דרושים » תוכנה » Customer Solution Engineer

We are looking for a Customer Data Engineer.
As a Customer Data Engineer, you will be a part of a strong energetic, and fast-growing global team. You will be an integral part of clients' onboarding and ongoing data requests and projects. You will be working closely with internal PM and CSM teams as well as interacting directly with clients data teams across different business verticals. Your core responsibilities will involve playing an active role in collaborating with internal teams to construct tailored data transformations and manipulations while working with top-notch technology (Cloud tech etc.) The ideal candidate is an SQL whiz with a strong work ethic, robust analytical and technical capabilities, and highly effective time management skills. We are looking for a master multi-tasker who thrives in challenging, fast-paced environments, with agility and ease. 
The Customer Data Engineer is a position that brings with it an excellent opportunity to learn and grow within a rapidly expanding company on the cutting edge of Martech. 
Responsibilities:  
​Develop and support a wide range of data transformations and migrations 
Construct custom ETL processes: Design and implementation of data pipelines and data marts, access versatile data sources, and apply data quality measures 
Investigate data mismatches and apply solutions 
Work side by side and support the Customer Success teams in order to meet customer business needs. 
Interact with clients to understand business needs and collaborate on project scopes, planning, and execution. 

We are looking for a new senior member of our product management team to lead the development and execution of the B2B product strategy. we are not only empowers people to travel from A to B with a breeze but also provides companies with a toolkit to customise the ground transportation solution to their needs and deliver the service to their employees with high satisfaction while keeping crippling costs under control. You will be a key player defining how to achieve this and increase the product-market fit for more segments.
If you like building the complex systems yet making them appear simple to the end user and are enthusiastic about the self-serve approach and accelerating the product-led growth in B2B, then this job is for you. You will get a exposure to the clients to gather feedback, and will have plenty of data points and tools at your disposal to inform your decisions, and check hypotheses. We like disproving ideas based on the research insights as much as proposing them!
In this role, you will be leading cross-functional team consisting of engineering, design, analysts, and sales to ensure that the development process runs smoothly, our product is being adopted by the admins and bookers and delivers value.
Responsibilities:
Generate customer insights through quantitative and qualitative research to guide product vision and roadmap creation
Lead products and features throughout their life cycle from the idea stage to product requirements to execution and adoption
Work closely with Analysts, UX Design, Engineering, Product Marketing, and Sales teams to build high-quality products and bring them to the market
Track product performance and iterate until business needs are met and customer satisfaction is reached
Collaborate with other Product Managers in order to enhance your products through synergy with Mobile, Algo and ML solutions
Navigate in a fast-paced, fluid environment where product development and business requirements can often take new turns

About the job
The company's Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Engineering Manager, you will lead a team of sales engineers who engage with business prospects to discover and assess customer requirements, prepare and present demonstrations of our companys Cloud services, address and overcome technical objections that arise throughout the business process.
our company's Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage our companys cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to our company's Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
Partner with our company's Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
Work cross-functionally across our company, our partners, and our team to resolve technical roadblocks including capacity needs, constraints and product tests affecting customer satisfaction.

A cutting-edge analytics platform that empowers businesses to transform complex data into actionable insights. By combining advanced data processing capabilities with a user-friendly interface, enables organizations to build, embed, and scale interactive dashboards and visualizations seamlessly. Our mission is to simplify data analytics for everyone, driving smarter decisions and better outcomes.

As a Software Engineer on the Field Engineering Services Team, you will play a pivotal role in tackling coding challenges and delivering tailored solutions for our customers. You will work closely with customers directly leveraging your technical expertise to deliver complex custom scripting solutions - such as UI/UX extensions to enhance native functionality, API automation, and embedded applications. This is an exciting opportunity to collaborate within a dynamic team that bridges technical development and customer success while contributing to the larger organization by influencing product enhancements and shaping the future of our analytics solution.

EXPECTATIONS:
Collaborate with customers and internal teams to design, develop, and deploy custom scripts, extensions, applications, and integrations.
Build user interfaces using Javascript, React, Vue, Angular, Python, and TypeScript to enhance customer experience.
Develop robust frontend and backend solutions using JavaScript, Python, and other technologies to support scalable integrations.
Partner with Technical Account Managers, Customer Success Managers, Solution Consultants, and Solution Architects to identify technical requirements and create tailored solutions.
Maintain documentation and Knowledge Base articles to provide technical guidance to customers and team members
Hands-on experience in customer-facing projects and real-world problem-solving.
Exposure to cutting-edge analytics and integration technologies.
Mentorship and growth opportunities within .
A vibrant and collaborative workplace culture.

