דרושים » שירות לקוחות » Customer Support Representative

Requirements:
As a Pre-sale Engineer, you will be regarded as a company product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. In addition, you will be responsible for delivering a pristine first experience of our company through your technical expertise and willingness to complete onsite activities across our install base, including hardware rack, stack, cable and label, our company software installation, cluster re-location. expansions, and the occasional break-fix request for Israeli customers.
Combined with being highly technical, you are calm under pressure, highly communicative, detail-oriented, and able to assess and resolve unexpected issues that may arise. You are seen as the process owners for the field activities, contributing your expertise to training and runbooks to enable our company partners, as well as company Customer Support.
Key Responsibilities
Overall 3+ years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions.
Install, configure, test, and troubleshoot the company solution in customer environments, ensuring it is fully operational and meets performance standards.
Collaborate with internal teams to provide input on product development and process improvement.
Maintain up-to-date knowledge of industry trends, emerging technologies and best practices related to AI and storage.
Stay current and knowledgeable of the latest company software releases.
5+ years of experience in a similar technical role, with expertise in data storage technologies, such as SAN, NAS, DAS, and cloud storage.
Demonstrated experience in designing and implementing data storage solutions in complex environments.
Familiarity with virtualization and containerization technologies, including VMware and Docker.
Familiarity with Networking, switch configuration and troubleshooting.
Excellent analytical and problem-solving skills.
Strong customer service skills, with the ability to work collaboratively with customers and internal teams.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Ability to safely lift 65-90 lbs.
MS or B.Sc. in CS, CE, EE or related fields.

Requirements:
Minimum Qualifications:
Proven ability to manage tasks independently while also collaborating effectively with cross-functional teams (Customer Support, CSMs, Development, etc.).
Native or Fluent Hebrew and Professional English proficiency (both written and verbal) with exceptional communication skills.
Minimum of 1 year of experience in a customer-facing technical support role within an interactive and fast-paced environment.
Demonstrated ability to multitask effectively and prioritize workload in a dynamic setting.
Strong organizational skills and meticulous attention to detail.
Critical thinking and proactive problem-solving abilities.
High School diploma or equivalent.
Native fluency in English and Hebrew.

Bonus Points:
Computer Savvy experience with CRM, Zendesk, Jira, Hubspot, and Confluence preferred.
Call center experience is a bonus!
Field Service Business Exposure.

Requirements:
A minimum of one year's experience in a service position.
High service consciousness, patient people who like to help others.
A high level of wording ability and excellent interpersonal communication skills.
A high level of written and verbal English- a must!
Ability to commit to at least one year in the position- a must!

Requirements:
Implementing enterprise-scale software solutions. CRM and Salesforce.com implementation experience
Experience with business process expertise around Marketing, Sales, Customer Service, or Industry
Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.
3-5 years' experience in Project Management roles.
3-5 years' experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.
Demonstrated negotiation, conflict management and leadership skills.
Demonstrated project management skills with teams of up to 10+ people.
Demonstrated history of delivering high quality results on schedule and within budget.
Excellent written and verbal communication skills (English & Hebrew, French will be a plus)
Ability to weigh business and technical requirements to produce project plans and estimates.
Manage and communicate with remote developers during non-traditional business hours.
Ability to multi-task and perform effectively under pressure.
Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary

Requirements:
High level Hebrew speaker both verbal and written.
Provide independent and high-quality responses to our customers via phone and email
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Update our internal databases with information about technical issues and useful discussions with customers
Gather customer feedback and share with our Product, Sales and Marketing teams
Identify process and product inefficiencies, gather feedback, data and examples from customers and agents, and partner with product development organization to deliver innovative and technology focused solutions
Service-oriented personality with a can-do attitude
Detail-oriented and capable of handling multiple responsibilities.
Experience with Zendesk, Google Calendar, Gmail, and Slack a big plus
Strategic, Decisive, collaborative, innovative
Strong problem solving / troubleshooting skills
Familiarity with our industry is a plus

Requirements:
Proficiency in English (reading, writing, comprehension, and speaking); additional language skills are a plus.
Customer service or hospitality experience
Able to work a flexible schedule including (Days, evenings, weekends & holidays)
Self-motivated, can maintain composure and stay focused under pressure
Great at problem-solving with a keen eye for details
Impeccably organized and able to improve processes
Stellar written and verbal communication skills
Flexibility with changing job duties and responsibilities
Excellent at time management and prioritizing tasks
Experienced with juggling multiple communication channels (inbound calls, chats, and emails)
Experience with, Zendesk, Google Suite, or related tools (is a plus)
Ability to learn new systems and platforms
This is a full-time position (5 shifts per week).
Availability must be flexible and include a combination of:
Morning shifts
Evening shifts
Weekends
Holiday shifts

Requirements:
3+ years of relevant experience in instructional design, education, customer enablement, or onboarding.
A technical mindset. We sell accounting software to accountants, and you will be learning specialized technical products.
Proven ability to create clear, well-structured learning materials and instructional content across multiple media: written, recorded video, live-delivered lessons, etc.
Strong project management and communication skills, with experience organizing and delivering cross-functional initiatives on complex topics.
Experience with modern documentation and enablement tools (e.g., Zendesk, AppCues, LMS platforms) and familiarity with other SaaS platforms used in accounting.
Experience working at or with audit, advisory, or consulting firms.
Familiarity with us, CaseWare, or similar audit or lease automation platforms.
Background in developing internal enablement systems or onboarding frameworks for technical users.

Requirements:
At least 3 semesters (1.5 years) left until graduation.
Proficient in English.
Able to work independently from our regional office.
Customer facing experience in a B2B global company.
Knowledge of API management and bug reporting tools.
Ability to work under pressure in a fast-paced environment.
Great technical writing and verbal communication skills.
Strong troubleshooting skills using multiple tools / logs correlation.
Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
Experience in the payments industry - Big Advantage.

Requirements:
Mother Tongue English - Must, any additional Languages Big Advantage.
Familiar with Social Gaming Culture.
Previous Customer Support Experience is a big Advantage.
Excellent Social Skills, Customer oriented, strong Problem-Solving Skills.
Tech-Savvy and Ability to prioritize Tasks.
Willingness to work in Shifts (incl. Evenings / Weekends / Holidays).

Requirements:
Able to work independently from our regional office.
Experience in a customer-facing role in a global B2B environment.
Strong troubleshooting skills using logs, tools, and structured thinking.
Proficiency with: Postman, Kibana, Jira, Confluence, HubSpot or other CRM systems.
Solid understanding of API integrations and bug tracking/reporting tools.
Excellent written and verbal English skills.
Great technical documentation and communication abilities.
Ability to work well under pressure in a fast-paced environment.
Experience in payments or fintech Big Advantage.