דרושים » מכירות » CSM Publishers - Global Business Solutions

As a Client Solutions Manager (CSM), you will collaborate cross-functionally with teams across the organization to support leading Israeli B2C advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.

This role is based in Tel Aviv.

Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in the external narrative of us in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.

As a Client Solutions Manager (CSM), you will collaborate cross-functionally with teams across the organization to support leading Israeli advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.

- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in the external narrative of TikTok in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.

The e-commerce team partners with leading commerce clients in the Israeli market, helping them scale their businesses through our advertising worldwide. We act as strategic advisors, providing expert guidance, data-driven insights, and best-in-class support to maximize their success on our platform.

Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy.
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Develop automated reports utilizing the company's internal data tools and Excel.

We are looking for a Relationship Manager to create long-term, trusting relationships with our customers. The Relationship Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. The goal is to contribute to sustaining and growing our business to achieve long-term success.
Responsibilities:
Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships.
Develop a deep understanding of clients needs and proactively create tailored plans and recommendations, leveraging your knowledge of our products and industry insights to support their growth.
Identify key staff in client companies to cultivate profitable relationships.
Resolve clients issues quickly and effectively.
Drive upselling and cross-selling initiatives while ensuring high standards in sales, supply, and customer service processes.
Aim to preserve and develop an assigned portfolio of clients.
Gain solid knowledge of competitors.
Leverage transactional data to deliver insights and guidance that help customers enhance performance across all areas of their business.
Work closely with our Product teams to help influence our new product developments based on customer needs.
Identify and close new opportunities to grow business within your portfolio of customers.
Act as a central point of contact to a wide range of internal functions.
Face-to-face meetings with customers on a quarterly basis
Take part in events related to fintech, payments, and main industries related to your portfolio.

As Director of Customer Success for the Public Sector, you will lead customer engagement initiatives tailored for governmental and defense clients worldwide. Serving as the primary liaison for our public sector customers, your role will ensure clients fully leverage AI capabilities to achieve their strategic security and maritime safety objectives. This position requires strategic leadership, deep familiarity in the public sector dynamics, and customer relationship excellence.
Key Responsibilities:
Develop and implement comprehensive customer success strategies specifically for public sector clients, including coast guards, navies and defense agencies.
Lead and mentor a global team of Customer Success Managers focused on the public sector, providing strategic oversight, coaching, and mentorship.
Act as the expert escalation point for specific public sector client issues, ensuring effective resolution and sustained client satisfaction.
Manage end-to-end account responsibilities, encompassing technical integration, operational deployment, and ongoing product support to the public sector.
Collaborate with the Customer Success Leadership team on best practices for the team, market learning and training of the team.
Collaborate extensively with Product, R&D, and Sales teams to align client needs with product development and strategic company goals.
Identify opportunities for upselling and expanding solutions within existing public sector accounts through value and engagement, contributing significantly to revenue growth.
Organize and conduct specialized training, webinars\workshops addressing public sector operational scenarios, challenges, and best practices for AI-driven maritime security.
Systematically gather, analyze, and relay client feedback to internal stakeholders to inform continuous product innovation and improvement.

we are looking for a Sales Customer Success Manager who will drive retention and revenue growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success. This includes identifying opportunities to expand customer usage of the platform.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills, combined with a results-oriented approach to driving customer value and platform adoption.
What am I going to do?
Onboard high-value customers with demos, highlighting features that drive increased usage and potential upgrades, while providing educational sessions on best practices, premium features, and services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to maximize ROI and ensure customer success.
Increase retention and revenue growth by identifying and closing upsell and cross-sell opportunities, while driving expansion revenue through strategic advisory.
Represent the voice of the customer, providing valuable feedback and insights to core product and marketing teams.
Track and report on key KPIs such as churn rate, expansion revenue, and customer lifetime value to measure success and improve customer satisfaction.
Develop and execute customer success plans that outline strategies for achieving customer goals and maximizing platform usage.
Use strong analytical skills to translate data into actionable insights, proactively suggesting solutions and upgrades to meet evolving customer needs.
Work with tools like Salesforce and G Suite to manage customer accounts and monitor performance, ensuring structure in ambiguous situations.

