segments, fostering long-term partnerships, ensuring on-time renewals, and uncovering upsell and cross-sell opportunities. This role requires a strategic thinker with a passion for customer outcomes, strong process rigor, and the ability to collaborate cross-functionally to drive retention, growth, and advocacy

Responsibilities:
Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments.
Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions.
Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution.
Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed.
Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans.
Track and optimize KPIs like retention rate, renewal velocity, and time-to-close.
Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff.
Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback.
Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience.

The Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient our companys Unit 42 Managed Services adoption. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction, value, retention, and expansion of the Unit 42s security footprint.
Key Responsibilities
Ensure customers are maximizing their return on investment by owning the customers on-boarding, adoption, satisfaction and advocacy across a portfolio of customers
Provide high touch/white glove customer outreach immediately post close to shepherd customers through the on-boarding process
Drive adoption- ensure customer applies the offering in a timely manner
Ensure customer is measurably satisfied with the service they are receiving, informing customers of refresh needs and options
Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive the managed services adoption to ensure they are leveraging the solution to achieve full business value
Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over time
Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers
Serve as a customer advocate in influencing product roadmap and improvements
Manage performance metrics CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.

We are looking for a highly driven and customer-focused Account Manager to join our Sales team. In this role, you will be responsible for managing relationships with existing customers, driving renewals, and identifying opportunities for expansion and upsell. You will serve as the primary point of contact for key accounts, ensuring they maximize the value of our solutions.

Responsibilities
What Youll Be Doing

Own and manage relationships with existing customers, ensuring high satisfaction and engagement.
Drive contract renewals and proactively manage the subscription lifecycle to maximize retention.
Identify upsell and expansion opportunities, collaborating with internal teams to drive additional value for customers.
Partner with Customer Success and Technical teams to ensure smooth onboarding, adoption, and continued success.
Maintain a deep understanding of the company offerings to effectively communicate value propositions and align solutions to customer needs.

Required Enterprise Customer Success Manager
About Us
We help modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, weve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Fiverr, Go Cardless and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
What will you do?
Own a portfolio of 2535 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position us as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

Required Account Manager IL
As an Account Manager at HiBob, youll play a pivotal role in expanding our footprint within client organisations by strategically positioning the value of our suite of products. Youll collaborate with Customer Success Managers and Renewal Managers to ensure a seamless client experience, with a primary focus of unlocking revenue potential and driving client success through consultative selling.
Revenue Growth: Identify upsell opportunities, delivering new ARR within existing accounts.
Strategic Sales Execution: Leverage the MEDDPICC framework to manage complex sales cycles and close deals effectively.
Relationship Management: Build strong, consultative relationships with clients to deeply understand their goals and position our solutions as integral to their success.
Collaboration: Work closely with Customer Success, Renewal Managers and Sales Engineers to align on client needs and identify growth opportunities
Pipeline Management: Proactively build, manage, and forecast a robust pipeline of opportunities within assigned accounts.
Target Achievement: Consistently meet or exceed revenue targets and KPIs related to upsell.

We are looking for an Enterprise Account Executive, to be directly responsible for the growth of us in the EMEA region providing an exciting opportunity to drive and shape the future of DevOps processes within your allocated Enterprise account portfolio. You will be responsible for identifying opportunities to maximize our customers value from our products and services, maintaining strong customer relationships.

As an Enterprise Account Executive you will...
Manage sales pipeline across new business and upsell opportunities to Enterprise customers.
Responsible for the success and renewals process for the customer portfolio; analyze usage metrics to understand customers usage of our product (evaluate product adoption).
Contact customers throughout the life cycle to identify potential growth opportunities and maintain long-term account health and relationships.
Partner with Finance, Legal, Product, Technical teams in negotiating, structuring, and quoting renewal contracts for highest possible renewal rates
Use salesforce.com, JIRA, BI, and Advanced Microsoft Excel.
Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success.

We are looking for a highly experienced and self-driven Technical Account Manager to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management skills.

Youll serve as a trusted technical advisor, helping customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. Youll be joining a global team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Working days are Monday through Friday

Your Impact:

Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Collaborate with Sales, Product, and Engineering to influence roadmap priorities based on customer needs, use cases, and implementation patterns.
Troubleshoot complex customer issues across a broad tech stack, offering practical solutions and long-term improvements.
Develop custom code samples, technical documentation, and solution briefs tailored to customer workflows and integrations.
Create scalable processes and playbooks that improve customer onboarding, success, and retention outcomes.
Lead technical business reviews and strategic check-ins, communicating ROI, technical blockers, and success plans clearly and credibly.

Description
For many of us theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at our company, we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
our companys technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Customer Success Team
Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today
You will manage a mixed portfolio of Mid-Market and Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of our company. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. Youll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how our company fits into broader business goals will be key to your success. This will be the second CSM in the European region - so you will have a strategic impact on success of growth.

As a Customer Success Manager, youll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

We are looking for an energetic, highly motivated and driven individual, a team player with a can do attitude, having a
strong B2B relationship experience, preferably in the Renewable Energy business.

Customer Success Managers at Raycatch are Trusted partners to our customers, transforming technology into tangible
business value.
As a CS Manager at Raycatch, you will own your accounts through managing relationships with users and decision
makers, while being accountable for customer journeys and satisfaction. In this role, youll have the opportunity to work
closely with Product, Marketing, Sales and R&D teams. This is a high-impact, hands-on and strategic role.

What Your Daily Work Will Look Like?

Manage customer accounts on all levels: technical, business, support and product, and help them to succeed.
Understand the customers key needs and ensure they know how to use the Raycatchs solution in order to answer
such key needs.
Build and execute an account relationship framework with regularly schedule status calls, quarterly business
reviews, and account documentation.
Monitor the usage and engagement levels of the customers and work together with them to optimize and
demonstrate constant value.
Serve as the primary customer contact and advocate for day-to-day and escalated issues and requests.
Create improvements together with the Product team and also propose/help develop UI/UX improvements, namely
based on his/her customer experience.
Support the Account Manager on follow-ups on renewals as well as encourage upsells and cross-sells.
Handling new feature releases and introducing new features.
Provide Raycatch with the customers ongoing feedbacks be the voice of the customer internally.
Provide customer with training and workshops