דרושים » מחשבים ורשתות » Staff Professional Services Security Engineer - Focused Services (Prisma Cloud)

we are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our companys employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Key Responsibilities:
Provide first-line technical support to our companys employees across all global offices, ensuring fast, professional, and customer-oriented service.
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, and AWS services, as part of the companys internal IT ecosystem.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Participate in IT projects and initiatives with other teams, helping improve our internal systems and the overall employee experience.

Our Security Engineer
Job Description
Join our Internal Platform Engineering team! As a Security Engineer, you'll be at the forefront of developing and implementing security capabilities to support secure and efficient service delivery. You'll be responsible for ensuring that the tools, approaches, and infrastructure used meet the highest security standards. In your day-to-day, you will:
Drive the development of new security capabilities to support delivery and ensure that the tools and approaches used are effective
Support the efficient delivery of services by employing industry best practices for the automated build and deployment of security infrastructure and code
Support Cloud Technology deployments, lift and shift migrations and transformation of Cloud solutions that manage hybrid and on-premises infrastructure
Assist with the execution of architecture blueprints and brings security into a DevOps mindset and culture
Collaborate with Product teams to support the evaluation of planned changes, to minimize security risk
Provide advice on security to contribute to different projects and product development.

We are looking for an experienced and dedicated IT Field Services Team Lead who will join our group. In that job, you will manage a team of 3-4 Field Technicians while ensuring smooth operations of IT services across the company. The role includes overseeing IT inventory management, supporting meeting room technology, managing requests from senior leadership (VPs, C-Level), and coordinating technical support for events. The Team Lead will ensure the team delivers high-quality IT support, adheres to service levels, and meets the needs of the business efficiently.
Key Responsibilities
Team Management: Lead, mentor, and manage a small team of 3-4 Field Technicians. Provide day-to-day direction, set priorities, and ensure that team members are effectively addressing technical issues and requests.
IT Inventory Management: Oversee the companys IT equipment inventory, including computers, peripherals, networking devices, and other technology assets. Ensure that inventory levels are sufficient and equipment is properly tracked, maintained, and replaced as needed. Coordinate the ordering and distribution of new equipment, ensuring timely and accurate deployment.
Meeting Room & Executive Support: Manage the setup and maintenance of meeting room technology, including AV systems, video conferencing equipment, and wireless network configurations. Provide direct support for high-priority requests from executive leadership (VPs, C-level executives), ensuring their IT needs are met quickly and efficiently, especially for meetings and presentations.
Event Support: Coordinate technical support for company events, meetings, and conferences, including setting up AV equipment, video conferencing systems, and network connectivity. Ensure smooth operation of technology during events and provide real-time troubleshooting if needed.
Vendor Management: Liaise with vendors and service providers for hardware procurement, service agreements, and troubleshooting.
Training & Development: Provide ongoing training and professional development for the Field Services team, keeping them up-to-date on the latest technologies and IT practices. Encourage knowledge-sharing among team members to promote continuous learning and growth.

Are you a results-driven, exceptional communicator with a passion for transforming critical, high-stakes customer issues into positive outcomes and strategic insights? Do you thrive in a fast-paced environment, acting as the central nexus connecting R&D to the entire customer-facing organization? Are you the operational leader ready to design and embed the critical internal workflows that ensure engineering teams collaborate seamlessly and efficiently on high-priority escalations AND ongoing day-to-day operational tasks?
Join our R&D Operations Team as the R&D Senior Operations Manager. You will serve as the primary communication and prioritization hub for your designated region, owning the end-to-end management of the most complex and business-critical issuesfrom pre-sales Proof of Value (POV) support through post-sale deployment and ongoing crisis management. Your mission is to ensure R&D resources are optimally utilized, aligning their efforts with the highest-impact customer needs and strategic business opportunities, and to define the operational processes that make this alignment possible across various engineering groups. You will be the operational leader responsible for designing, implementing, and enforcing the standard workflows that govern how R&D teams collaborate on both day-to-day tasks and critical escalations. This role is instrumental in cultivating a customer-first culture within R&D, directly enhancing customer satisfaction, retention, and time-to-value.
Your Impact
Serve as the single-threaded owner for all critical R&D workstreams in your region, directly influencing customer service delivery quality and Domain Consultants (presale) enablement.
Manage the global Jira priority queue, applying a clear severity and business-impact framework to ensure engineering capacity is focused on the highest-value issues.
Translate customer-facing and business prioritiessuch as POVs, high-severity cases, and strategic asksinto well-scoped, actionable R&D tasks.
Define, implement, and continuously optimize cross-group workflows to improve execution quality, streamline handoffs, and drive operational efficiency across engineering teams.
Lead communication for executive escalations and major get well plans, articulating complex technical challenges through clear, timely, and professional updates.
Establish, track, and report SLAs and KPIs for critical issues to strengthen predictability, reduce TTR, and reinforce accountability across R&D and support stakeholders.

