דרושים » שירות לקוחות » Global Customer Service Representative

We are seeking a highly motivated,self-driven and technically skilled Technical Account Manager to join our Delivery team and take on ownership of core, customer-facing product features critical to delivering value and involving mulltiple touchpoints in the company. In parallel, you will be responsible for managing key relationships with several of our strategic US and EU customers. This role blends deep technical skills, direct customer engagement, and cross-functional collaboration ideal for someone who thrives in high-impact, fast-paced environments.​

This role is ideal for someone who thrives in a fast-paced, hands-on environment, enjoys working across disciplines, and wants to see their work go from concept to impact in the real world often, and quickly.

What Youll Do:
Gain a deep understanding of our customers working processes, business goals, key performance indicators, and work to achieve them.
Manage all aspects of Prismas customer accounts, including pre-sale, support, delivery, and post-sale activities.
As part of the role you will take ownership of planning, executing, and monitoring complex internal projects from inception to completion.
Collaborate with the Product, CSM, R&D and Ops departments to provide insights according to our customers needs.
Hands on analysis and dive into details to provide customer insights and improvement actions.
Operate in a dynamic, high-growth environment with evolving priorities and pre-defined timelines.

We are looking for a Customer Service.
This is a full-time position (5 shifts per week-remote) customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage.
Responsibilities:
Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries
Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
Establish and maintain good rapport by using positive language and anticipating the needs of our Daisy Community members
Build sustainable relationships and engage Daisy Community members by going the extra mile
Follow communication scripts when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly
Coordinate the scheduling of appointments, including vendors, as necessary
Assist Account Management team in building and maintaining relationships
Meet personal, department, and, company KPIs/OKRs

Required Customer Experience Representative - English & Hebrew Speaking
Do you have a high level of customer service consciousness? interested in helping others?
Join us, a fintech start-up with financial backing from the strongest investors in the Israeli economy.
Its an opportunity to join a tech company, with excellent conditions in a dynamic and developing environment!
Our Mission
We are all about impact - How often do you get the chance to affect the life of others, across the Globe?
Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score or other obsolete metrics.
Our platform does just that, without depending on the traditional banking system.
We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.
Using cutting edge technologies and our global financial network, we provide our customers, individuals or businesses, advanced services including multi-currency account, international Visa card, and real-time cross-border payments, with expertise in hard-to-reach destinations.
Responsibilities
Helping and accompanying customers in the application and registration process, while maintaining a high level of service and professionalism in accordance with the standards of service used by the company.
Clarification, handling, and providing solutions to customer complaints.
Customer training in using all functions in the app and responding to inquiries from the company's customers on various topics.
In addition, customer support is also carried out through chat support systems.

Required Account Manager Representative
A bit about the role:
The Account Manager is a relationship-driven, commercially-minded professional responsible for maximizing customer lifetime value through proactive renewal management and account expansion. Youll lead a structured account management process across all segments, fostering long-term partnerships, ensuring on-time renewals, and uncovering upsell and cross-sell opportunities. This role requires a strategic thinker with a passion for customer outcomes, strong process rigor, and the ability to collaborate cross-functionally to drive retention, growth, and advocacy
Responsibilities:
Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments
Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions
Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution
Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed
Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans
Track and optimize KPIs like retention rate, renewal velocity, and time-to-close
Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff
Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback
Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience.

Required Customer Retention Account Manager - German Speaker
As a Customer Retention Account Manager you will...
Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
Manage cadence for effective renewal forecasts and projections
Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Accountable for maintaining accurate customer renewal records including licenses, software expiration dates and customer contact information
Communicate effectively with customers and internal stakeholders to provide updates, resolve issues, and gather feedback
Identify accounts at risk and work to develop and execute mitigation plans.

