דרושים » הנדסה » Business Analyst Customer Operations

Were looking for an experienced, business-minded ARR Data Analyst to join our team and help drive visibility and clarity into our recurring revenue performance.
This role is key in supporting strategic decision-making through data, and requires someone with a deep understanding of SaaS metrics and strong analytical skills.
As an ARR Data Analyst, you will be responsible for the calculation, monitoring, forecasting, and reporting of ARR.
You will work closely with cross-functional teams to ensure the accuracy and integrity of revenue reporting. This is a highly collaborative role that requires strong analytical skills, attention to detail, and an understanding of subscription-based business models.
What Youll Do
Own the tracking, validation, and reporting of ARR and other key SaaS metrics (NRR, GRR, churn, upsell, etc.).
Analyze trends and changes in revenue performance and proactively surface drivers, anomalies, and opportunities.
Develop and maintain dashboards and recurring reports that enable executive and team-level decision-making. (MBR & QBR)
Partner with GTM to understand customer activity and align revenue data with business performance.
Help identify opportunities to improve processes and increase data accuracy and efficiency.
Support the different domains in the CFO with analysis & reports related to ARR

We are seeking a seasoned Marketing Analyst to join our Marketing Analytics team.

The ideal candidate will possess a robust analytical mindset, extensive experience in data analysis, and a proven ability to derive actionable insights from complex datasets.

This role is pivotal in influencing our marketing-retention strategies and enhancing business performance through deep, data-driven analysis.

What youll do:
Data Analysis: Conduct in-depth analysis of down of funnel data to uncover trends, patterns, and opportunities for existing self-served customers. Translate these findings into actionable business insights and strategic recommendations for senior management.
Reporting: Develop, refine, and maintain sophisticated dashboards, reports, and visualizations to monitor KPIs such as retention, onboarding, adoption, customer satisfaction, cost to serve, and ROI.
Insights Generation: Provide detailed and actionable insights to drive strategic retention decisions. Focus on both proactive and reactive analysis to support continuous improvement and innovation in marketing strategies.
Collaboration: Partner with cross-functional teams, including marketing, data, sales, finance, and operations, to understand their data needs and deliver tailored analytical support for various marketing initiatives.
Support: Offer high-level analytical support for strategic retention projects, including customer segmentation, customer journey mapping, and performance optimization.

Be a part of the Global Business Applications group, supporting our Sales & Marketing organization, where youll play a key role in shaping our information systems. Leverage cutting-edge Salesforce technologies and related tools to drive business impact, while managing integrations across multiple platforms to ensure seamless data flow and operational efficiency.

Key Responsibilities:
Own and manage end-to-end projects and items, from initial scoping and stakeholder alignment through execution, testing, deployment, and post-launch support.
Lead and deliver end-to-end Salesforce Sales and Marketing solutions, driving initiatives such as product bundling, pricing rules, Quote Calculator, journey orchestration, and campaign automation from concept to execution.
Work closely with business stakeholders and technical teams to design and execute complex projects using both out of box features.
Design and analyze various business processes and related data from the requirements gathering to implementation and roll out.
Responsible for evaluating and recommending a configuration that maximizes software capabilities.
Maintenance including problem (ticket) resolution within SLA and highest quality.
Evaluate new tools to be implemented with integration to Salesforce to drive solutions to business process issues and maintain data integrity.
Participate in Agile ceremonies and work within Scrum sprint cycles to prioritize, plan, and deliver Salesforce-related tasks and enhancements.

What youll be spending your time on:
Lead and mentor a team of data analysts, providing guidance, support, and professional development.
Collaborate with stakeholders across Operations, Product, Tech, and Program Managers to define data strategies and ensure alignment with business goals.
Design and implement scalable data models, dashboards, and reports that provide actionable insights.
Drive data-driven decision-making by analyzing trends, identifying opportunities, and proactively addressing challenges.
Establish and track key operational KPIs, ensuring data integrity and accuracy.
Manage multiple projects, prioritize tasks effectively, and ensure timely delivery of insights to support business objectives.
Advocate for best practices in data analysis, visualization, and data storytelling across the department.
Continuously improve processes, tools, and methodologies to optimize efficiency and impact.

Medison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We are hiring an FP&A Analyst and Business Partner to join our corporate team in Israel.

Responsibilities:
Labor analytics:
* Conduct detailed analysis of workforce trends, labor costs, and productivity metrics.
* Develop and maintain models for forecasting labor demand and supply.
* Collaborate with HR and operational teams to gather data and insights for workforce planning.
* Prepare regular reports and presentations for senior management regarding labor and workforce analytics.
* Monitor and analyze variances between actual and forecasted labor costs.
* Support the annual budgeting and quarterly forecasting processes related to labor expenses
* Identify opportunities for cost optimization and efficiency improvements within the labor and workforce domain.
* Stay updated on industry trends and best practices in labor analytics and workforce planning. Business partner / FP&A Analyst:
* Act as a trusted advisor to HR and departmental leaders, translating financial data into actionable insights
* Monitoring and consolidating the financial information and produce relevant BI reports
* Delivering key financial forecasting, along with insightful performance reporting and analysis, while engaging various stakeholders in the company
* Preparing detailed analysis, trends and KPI presentations for key stakeholders
* Building financial models and methodologies, supporting the measuring and planning of the
* corporate level performance · Analyzing profitable measures, by comparing actual, forecast and
* budgets
* Leading various ad-hoc analysis and process improvement projects to drive efficiency and scale
* Provide actionable recommendations based on financial analysis and scenario modeling.

What youll be investing your time on: 
Module row data into data warehouse tables according to our data modeling roles and practices.
Design data models and lead result driven analytics process based on Checkout strategy needs: such as customer risk scoring model, customers profiling and segmentation models, etc.
Work with stakeholders in the company, such as GTM, Strategy., Risk, Operations, Product, Tech for their data needs collection and prioritization.
Work with our central data team and with Checkout data foundation team to define the Checkout data roadmap and deliverable. Create a process to track progress and timeline, while providing visibility to the different stakeholders.
Design analytical solutions for a wide range of Checkout org needs.
Expand data capabilities to support business decisions by providing accurate and user-friendly data models, insight, reports, and dashboards.
Built a process to support new initiatives go/ no go decision process.
Built an infrastructure to support market research and competitor analysis for benchmarking needs.
Be a hands-on manager while also being a strategic leader and bringing value to the Checkout organization.
Create internal documentation and glossaries of Checkout data structure and measurements.
Promote data driven business thinking and create self-service tools to support employees and managers across the organization.

Were seeking a highly analytical and business-oriented Payments Operations Analyst to join our payments team. In this role, youll analyze cost structures from various payment providers, identify optimization opportunities, and help improve performance, reduce costs, and drive revenue.
Key Responsibilities:
Analyze processing fees, interchange, and scheme costs across providers and payment routes
Build dashboards and models to track costs by method, market, and provider
Collaborate with Payments Ops, Finance, and Reconciliation teams to ensure accurate cost reporting
Identify inefficiencies in payment routing and propose improvements
Translate data insights into clear business recommendations for stakeholders

abra is hiring an Information Systems Analyst Location: Petah Tikva | Full-time , Sunday–Thursday Job Description:
* Analysis, specification, testing, and implementation of information systems
* Hands-on work with SAP and additional systems
* Collaborated with development, QA, and infrastructure teams to implement optimal solutions.