Were seeking an experienced Security Solutions Engineer to help us create new automations and scalable solutions for our customers. Your role will be both strategic and tactical, as youll be working directly with customers to understand their requirements, design solutions, and implement security controls. Join us on our mission to help every security team achieve operational excellence.
Your responsibilities
Design and implement security solutions to automate the real-world customer pains.
Provide expert advice and recommendations for our security solutions that can achieve customer objectives.
Collaborate with the Sales team to establish a reputation for technical excellence and trustworthiness with potential customers.
Work jointly with other Solutions Engineers & Architects to support the Sales team with technical content and call support.
Establish and maintain a knowledge hub or repository of security best practices, resources, and insights.
Collaborate with the marketing team to generate demos, case studies, blogs, and videos.

We are looking for a Global Support Manager.
Key Responsibilities:
Strategic Leadership:
Refine and implement a comprehensive customer support strategy aligned with company goals and customer needs.
Refine and report on key performance indicators (KPIs) and service level agreements (SLAs) for the support organization.
Analyze support metrics and customer feedback to identify trends, areas for improvement, and opportunities for proactive support.
Collaborate with Customer Success, Product, Engineering, and Sales teams to ensure seamless customer journeys and effective issue resolution.
Stay abreast of industry best practices in customer support and application security trends.
Team Management & Development:
Recruit, train, and mentor a team of highly skilled and customer-focused support professionals.
Foster a culture of continuous learning, professional development, and customer advocacy within the support team.
Conduct regular performance reviews and provide constructive feedback to team members.
Ensure adequate staffing levels and efficient resource allocation to meet customer demand.
Technical Excellence:
Develop and maintain in-depth knowledge to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices
Serve as a technical escalation point within the Global Support Team
Operational Excellence:
Optimize support processes, workflows, and tools to improve efficiency, effectiveness, and customer satisfaction.
Oversee the management of our knowledge base, FAQs, and self-service resources to empower customers.
Implement and manage support technologies (e.g., ticketing systems, remote support tools).
Handle escalated customer issues and ensure timely and satisfactory resolution.
Develop and maintain documentation for support procedures and policies.
Customer Experience:
Champion a customer-centric approach throughout the organization.
Act as a voice of the customer within the company, advocating for product improvements and enhancements based on support insights.
Proactively identify opportunities to enhance the customer experience and build strong customer relationships.

we are looking for a Security Engineer with experience in threat modeling, TTP identification, and detection engineering. Youll work alongside Software Engineers and Offensive Security Engineers to identify critical assets, assess the top risks, and evaluate potential attacks against our company systems. You will be working across engineering teams to develop detection and response automation leveraging both industry-standard and custom detection and response platforms. Youll generate detection ideas utilizing some of the worlds largest data sets and build on top of hyper-scale data pipelines.
Security Engineer - Surface Coverage, Detection Engineering Responsibilities
Lead cross-functional projects to improve our capabilities to effectively detect and respond to security incidents
Review security architecture of large-scale custom and commercial systems and independently propose logging, detection and prevention controls
Perform TTP-based Threat Modeling for a wide variety of assets including endpoints, mobile, servers, internal services, public & private cloud environments and networking equipment
Perform analysis against logs from a variety of sources (e.g., individual host logs, network traffic logs) to identify potential threats and detection ideas
Build response workflows and actions that auto-resolve false positives and provide context scaling our ability to investigate
Support security incident response in a cross-functional environment and drive incident resolution
Design and implement attack testing automation to validate detection coverage
Build logging pipelines using our custom datasets and infrastructure.