We are looking for a Engagement Manager.
As an Engagement Manager, you will report to the Director of Engagement Management on the Professional Services team.
Your main goals are to work with the sales team to position services value, introduce implementation best practices, and support closing the license sale while setting up the customer for success. Your performance will depend on your ability to operate in a pre-sales environment, excel in setting expectations with customers for a comprehensive and sound delivery plan. You must demonstrate prescriptive solution design and display project delivery credibility while presenting comprehensive implementation proposals for customers and prospects
RESPONSIBILITIES:
During the course of a project, be the primary customer interface and perform project management activities that ensure adherence to our methodology.
Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and digital transformation leadership Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
Work with our Sales team to develop Statements of Work, and then deliver the implementation against the contracted timelines and Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
Have difficult conversations regarding project issues, risk management, budget, and timeline and formally capture and communicate outcomes of those meetings.
Manage customer escalations and coordinate cross-functional teams to resolve critical customer issues, owning the communication back to the customer.
Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets. Assist with the planning, tracking, documentation and status updates for the project.
Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.

Required Startup Account Manager, AWS Startups - Migration
DESCRIPTION
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
As a Startup Account Manager, you will help support the growth of your startup customers, servicing their unique needs, engaging with Founders, CxOs, Board of Directors and VC influencers, and teaming with business development, marketing, solution architecture and partner teams to help the execution of coordinated go-to-market strategies.
Startups, which are now primarily born-in-the-cloud, represent a critically important and growing subset of customers to AWS. Startups have unique needs, priorities, and growth trajectories that distinguish them from traditional businesses and require different engagement strategies and sales motions from sellers to effectively acquire, grow, and retain them long-term on the AWS platform.
In this role, you will also establish our Web Services as the key cloud technology provider across the companies you manage, promoting the entire AWS products and services portfolio to Startups Customers. You will be at the heart of latest trends like artificial intelligence (AI), machine learning (ML), serverless and IoT, helping your customers to leverage state-of-the-art technologies on AWS to innovate and become the next disrupters, like todays AirBnB, Slack, DoorDash, and Lyft.
Key job responsibilities
Ensure customer satisfaction.
Meet or exceed revenue and goal targets in a defined territory.
Help develop a comprehensive account/territory plan to manage and grow numerous accounts concurrently.
Grow & articulate compelling value propositions around AWS services.
Accelerate customer adoption.
Maintain a robust sales pipeline.
Work with partners to extend reach & drive adoption.
A day in the life:
A typical day involves engaging with developers and the Chief Technology Officer (CTO) to discuss strategies for scaling the business. Conversations with founders are a key aspect, focusing on assisting them in achieving their business goals. The team collaborates internally during daily syncs, where ideas are shared, and discussions revolve around driving new opportunities and mutual learning. Additionally, in the EMEA region, there is an emphasis on dedicating a day each month to focus on individual wellbeing.
About the team
Diverse Experiences
We value diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

We are looking for a Sales executive. Were a boutique tech company with a cutting-edge product in the online marketing industry, trusted by global brands such as Fiverr, Elementor, and Lemonade. Located in the heart of Tel Aviv, this is a full-time position in a SaaS company

The primary purpose of this role is to drive outreach and engagement with potential clients in the gaming and forex industries, focusing on converting online operators into our clients and forming platform partnerships. The Sales Executive will work closely with the Sales Operations Manager and participate in client meetings to ensure the successful execution of company strategy while demonstrating a deep understanding of the product and service. Operating at the top of the sales funnel, this role includes booking meetings and attending them with mentorship, progressing toward owning a full pipeline and market from A-Z.

Key Responsibilities
Drive daily outreach to prospective clients, meeting or exceeding KPIs for lead engagement and qualification.
Manage both inbound inquiries and outbound prospecting efforts, generating leads through channels such as social media, email, and cold calls.
Cater to incoming leads by promptly responding to inquiries, qualifying prospects, and guiding them through the initial stages of the sales process.
Qualify, develop, and nurture leads through high-level conversations with C-level executives in our core markets.
Identify client needs and propose tailored solutions, effectively representing our unique value.
Arrange meetings and conduct product demonstrations with Account Executives/Department Head.
Consistently meet or exceed goals for outreach activities, pipeline growth, and sales conversions.
Travel to industry conferences and business events, managing meeting schedules and engaging
face-to-face with C-level executives to build relationships and drive business opportunities.
Continuously enhance industry and product knowledge to fully manage the sales process, from lead generation to deal closure.