דרושים » שירות לקוחות » Account Manager

Temporary Position - Fixed Term Contract for 1 Year.

As an Account Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology for this segment of high potential set of digitally native customers. Your responsibilities will include focusing on scaling programs that drive adoption in named accounts, revenue, and market penetration across your assigned accounts.

The ideal candidate will possess sales experience in technology that enables them to drive an engagement at the CXO level as well as with software developers and IT architects. She/He/They will be a self-starter who will develop and execute against accounts coverage plans..

Key job responsibilities:
Drive revenue and market share in assigned digital native accounts.
Meet or exceed revenue targets.
Develop and execute against business plan.
Create & articulate compelling value propositions around AWS services.
Accelerate customer adoption.
Maintain a robust opportunity pipeline.
Work closely with HQ teams to meet customer needs and address escalations.

We are a global leader in hybrid cloud security. We bring a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. Our Customer Onboarding Managers (COM) are the face of us to our new customers, during their onboarding phase; they play a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the Cyber platform quickly and effectively, setting them up for long-term success.
Responsibilities:
* Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
* Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
* Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS. solutions to align with their business needs, providing technical expertise and recommendations.
* Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
* Educate and enable customers on our products and best practices, drive the onboarding to deliver fast time to value.
* Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
* Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
* Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
* Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
* Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

As a Customer Success Manager you will join a small team that moves fast.

Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.

Responsibilities (or what youll be doing):

You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.

Help customers succeed and provide support both on the technical level and on the business side.

Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.

Required Account Manager, Enterprise Browser
Your Career:
You will join an exciting and high growth business unit with us positioning the industrys most comprehensive SASE security platform, with the industrys broadest security and compliance coverage for applications used by your hybrid workforce, regardless of whether they are at home, on the go, or in the office.
In this role, you will be responsible for managing a territory focusing on Major, Strategic, and Enterprise Accounts. Working closely with our business partners and driving sales for our Enterprise Browser security solution, into new and existing customers. It is expected that you deliver or exceed your sales targets in both new business and renewals for ACV and TCV bookings. The role expects you to define your territory, strategies and then lead local execution and in alignment to company strategies and tactics within the Prisma SASE organization.
Your Impact:
Win new logos, renew existing customer and expand business within your territory
Achieve ACV sales quotas on a monthly and quarterly basis
Present regular/accurate forecasting for review
Track and report on all opportunities, pipeline, and bookings to provide forecast reports to region management
Establish relationships and engage with the local reseller and alliance partners on sales programs and joint activities
Develop, share and implement standard methodologies and account strategies to increase our sales penetration of Enterprise Browser into our top accounts
Engage with customers to identify and progress opportunities whilst delivering subject matter expertise on Enterprise Browser solutions
Qualify and progress leads and opportunities through the sales cycle to closure
Keep up-to-date knowledge of Enterprise Browser and other browser technologies as well as the competitive position of the company
Conduct consistent training and communications for the sales and channel teams as well as joint engagement within the wider organization
Contribute to the larger Prisma SASE strategy by providing regional specific intelligence and reporting
Apply subject matter expertise in training, QBRs, enablement, and other engagement activities
Gather Voice of Customer and competitive intelligence and share with theater and global Prisma SASE organization
Help build and project our position.

Our Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, youll ensure that our customers realize maximum value from our platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities:
Own the customer relationship serve as the primary point of contact and strategic advisor for enterprise accounts.
Drive value realization ensure clients are maximizing adoption of our platform and achieving measurable ROI.
Executive engagement build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
Customer advocacy represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
Strategic planning lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
Crisis management & resolution anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
Thought leadership educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

The Account Manager will be a key member of the team responsible for providing business leadership and creative direction for this fast-paced and evolving technology working with strategic GenAI startups. You will build and maintain broad relationships in the account, develop and manage opportunities, and lead a large team of extended resources. You will define an exec relationship strategy within the account, including building a strong working relationship with the AWS senior leadership team for executive sponsorship, executive business reviews, and shaping go-to-market opportunities.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

Come build the future with us.

Key job responsibilities:
Embrace a positive culture in your organization that inspires diversity, inclusion, equity and high performance.
Ensure customer satisfaction through business value creation.
Develop, communicate and execute the go-to-market strategy for your teams to accelerate customer adoption and grow market segment share.
Meet or exceed your quarterly and yearly goals.
Identify, implement, measure and improve critical KPIs that will help maintain a robust business operation.
Act as an executive sponsor in key accounts.
Represent the company in professional events.

About Tailor Brands We are Tailor Brands , a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine , which creates a personalized plan for every new business and simplifies the entire journey — from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey. Why this role matters Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. We’re looking for a Customer Experience Team Lead who lives and breathes CX- relentlessly proactive, data-obsessed, and wired to drive change. You’ll lead a high-performing combination of in-house and outsourced team to remove friction, elevate quality, and create experiences customers rave about.
What you’ll do
* Lead, mentor, and inspire a team of in-house Customer Experience Specialists and manage an outsourced Support Center.
* Manage team performance, ensuring they meet Tailor Brands' quality and efficiency.
* Own and optimize CX KPIs, including response time, resolution rate, CSAT, and NPS, leveraging data-driven insights to enhance the customer experience.
* Be the voice of the customer, working closely with Product, Marketing, and R&D teams to improve our offerings based on real user feedback.
* Develop and implement scalable support strategies, ensuring efficiency in customer interactions.
* Drive automation and self-service initiatives, reducing ticket volume while improving customer satisfaction.
* Manage escalations, providing expert problem-solving and guidance to the team.

As an Account Executive, you will play a crucial role as an Individual contributor in driving the growth of our client base and revenue. You'll be responsible for establishing and cultivating relationships with key stakeholders in the freight forwarding industry. This role requires a proactive and results-driven individual who can navigate the challenges of the market and contribute to our mission of transforming global trade.

We are looking for someone in Israel / Europe.

Key Responsibilities:
Identify and target potential clients in the freight forwarding industry.
Initiate contact with prospective clients through various channels, including cold calls, emails, and networking events.
Create tailor presentations to address the specific needs and pain points of each client.
Lead prospects through the entire sales cycle, from initial contact to close.
Update weekly sales forecasts and meet quarterly quotas.
Gather feedback and communicate insights to the product team.
Keep detailed records of sales activities and client interactions using our CRM system (Hubspot).
Provide regular reports on sales performance and forecasts.
Work closely with Customer Success to ensure smooth launches.

Being a worker is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
What will you do?
Own a portfolio of 2535 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position our company as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

As a Territory Account Executive, you will be responsible for selling Salesforce solutions into various visible accounts within the Public Sector territory.

Key Responsibilities

Build, share, and implement an account plan with an extended team to deliver maximum revenue potential.

Collaborate across teams with sales specialists, solution engineers, business development representatives, customer success managers, engagement managers, strategic advisors, partner account managers, and marketing.

Guide complex sales processes, engaging senior executives to demonstrate the value of Salesforces full suite of solutions.
JR313822

Promote the Salesforce vision through product demonstrations, in-market events, and account-specific strategic initiatives.

Forecast sales activity and revenue accurately while ensuring customer satisfaction and long-term success.

Oversee and manage the entire sales process within your territory, from pipeline development to deal closure.