Were hiring a TAM Team Leader to lead and mentor our global TAM team of customer ambassadors within technical groupsanchoring the teams authority, sharpening customer‑advocacy standards, and ensuring clear, measurable technical outcomes for strategic accounts.

This role blends people leadership with hands-on technical expertise.



Key Responsibilities

Leadership & People Management

Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture.
Define and track team KPIs, ensuring consistent value and operational excellence delivery.
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices.


Proactive Service Oversight

Provide high‑touch support services and ensure best‑practice support standards.
Review overall customer operational health, guiding TAMs on risk mitigation and optimization.


Upgrade & Release Management

Oversee coordination of updates and enhancements across the TAM team.
Enable TAMs to support their customers during their own release cycles.
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers.
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments.


Escalation & Incident Management

Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams.
Lead complex postmortems with TAMs, deliver root-cause analyses, and ensure continuous improvement in escalation handling.


Strategic Technical Success

Partner with senior customers in periodic executive technical reviews (monthly/quarterly).
Collaborate with Product Management to align customer needs with roadmap presentations and early product release rollouts.
Represent the Voice of the Customer in leadership forums, influencing service strategy and product direction.

Were looking for a highly skilled Cybersecurity Governance, Risk, and Compliance Engineer with strong technical and hands-on cybersecurity expertise. This role bridges the gap between compliance and technology ensuring that GRC frameworks are not just compliant on paper but effective in practice across infrastructure, SaaS, and cloud environments.
As the Cybersecurity GRC Engineer you will oversee the technical execution of GRC initiatives, collaborating with cross-functional teams (Security Engineering, IT, DevOps, Product) to drive resilience, risk reduction, and audit readiness across the organization.
Reporting line: GRC Director
What you will do:
Collaborate with R&D and DevOps teams to integrate security into development and deployment processes.
Perform technical risk assessments, vulnerability trend analysis, and threat modeling to ensure risk registers reflect the true security posture.
Lead security awareness and social-engineering simulations, correlating campaign results with real technical findings (phishing, MFA bypass, insider threat trends).
Initiate and coordinate offensive security activities including penetration testing, red teaming, and vulnerability assessments to proactively identify and mitigate risks.
Support incident response readiness by integrating lessons learned into policy, control design, and awareness materials.
Leverage AI to automate GRC reporting, surface risk insights, and maintain intelligent dashboards integrated with platforms like ServiceNow, Jira, and internal data sources.
Partner with Security Engineering and IT teams to ensure consistent endpoint hardening, patch management, and configuration compliance.
Coordinate DR exercises and tabletop simulations, track findings, and oversee remediation to strengthen resilience.
Prepare for and support internal and external audits, including SOC 2, ISO 27001, NYDFS, and customer due-diligence requests.

we are seeking a self-motivated, adaptable, and quick-learningApplication Help Desk Administratorto provide internal front-facing support for our company employees and internal business processes.
This role covers bothcomputer and mobile phone environments, supporting our company specificenterprise applications and related IT services. You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions to technical issues and requests.
Key Responsibilities
Providing technical, personalized service to our company employees.
Delivering global support for our company IT applications and internal business processes, working closely with development teams and business leads.
Handling tickets, providing in-person assistance, and delivering remote support to employees worldwide.
Supporting all user access management tasks as part of the full user life cycle (onboarding, changes, offboarding).
Administration and maintenance of access management.
Introducing policies, procedures, and technologies to proactively respond to trouble areas in service delivery.
Additional responsibilities based on business requirements.