דרושים » שירות לקוחות » Customer Success Manager (CSM)

Were looking for a Customer Success Manager with a strong background in data analysis or online marketing to join our growing team. This role is ideal for someone who thrives on understanding customer goals, working with performance data, and building long-term client value.
As a CSM at Alison.ai, youll work closely with mid-market and enterprise clients to drive value from our platform. Youll use your analytical skills and marketing knowledge to provide data-driven insights, guide optimization strategies, and support customer growth. If you have hands-on experience in Customer Success along with a background in data analysis or online marketing, this position is designed to maximize your skills across both domains allowing you to drive growth and deepen customer relationships through strategic insights and client management.
Your key responsibilities will include:
Customer Strategy & Engagement: Build deep relationships and act as a strategic partner to clients, understanding their marketing goals and aligning Alisons solutions to meet them.
Insight-Driven Onboarding: Guide new clients through onboarding using both product and marketing performance data to ensure fast time-to-value.
Data-Backed Support: Monitor platform usage, performance KPIs, and creative outcomes to identify optimization opportunities and provide proactive recommendations.
Client Education: Empower users to leverage the full potential of our platform through hands-on guidance, insights, and training.
Retention & Growth: Manage renewals and identify expansion opportunities. Work alongside sales and product teams to unlock client growth.
Feedback & Product Loop: Act as the voice of the customer collect feedback and share trends with product, R&D, and marketing teams.

We are a leading hybrid cloud security company thats changing the way organizations approach cyber risk. We transform exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With us, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort. We are currently hiring for a Sr. Customer Success Programs Manager to join our customer success organization. This role is responsible for supporting them by managing and optimizing processes, data, and tools. The Customer Success Operations Specialist will focus on improving customer engagement, business performance, salesforce processes, and overall team effectiveness through training, development, and process improvement. Customer Engagement Value
* Manage and track customer information and engagement activities.
* Executive Business Reviews (EBRs), feature requests, product usage, health scores, success stories, and executive sponsorship.
* Ensure proper dashboards are in place, follow-up actions are completed and quality is high. Business Performance
* Support CS department by managing churn forecasts, risk management, upsell and cross-sell opportunities funnel. Forecast and help managing capacity as well as regional and functional CSM segmentations.
* Analyze data and provide insights and high quality reports to management. Customers information
* Follow up on salesforce processes from sales handovers to onboarding and customer management. Ensure data quality and accuracy, including 360-degree views, internal QBRs and CSMs dashboards across different Tiers. Process Improvement:
* Identify areas for process improvements within the Customer Success team and help develop best practices for customer engagement, onboarding, and on-going processes. Training and Development:
* Manage Customer Success Manager (CSM) skills and knowledge. Organize on-going training sessions, and manage external training initiatives related to personal developments and knowledge gaps. Suggest areas of personal improvements for CSMs and Onboarding Managers

we are an early stage and well funded startup.
Were a team of doers from all walks of life who share a passion for AI and innovation in the world of Freight forwarding! .
We develop an AI-based pricing optimization and shipment automation web platform, designed to eliminate inefficiencies regarding freight pricing, placement, and shipping in general.
We are on a fast growth trajectory, and every day we strengthen our position as the leading Fintech company in the supply chain data arena.
As a one-stop-shop for freight forwarders, we bring innovation to the trillion-dollar global freight industry.
The opportunity
At our company, weve been fortunate to enjoy rapid growth and adoption by customers from all over the globe, and actually, were just getting started. As a Customer Success Manager you will join a small team that moves fast.
Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.
Responsibilities (or what youll be doing):
You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.
Help customers succeed and provide support both on the technical level and on the business side.
Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the company team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.

We are seeking an Emerging Customer Success Manager to work with customers in our Emerging segment. The Emerging CSM will work with customers in strategic 1:1 engagements for high-impact customer objectives or by facilitating 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of .
This is a high impact role that will play a key part in building out the strategy for proactive and reactive engagement with Emerging customers.
In this role, you will also be responsible to:
Work with a portfolio of approximately 250 Emerging customers to increase adoption, deepen engagement, and grow retention rates
Work directly with Emerging customers to help them achieve their desired outcomes and achieve success with the product.
Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as custom group trainings/webinars, new collateral, and integrations
Resolve inbound customer requests in an efficient and powerful manner
Proactively engage at-risk customers in strategic 1:1 engagements based on data signals, to reduce the overall level of risk for the customer base.
Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio
Represent the voice of the customer and influence the product development roadmap.
Partner with Sales, Technical Consulting, and Product teams to ensure the customers' retention and maximize the account potential with an excellent customer experience

the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation.

