דרושים » רכש ולוגיסטיקה » Financial Analyst

The global Customer Support Department is looking for a global ERP & CRM Senior SME (Subject Matter Expert) to support our implementation of an advanced ERP and CRM systems.
The global customer support department is based in Israel, and it is responsible for providing end-to-end business, technical, and operational solutions to all customers from the installation stage until the end of the product life cycle.
The role of Global CS ERP & CRM Senior SME is an integral part of the service organization, and you will report to the Global CS Business Director. In this role, you will be the customer support focal point for the ERP/CRM project, responsible for designing, training, and coordinating the different service field processes.
As part of your role, you will be required to ensure full alignment between Corp, Divisions, and Regions, and the project functions.
Responsibilities
What will you be doing:
Lead the field CRM assimilation of phase I of the system (and in a later stage, phase II), and co-work with the IT and the field teams to resolve open issues effectively.
Create reports, dashboards, metrics, and monitoring processes of data integrity and quality to support business, technical, and knowledge transfer needs.
Be responsible for defining phase II business requirements for efficient processes and interfaces, training, and coordination of implementing the service field CRM platform across global divisions and departments. Work closely with the IT teams to effectively set and configure the systems, including defining objects, fields, record types, page layouts, validation rules, workflows, process builder, flows, managing user setup, profiles, and roles
Lead the system testing activity, including business case scenarios design
Identify and resolve system failures to meet business needs by leading revisions to business processes.
Create and maintain guidebooks and documentation flows.
Support and Train users on their day-to-day tasks.
Work with internal and outsourced development partners on design and development.
Follow a data-driven approach, create, manage, and analyze reports periodically to follow up and control systems and users performance.
Leads the data cleansing activity in data related to Customer Support, as part of data conversion mission.

Required Business Unit - Finance Business Partner
We are passionate believers in the value and power of 3D printing, and in the change it can bring to design, innovation and manufacturing. The solutions we create are used by over 20,000 enterprises worldwide, and are rapidly changing the way products are imagined, designed, marketed, produced, supplied and sold. We are literally shaping the world that surrounds us from the products and services in our lives and homes, to our health and quality of life, our transport, security and economies, to how we teach, research and even learn.
We are the largest 3D printing solutions company in the world a company at the forefront of 3D printing innovation for more than 25 years
In this role you will:
Serve as the Finance business partner to support Business units:
Serve as the business partner for multiple technologies leaders.
Responsible for budget management and analysis throughout the AOP, quarterly forecasts and actuals.
Take an active role in strategic and road map processes including building 5-years models, to support financial planning and strategic decisions making.
Participate in the Product Life Cycle process implementing business plans for new/ existing products, analyze and evaluate projects (including ROI and go/no go analysis) and support financial issues within the process.
Participate in financial improvement plans to meet quarterly/annual objectives.