Join us, a well funded startup, where innovation fuels transformation.
We're revolutionizing the global freight industry with our advanced digital freight platform.
At our company, we leverage cutting-edge technology to streamline sales operation and financial processes. Our holistic approach prioritizes efficiency, cost-effectiveness, and an exceptional user experience. If you're ready to be part of a dynamic team shaping the future of global trade, we would love to hear from you!
Join us in redefining possibilities in the trillion-dollar freight industry.
Job Description:
As an Account Executive at our company, you will play a crucial role as an Individual contributor in driving the growth of our client base and revenue. You'll be responsible for establishing and cultivating relationships with key stakeholders in the freight forwarding industry. This role requires a proactive and results-driven individual who can navigate the challenges of the market and contribute to our mission of transforming global trade.
We are looking for someone in Israel / Europe.
Key Responsibilities:
Identify and target potential clients in the freight forwarding industry.
Initiate contact with prospective clients through various channels, including cold calls, emails, and networking events.
Create tailor presentations to address the specific needs and pain points of each client.
Lead prospects through the entire sales cycle, from initial contact to close.
Update weekly sales forecasts and meet quarterly quotas.
Gather feedback and communicate insights to the product team.
Keep detailed records of sales activities and client interactions using our CRM system (Hubspot).
Provide regular reports on sales performance and forecasts.
Work closely with Customer Success to ensure smooth launches.

A Tel Aviv based FinTech startup that provides the worlds leading 360 financial solution for small businesses.
platform enables every small business to:
Accept payments online & in person.
Pay vendors easily and automatically.
Access real time funding & Credit as needed.
Access full invoicing and bookkeeping solution.
Use multiple pre-integrated 3rd party services.
Were targeting one of the largest markets in the world. Small businesses represent 99% of the worlds businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should Let The Baker Bake!
Whats unique about?
Weve entered our rapid growth and expansion stage and are planned to grow from 50 to 200+ employees over the next year. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the companys evolution.
We are currently processing billions in volume for 80,000+ businesses and were just getting started. If you are talented, humble and ambitious now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey.
About the Opportunity:
We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

We are seeking a highly motivated and proactive Fraud Account Service Manager to serve as the primary point of contact and trusted advisor for our valued customers.
In this role, you will be responsible for maximizing our products utilization, by providing the customer with professional guidance, based on their requirements and resources. You will collaborate closely with the customer analysts and management teams, playing a key role in bridging the gap between technical capabilities and business outcomes.
This position is global, so hours flexibility is required. Some calls and meetings occur outside of standard working hours.
Your role and responsibilities:
Be the Main Focal Point for the Customer: Own the relationship with assigned clients, serving as their primary point of contact for all fraud-related inquiries, escalations and security policy rollouts.
Proactive Customer Engagement: Develop and maintain strong, proactive relationships with customers, anticipating their needs and providing strategic guidance on how to best leverage our fraud prevention solutions.
Independent Problem Solving: Take ownership of technical challenges and drive them to resolution, utilizing your technical acumen and internal resources effectively.
Project Management: Drive internal team collaboration, acting as a central point of facilitation, and ensure consistent visibility for the customer through regular updates and a clear articulation of progress.
Maximize Customer Value: Understand the customer's business objectives and risk landscape to provide recommendations and solutions that demonstrably maximize the value and return on their investment in our fraud prevention platform.
Collaborate with Fraud Analysts and Management: Effectively communicate technical details and customer requirements to our internal fraud analysis teams and provide clear, concise updates and strategic insights to both internal and external management levels.
Translate Customer Requests to the Lab: Act as a crucial liaison by clearly and accurately translating customer technical requests, feature enhancements, and integration requirements to our internal development and product teams (the "lab").
Timely Responses and Communication: Ensure prompt professional responses to all customer inquiries and maintain clear and consistent communication throughout all interactions.
Meet on a Weekly Basis: Conduct regular weekly meetings with key customer stakeholders to review progress, address any issues, discuss strategic initiatives, and maintain a strong collaborative partnership.
Understand Customer Risk Assessment and Fraud Related Processes: Develop a deep understanding of each customer's unique risk assessment methodologies, fraud detection strategies, and overall fraud-related operational processes to tailor our solutions and support effectively.