About the job
When leading companies choose our company Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use our company Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales our companyrs by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to our company Cloud products.
As a Customer Engineer, you will work with technical business teams as a machine learning subject matter expert to differentiate our company Cloud to our customers. You will help prospective customers and partners understand the power of our company Cloud, explain technical features, help customers design architectures, and problem-solve any roadblocks. You will also have the opportunity to help customers to leverage specialized Machine Learning (ML) hardware developed by our company, called Tensor Processing Unit (TPU). You will work with customers and product development to shape the future of the platform.
our company Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage our companys cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to our company Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Work with the team to identify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
Provide Machine Learning (ML) expertise to support relationships with customers, including product and solution briefings, proof-of-concept work, and partnering with product management to find solutions.
Work with customers to demonstrate our company Cloud product integrations in customer/partner environments.
Recommend integration strategies, enterprise architectures, platforms, and application infrastructure to implement a complete solution using best practices on our company Cloud.
Travel to customer sites, conferences, and other related events as needed.

We're growing fast and looking for an experienced and passionate senior leader to head our Application Engineering groups. This is a unique opportunity to drive the development of our cutting-edge SaaS platform, purpose-built for enterprise clients in the financial services sector.
As VP of Application Engineering, you will play a key role in shaping the architecture, roadmap, and practices of our core platform. Youll help steer the evolution of our SaaS solution to meet the needs of enterprise customers, while building the technical and organizational foundations for scale. In addition to guiding development priorities, youll foster a culture of engineering excellence, collaboration, and continuous improvement across the application teams.
This role reports directly to the CTO and is part of FundGuards leadership team.
Key Responsibilities:
Own the end-to-end development of our application layer, which integrates big data technologies and a distributed services architecture built for scale and resilience.
Lead and inspire a growing organization of ~80 engineers, building a strong engineering culture focused on quality, agility, and impact.
Translate business needs into scalable technical solutions by collaborating closely with R&D leadership, Product, and Customer Success teams (across Tel Aviv and the U.S.).
Ensure timely and high-quality delivery across multiple product areas, features, and customer initiatives.
Continuously evolve engineering practices, organizational structure, and team capabilities to support FundGuards rapid growth.

We are seeking a proactive and detail-oriented Customer Success Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.
Key Responsibilities:
Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
Documentation: Create and maintain documentation for all automation processes and workflows.
Training and Support: Train and support customer success team members on new automation tools and processes.

Were growing and looking to hire a Senior Product Manager who embodies our core values: People First, Customer Obsession, Striving for Excellence, and Integrity.
We seek a creative and passionate Product Manager to join our growing team and bring fresh ideas and innovative thinking.
The Senior Product Manager will be part of the product team, responsible for product planning and execution throughout the product life cycle. This role has unique and significant impact on the entire portfolio of products and will include collaboration with multiple teams alongside continuous prioritization.
Responsibilities:
Collaborate with customers and internal teams to identify and implement innovative solutions to complex challenges that align with user needs and business objectives.
Take full responsibility and ownership of the relevant product scope from inception to production.
Own the product life cycle: collect business, technical feedback, and requirements, define and prioritize product requirements, synthesize the input into the product definition, and ensure successful product releases with high customer satisfaction.
Manage the priorities and roadmap of your product, and relay them to both peers and customers.
Work closely with engineering to define detailed product features and follow up on the product plan to ensure the product meets the requirements.
Innovate to find creative solutions to customers problems and pains, across multiple product lines.

As Director of Global Technical Support, you will lead our global technical support team, focusing on delivering exceptional service related to our products and solutions. Your leadership will ensure high customer satisfaction, efficient resolution of technical issues, and strategic development of support infrastructure leveraging automation and GenAI.You will be expected to be proficient in technical support best practices and bring them to our company.
Location: Tel Aviv, Israel, hybrid role (3 days a week from the office).
Key Responsibilities:
Lead and strategically manage a global technical support team, overseeing day-to-day operations and long-term support strategy.
Develop and implement automated support solutions and integrate advanced GenAI tools to streamline operations and enhance customer interactions.
Serve as a senior escalation point, providing expert guidance on complex technical issues related to our products and solutions.
Collaborate closely with R&D, Product Management, Customer Success, and Sales teams to align technical support operations with product development and customer requirements.
Foster continuous improvement through advanced analytics, KPIs, customer feedback, and innovative support methodologies.
Define and ensure adherence to Service Level Agreements (SLAs), maintaining superior levels of customer satisfaction globally.
Develop and manage internal and external knowledge bases, documentation, and training programs centered around GenAI and automation.
Drive team development through effective coaching, mentoring, and performance management practices.

we are on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.
We have the technology, and now we are looking to expand our talent! - Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary advantage.
We're looking for a sharp and experienced Mac Internals Developer to join our Advanced Technologies team and build a next-gen efficient, flexible and modular endpoint protection agent. You will work with other developers and are expected to have vast experience with Mac Internals, security oriented development (e.g. API Hooking, Code Injection).
As a company team member, you will harness your skills to help millions of individuals and organizations fend off any malicious activity - practically defend the world from evil : )
Responsibilities:
Lead the design, development, and optimization of MacOS internals and system components.
Architect solutions for complex system-level challenges, ensuring robustness and scalability.
Collaborate with cross-functional teams to deliver high-quality software solutions.
Mentor junior developers, providing guidance on best practices in system-level programming.
Conduct code reviews and ensure adherence to industry standards and security protocols.
Stay current with the latest MacOS developments and contribute to the technical direction of projects.