דרושים » שירות לקוחות » Customer Success Manager

we are looking for a Customer Success Manager to support the onboarding, engagement, and ongoing satisfaction of our company's customers. This is an entry-level role thats perfect for someone with 1 year of experience in a customer-facing position whos eager to grow their career in tech and the freelance economy. The ideal candidate is a proactive, detail-oriented team player with strong communication skills and a passion for helping others succeed. Youll work closely with experienced Customer Success Managers to build strong relationships, assist with account retention, and ensure a smooth, high-quality experience for our users.
What am I going to do?:

* Support the onboarding of new customers, ensuring a smooth and informative experience.
* Help build and maintain long-lasting relationships with customers, acting as a supportive partner throughout their journey.
* Assist in identifying and resolving customer issues, escalating as needed, and following up to ensure satisfaction.
* Collaborate with global teams to deliver consistent customer experiences across regions and programs.
* Represent the voice of the customer by collecting feedback and sharing insights with internal stakeholders.
* Help prepare and deliver internal and external presentations and reports.
* Keep customer records and activity up to date using salesforce and G Suite tools.
Equal opportunities:
At our company, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. we are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, our companywill provide accommodation to individuals with disabilities or a special need.

The ideal candidate will have a proven track record in developing and implementing customer success strategies, fostering strong client relationships, and collaborating cross-functionally to ensure customer success aligns with our business objectives.


Key responsibilities for this role include:

- Leading and managing our global customer success organization across all regions.

- Developing and implementing a customer success strategy to maximize retention, satisfaction, and growth.

- Defining key KPIs and metrics to measure customer success performance.

- Building and leading a high-performing customer success team, while providing mentorship and professional development.

- Advocating for customer needs and feedback within the organization.


In addition, the Director of Customer Success will be responsible:

for establishing and maintaining strong relationships with key customers,

acting as a trusted advisor, and developing strategies to enhance customer engagement, adoption, and value realization. They will also drive initiatives to proactively address customer challenges and improve the overall customer experience.

Retention and expansion efforts are crucial for this role, including implementing customer onboarding and engagement strategies to improve retention rates, identifying upselling and cross-selling opportunities in collaboration with sales and product teams, and monitoring customer health metrics to prevent churn and enhance customer lifetime value.

Cross-functional collaboration is essential, as this role will work closely with sales, product, marketing, and support teams to align customer success efforts with business goals. The Director will also provide valuable customer insights to influence product development and enhancements, ensuring seamless communication and handoffs between pre-sales, onboarding, and support teams.

we streamline spend management with an intuitive platform serving finance teams and employees. Our solution features corporate cards, customizable request forms, flexible approval workflows, and Real-Time budget visibility integrated with ERP data. With AI-powered invoice processing and self-service purchase orders, we reduce manual work for finance teams while maintaining transparency and control. In this role, you will join a growing startup with an impressive portfolio of customers and be a critical part of our growth stage.
About The Role:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. In this role, you will guide our customers throughout their journey, from the onboarding stage, via implementation projects to value realization and renewals. You will be the focal point for our customers, ensuring satisfaction and retention. This is an excellent opportunity for someone with 24 years of experience in customer-facing roles who is ready to take the next step in their career.
Responsibilities:
* Build and maintain strong, long-term relationships with our customers, acting as their main point of contact and addressing any concerns or issues.
* Customer Lifecycle Management: Lead the customer journey from initial onboarding to renewal, taking ownership of each stage.
* Adoption and Success: Drive adoption and usage of the companyplatform, working with customers to identify their needs and provide solutions that align with their financial goals.
* Provide ongoing support and guidance to ensure a positive customer experience.
* Act as the voice of the customer internally by sharing feedback with relevant teams (Product, Sales, Marketing).
* Assist in developing support materials such as FAQs, help center articles, and tutorials. If you seek a supportive and dynamic work environment, with professional growth opportunities, and the ability to make a meaningful impact in a growing company, we encourage you to apply for this exciting opportunity at our company.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities. To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.



