דרושים » תוכנה » Senior Customer Program Manager

About the job
A problem isnt truly solved until its solved for all. Thats why our companyrs build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at our company, youll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. Youll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
As a Technical Program Manager for Silicon Development, you will use your technical and management experience to lead the development and execution of complex, multidisciplinary SoC projects. You will plan programs and manage their execution from early concepts through development to tape-out and production. You will collaborate closely with architecture, design, verification, physical implementation and manufacturing teams throughout the SoC execution life cycle. This includes making technical decisions for the chip designs and methodology, driving project schedules, identifying risks and communicating them to all stakeholders, and managing partner teams.

The ML, Systems, & Cloud AI (MSCA) organization at our company designs, implements, and manages the hardware, software, machine learning, and systems infrastructure for all our company services (Search, YouTube, etc.) and our company Cloud. Our end users are our companyrs, Cloud customers and the billions of people who use our company services around the world.
We prioritize security, efficiency, and reliability across everything we do - from developing our latest TPUs to running a global network, while driving towards shaping the future of hyperscale computing. Our global impact spans software and hardware, including our company Clouds Vertex AI, the leading AI platform for bringing Gemini models to enterprise customers.
Responsibilities
Plan, coordinate, and deliver custom silicon products.
Assess complexity and scope out the project, generate task lists, build a project timeline and work with the teams to make it into reality.
Lead the data-driven schedules and milestones, track the progress, proactively identify potential future issues, and identify mitigations with the team leaders.
Drive technical, budgetary, and schedule trade-off discussions with cross-functional teams.
Manage project execution and issues through design, development, test, manufacturing, deployment and sustaining activities for silicon and hardware products.

We are looking for a Technical Program Manager to join our growing team!
We are seeking a highly skilled, dynamic, and motivated Technical Program Manager to join our Customer Support Operations team. In this role, you will be a technical resource responsible for leading and managing technical programs that enhance the efficiency and effectiveness of our customer support operations. You will collaborate closely with cross-functional teams including engineering, product management, and support to drive initiatives that improve our support processes, tools, and customer experience, working directly with all levels of the organization.
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

A software company revolutionizing the networking space with a cutting-edge routing stack that runs on dedicated whitebox hardware. Our platform disaggregates hardware from software, giving service providers the scale and flexibility to operate their networks more efficiently. We collaborate closely with external ODMs to bring our solution to life on best-in-class hardware. HW platforms, built by the ODM, are high-end networking devices (mainly routers ) with high-speed network processors, CPU, BMC, and other peripherals.

Position Overview
We are seeking a Hardware Program Manager to lead and manage all hardware-related activities across the product lifecycle. This includes managing the interaction between internal R&D teams and external hardware vendors ODMs, ensuring that hardware development aligns with software stack requirements and product timelines. This role bridges the technical and organizational aspects of hardware developmentfrom defining hardware requirements, planning integration with software, managing release schedules, to resolving customer-facing issues. The ideal candidate will bring a blend of deep technical expertise in hardware systems and exceptional soft skills to coordinate cross-functional teams across legal, product, architecture, R&D, supply chain, and vendor partners.

Key Responsibilities
End-to-End HW Program Ownership: Lead and manage hardware development activities from initial requirements
through production, validation, and deployment.
Cross-Functional Coordination: Collaborate with product management, systems architecture, software R&D, legal, and
supply chain teams to align on requirements and execution plans.
External Vendor Management: Serve as the main technical point of contact with ODMs, managing technical discussions,
tracking progress, and resolving issues.
Planning & Execution: Drive hardware and firmware planning, including schedule alignment with software integration
cycles and overall product release plans.
Bug & Issue Management: Lead bug triage and resolution processes for hardware and firmware, including customerreported issues.
Release Management: Coordinate and manage content and timelines for hardware and firmware releases, ensuring
quality and timely delivery.
Risk Management: Identify and mitigate technical and schedule risks throughout the project lifecycle.
Technical Leadership: Provide technical guidance and hands-on engagement in board-level design issues, validation
planning, hardware bring-up, and debugging.
Stakeholder Communication: Provide regular status updates to executive stakeholders and drive decisions at critical
project milestones.