Scale CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.

Working Days - Monday to Friday
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them

we are transforming IT management with Action AIan Agentic AI technology that proactively and autonomously manages and optimizes IT environments. our company's all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, our company offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.
We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face of our company to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to our company's largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the company's team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the company's Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our company's platform aka "best practices"
Proactively identify (growth) opportunities and optimization points for our company's clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our company's solutions by keeping high retention rates.

We are looking for a passionate, customer-focused Customer Success Manager to lead the implementation and ongoing success of the CONNECT product for our customers.
As a CSM, youll be the trusted advisor and main point of contact for finance professionalsfrom mid-level managers to C-suite executiveshelping them unlock the full potential of CONNECT. This is a fantastic opportunity to apply your FP&A knowledge in a tech-forward environment, drive high-impact engagements, and join a growing team with lots of room for professional growth.
What You'll Do:
Leverage CONNECT to deliver clients impactful, real-time reporting solutions across Excel, ERP, CRM, and HRIS systems. Seamlessly access and integrate data from multiple sourcesdirectly within Excel.
Provide recommendations for possible process changes to help optimize current procedures and maximize outcomes.
Build long-term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support.

we streamline spend management with an intuitive platform serving finance teams and employees. Our solution features corporate cards, customizable request forms, flexible approval workflows, and Real-Time budget visibility integrated with ERP data. With AI-powered invoice processing and self-service purchase orders, we reduce manual work for finance teams while maintaining transparency and control. In this role, you will join a growing startup with an impressive portfolio of customers and be a critical part of our growth stage.
About The Role:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. In this role, you will guide our customers throughout their journey, from the onboarding stage, via implementation projects to value realization and renewals. You will be the focal point for our customers, ensuring satisfaction and retention. This is an excellent opportunity for someone with 24 years of experience in customer-facing roles who is ready to take the next step in their career.
Responsibilities:
* Build and maintain strong, long-term relationships with our customers, acting as their main point of contact and addressing any concerns or issues.
* Customer Lifecycle Management: Lead the customer journey from initial onboarding to renewal, taking ownership of each stage.
* Adoption and Success: Drive adoption and usage of the companyplatform, working with customers to identify their needs and provide solutions that align with their financial goals.
* Provide ongoing support and guidance to ensure a positive customer experience.
* Act as the voice of the customer internally by sharing feedback with relevant teams (Product, Sales, Marketing).
* Assist in developing support materials such as FAQs, help center articles, and tutorials. If you seek a supportive and dynamic work environment, with professional growth opportunities, and the ability to make a meaningful impact in a growing company, we encourage you to apply for this exciting opportunity at our company.

Passionate about food? Eager to join a dynamic SaaS startup shaping the food and beverage industry?just the place for you.
The GenAI-powered consumer data platform revolutionizing product strategies and driving success for major brands like Nestle, Pepsi, and Campbells. With insights from billions of data points, we empower our clients to create, market, and sell their products faster and more successfully.
Join this $10 trillion industry, where creativity and an entrepreneurial mindset drive daily success and reach the homes of billions of people in an industry where change isn't just a recipe but a way of life.

Let's shape the future of food together.
About the role
Were looking for a strategic storyteller to lead high-impact insights for the worlds top food & beverage brands. If you love translating complex data into clear, actionable narratives and want to shape how global clients make decisions this role is for you.

Build data-driven stories for global food-and-beverage brands..
Own complex customer deliverables end-to-end, translating business questions into clear, actionable narratives built on data.
Lead and manage a team of junior analysts through hands-on feedback, structured onboarding, and supplementary skills training.
Coordinate workload, quality, and timelines across a portfolio of reports, ensuring every deliverable meets our insight and narrative standards.
Champion continuous improvement of templates, documentation, and internal processes in partnership with leadership.