Key Responsibilities



Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.
We’re looking for a Customer Experience Specialist with a rare blend of technical savvy, creativity, and exceptional communication skills to join our team. You’ll be the frontline of our customer experience—engaging with content creators around the world and helping them get the most out of our platform. This isn’t your average support job. You'll work across departments, master our product inside and out, and use your own creative instincts to solve problems, advise customers, and impact the product directly. If you're the type who loves learning new tools, writing clearly, and helping creators thrive—you’ll love it here.
Wake Up For This:
* Help content creators from all over the world through email and online chat
* Become a master of Artlist and Motion Array , including music and film licensing, web troubleshooting, and more
* Use your own creativity to offer clear, practical solutions
* Collaborate with Product, A&R, Music, Creative, Footage , and other teams across the company
What You'll Do: Engage with customers via chat, email, and screen share to resolve issues and guide their success Connect customer goals and challenges to platform features and workflows Collaborate cross-functionally with Product, QA, and Engineering teams to escalate bugs and verify fixes Create internal and external documentation for our knowledge base Advise users on features, updates, and best practices Investigate complex issues with creativity and persistence
* Be a voice of the customer , providing feedback to help shape the best possible version of our product You Bring These Traits: Ownership: You take responsibility and follow through with pride Curiosity: You're passionate about learning and researching solutions Solution-Oriented: You love finding answers and overcoming challenges Adaptability: You’re comfortable navigating new tools and unfamiliar issues Confidence: You question, suggest, and contribute thoughtfully Resilience: You handle setbacks constructively and keep growing Initiative: You’re proactive and resourceful, even in tricky situations Empathy & Communication: You connect well with people and explain clearly, kindly, and patiently
Why Join Us?
* Be part of a fast-growing company at the intersection of creativity and tech
* Work with a mission-driven team that values clarity, autonomy, and innovation
* Have a real impact on the product and user experience
* Collaborate with a wide range of creative departments
* Enjoy a flexible work environment and strong global support team

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall custmer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Customer Success Managers
We are seeking for the one who will become a key contributor to grow our existing customer base and improve the quality and experience of all our customers. The Customer Success Manager will bring Applauses best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers' business goals, driving greater business value to our clients. You will also serve as the point for issues that impact the customer's success and drive risk mitigation. The ability to work cross-functionally between Sales, Project Management / Delivery and Finance.
The Customer Success Manager will engage, retain and drive customer's satisfaction, will serve as the advocate for each customer beginning from the point of sale and extending through onboarding and project success, and accelerates the expansion within each account.
Were a good fit for hungry, creative, self-starters who like to build things, and who take work just a bit too seriously. We offer outstanding benefits; we have fun, and we push one another hard to achieve ever-greater results in our march to reinvent how companies TEST their software apps. Not to mention a career with tons of potential to grow within the company. Let us help you build yours!
Key Responsibilities: Drive toward attainment of customer renewal/retention/churn goals Partner closely with Account Executive and extended account team members Own the customer relationship on behalf of Applause Serve as an internal advocate for customer products and services needs Work collaboratively with other sales leaders as well as leadership in other functional groups Plan and achieve quarterly and annual metrics and goals; report on progress to the executive

We're our company, an early-stage Fintech startup based in TLV on a mission to revolutionize the way Real Estate firms and investors manage their capital. Our Investment Management software help companies raise and preserve more capital by automating their back-office operations, increasing their investors' satisfaction, and providing them with advanced tools for better marketing efforts.
As a CSM at our company, you must thrive in a team-focused work environment, while always bringing your own thoughts and ideas to the table. This role is designed to fit those who possess strong charisma and professionalism.
What are we looking for
Build and nurture strong relationships with our clients to understand their needs and ensure their success
Empower customers to connect their goals and challenges
Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology.
Build, own, and execute client success and engagement plans
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence product development roadmap
Be the main point of contact for your clients.
Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly)
Maintain a high level of product proficiency to guide clients on the best uses of our product. Fully understand the features and limitations of our companys array of products and provide innovative and creative solutions even when clients havent asked for them.

the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation.

Scale CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.

Working Days - Monday to Friday
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them

We are looking for a proactive and people-oriented Customer Training Specialist to join our Customer Success team. In this role, you will be responsible for driving successful product adoption and usage by end users, primarily vessel crews and masters, through training, relationship-building, and continuous feedback loops. You will work closely with our Customer Success Managers, who handle the office-side stakeholders, to ensure vessel-side users are effectively onboarded, engaged, and empowered to get value from our platform.
This is a junior-level role, ideal for someone with strong communication skills, a hands-on approach, and a passion for creating impactful user experiences.
Responsibilities:
Conduct onboarding and training sessions with vessel crews and masters to ensure correct product usage.
Keep track of crew changes and timelines to make sure onboard crew remains trained.
Build trusted relationships with end users to promote continuous engagement and feedback.
Track and support product adoption across vessels, proactively addressing usage gaps or issues. Monitor training effectiveness and user health metrics, and iterate accordingly.
Coordinate with CSMs and the product team to relay user feedback and suggest improvements.
Develop user-facing training content, guides, and FAQs tailored to different roles onboard.
Schedule and lead remote or in-person enablement activities across customer fleets.
Be a champion of the end user, ensuring their voice is heard internally and reflected in how we deliver value.