We are looking for a new senior member of our product management team to lead the development and execution of the B2B product strategy. we are not only empowers people to travel from A to B with a breeze but also provides companies with a toolkit to customise the ground transportation solution to their needs and deliver the service to their employees with high satisfaction while keeping crippling costs under control. You will be a key player defining how to achieve this and increase the product-market fit for more segments.
If you like building the complex systems yet making them appear simple to the end user and are enthusiastic about the self-serve approach and accelerating the product-led growth in B2B, then this job is for you. You will get a exposure to the clients to gather feedback, and will have plenty of data points and tools at your disposal to inform your decisions, and check hypotheses. We like disproving ideas based on the research insights as much as proposing them!
In this role, you will be leading cross-functional team consisting of engineering, design, analysts, and sales to ensure that the development process runs smoothly, our product is being adopted by the admins and bookers and delivers value.
Responsibilities:
Generate customer insights through quantitative and qualitative research to guide product vision and roadmap creation
Lead products and features throughout their life cycle from the idea stage to product requirements to execution and adoption
Work closely with Analysts, UX Design, Engineering, Product Marketing, and Sales teams to build high-quality products and bring them to the market
Track product performance and iterate until business needs are met and customer satisfaction is reached
Collaborate with other Product Managers in order to enhance your products through synergy with Mobile, Algo and ML solutions
Navigate in a fast-paced, fluid environment where product development and business requirements can often take new turns

Required Tech Ops Program Manager
Tel Aviv
We are using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
As a Tech Ops Program Manager, you'll be an integral part of our Tech Ops team, responsible for overseeing our delivery from inception to completion. You will have full responsibility for planning and managing all the engineering projects for your group. This includes implementing engineering and delivery best practices to achieve optimal efficiency, ensuring that projects are delivered on time, and meeting product definitions, quality, and technical requirements. You will collaborate with various internal teams, including Engineering, Product Management, QA, Project Management, business and others.
What Youll Do:
Work closely in a matrix interaction with tech leads, software engineers, product managers, technical project managers, QA, researchers, and other internal stakeholders to deliver high-quality products and features through the software project lifecycle (build, test, and release on time).
Serve as a driving force for introducing and implementing engineering and product best practices, using data-driven methodologies and strong interpersonal abilities.
Manage the engineering team's priorities, considering various delivery and product constraints, alongside cross-engineering dependencies.
Set project schedules and ensure on-time completion of development efforts.
Identify potential issues in project schedules and clearly communicate them to project stakeholders.
Take responsibility for release schedules and milestones, maintaining high velocity in a fast-paced environment.
Lead several technical programs, setting priorities for products and engineering, leading cross-functional teams to bring products to market, ensuring success metrics inform future efforts, and quickly fine-tuning the program as needed.

We are seeking for a highly organized and dynamic Senior R&D Project Manager to lead complex, cross-division projects involving multiple products. In this pivotal role, you will work closely with division program managers, product managers, and engineering teams to ensure successful project delivery from concept to execution.
This is an opportunity to drive innovation, coordinate high-impact initiatives, and influence the development of cutting-edge solutions across our organization.
Key Responsibilities:
Lead and coordinate large-scale, cross-division R&D projects that span multiple product lines, ensuring alignment with company objectives and strategic goals.
Collaborate closely with program managers, product managers, and engineering teams to define project scope, requirements, and deliverables.
Develop detailed project plans, set deadlines, assign responsibilities, and monitor progress to ensure timely and successful delivery.
Facilitate effective communication among all stakeholders, acting as the main point of contact between teams and upper management.
Track project performance, manage risks, and proactively resolve issues to keep projects on schedule and within budget.
Prepare and present regular status reports, updates, and documentation for stakeholders and leadership.
Foster a collaborative, innovative environment, motivating teams and leading without direct authority.
Ensure comprehensive project documentation and adherence to best practices throughout the project lifecycle.

We are looking for a Project Manager.
By taking on this role, you will have the opportunity to make a significant impact on our internal processes, our external processes with clients, as well as our product performance.
To better understand the projects with the biggest impact, you will need to work closely with most teams across the organization.
What you'll be doing
Identify, define, and manage the execution of projects and A/B tests to drive measurable growth and performance improvements for the organization.
Streamline operations by developing and leading internal processes to enhance efficiency and goal alignment.
Collaborate closely with technical teams, including developers, QA, Product, Business Intelligence, and Monetization, to ensure seamless execution.
Create customer-facing documentation to communicate product performance, A/B test results, and new features effectively to clients.
Provide support to US-based client-facing teams, ensuring smooth communication and issue resolution.

We are hiring a Solution Architect to customer-facing teams supporting different technical areas such as IB/ETH networking, DPU, Cloud infrastructure DevOps, HPC/AI workloads, and customer success. In the process, you will have the opportunity to become a specialist in our enterprise products including the DGX/HGX systems, and networking DPUs and switches, as well as our developer software platforms including our Omniverse, our HPC and AI. It may also be possible to rotate with our program management or engineering teams. Are you ready for the challenge?

What youll be doing:
Be responsible for the setup of experiments, tests, equipment, and otherwise facilitate evaluations that help solve customer problems using our technologies.
Partner with Build and Program Management teams to support AI Factory deliveries globally.
Establish close technical ties to the customer account, establishing personal relationships to facilitate rapid resolution of customer issues.
Work closely and collaborate with the customer account team, other Solution Architects, and/or product engineering teams during quarterly rotation assignments.
You will raise and provide timely advance warning of critical customer issues that require additional attention.
Present platform solutions to customers, partners, community, etc.
Some rotation assignments might require up to 15% travel.

As Director of Global Technical Support, you will lead our global technical support team, focusing on delivering exceptional service related to our products and solutions. Your leadership will ensure high customer satisfaction, efficient resolution of technical issues, and strategic development of support infrastructure leveraging automation and GenAI.You will be expected to be proficient in technical support best practices and bring them to our company.
Location: Tel Aviv, Israel, hybrid role (3 days a week from the office).
Key Responsibilities:
Lead and strategically manage a global technical support team, overseeing day-to-day operations and long-term support strategy.
Develop and implement automated support solutions and integrate advanced GenAI tools to streamline operations and enhance customer interactions.
Serve as a senior escalation point, providing expert guidance on complex technical issues related to our products and solutions.
Collaborate closely with R&D, Product Management, Customer Success, and Sales teams to align technical support operations with product development and customer requirements.
Foster continuous improvement through advanced analytics, KPIs, customer feedback, and innovative support methodologies.
Define and ensure adherence to Service Level Agreements (SLAs), maintaining superior levels of customer satisfaction globally.
Develop and manage internal and external knowledge bases, documentation, and training programs centered around GenAI and automation.
Drive team development through effective coaching, mentoring, and performance management practices.

we are looking for an Program Manager, Internal AI Solutions to join the Production Operations team and work closely with our AI department. This role bridges the gap between technology and operations, ensuring our company adopts the most effective AI-driven tools and automation to enhance efficiency, streamline internal work processes and drive operational excellence.
What am I going to do?
You will identify, evaluate, and implement AI-driven tools (internal and third-party) to optimize workflows and automate processes.
You'll collaborate with customer care, business, product, and engineering teams to ensure seamless integration and efficiency.
As part of your job you will interview internal teams, map processes, analyze workflows to identify bottlenecks which need to be resolved.
You have a strong analytical mindset, excellent project management skills, and a passion for AI-driven innovation in business operations.