דרושים » הנדסה » Customer Support Tools & Automation Developer

We are looking for a proactive and skilled Software Infrastructure Developer to join our team, focusing on building robust and scalable infrastructure to support seamless automation and reliability across systems. This role is essential in ensuring efficient integration within our CI/CD pipelines, creating tools and frameworks for end-to-end automation, and working with engineering teams to continuously enhance system stability. The ideal candidate will bring strong technical expertise in automation, CI/CD (with hands-on knowledge of Jenkins), containerization, and cloud infrastructure, along with proficiency in Python and Node.js.
Key Responsibilities:
Software Infrastructure Design: Design, build, and maintain scalable automation infrastructure and frameworks to ensure consistency and reliability on various systems.
Tool and Library Development: Develop libraries and tools to simplify the creation and management of end-to-end automation, enabling efficiency and ease of use.
CI/CD Integration: Integrate and optimize automation frameworks within CI/CD pipelines to streamline deployment and operational workflows.
Feature Ownership: Take ownership of new features and products from design to production, ensuring high-quality, reliable releases.
Cross-Team Collaboration: Collaborate with cross-functional engineering teams to gather insights and requirements, driving continuous improvement of automation tools and frameworks.
Documentation and Knowledge Sharing: Document best practices and usage guidelines for libraries and tools to promote effective adoption and knowledge sharing across teams.
Technology Evaluation: Continuously research, evaluate, and implement new technologies to maximize development efficiency and innovation.

We are looking for a highly skilled Customer Experience Engineer to join our team and help us solve complex customer challenges, investigate technical issues, and support our continuous improvement efforts.
The Customer Experience Engineer serves as the technical backbone of the support team, specializing in handling 3rd-level support, research and development escalations, engineering tasks, and complex ticket resolution. This role requires a deep technical understanding of the product, the ability to troubleshoot complex issues, and the skills to develop and implement technical solutions that enhance customer success. The main goal is to improve the support team's efficiency and effectiveness and foster continuous learning and improvement. This approach ensures a forefront of technical support, empowered by a deep understanding of the product and equipped with the tools to provide exceptional customer service.

we are a global leader in control systems for quantum computing, a field on the verge of exponential growth.
Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands.
At the core of our company's lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.
We are looking for a Senior Test Automation Engineer to join our Product Engineering Team. In this role, you will be responsible for designing and implementing automated test programs for hardware validation and production testing. You will work closely with hardware engineers to define test strategies, ensure seamless SW-HW integration, and optimize test environments to improve efficiency and reliability.
Key Responsibilities
Define and drive team SW methodologies to develop scalable and maintainable test solutions by using SW best practices
Develop and maintain automated test programs for hardware validation and production testing.
Analyze hardware schematics and component datasheets to understand DUT (Device Under Test) behavior.
Collaborate with hardware engineers to define, implement, and stabilize automated test environments.
Enable HW operation through software-driven testing methodologies.
Debug SW-HW integration issues and optimize test sequences for robustness and efficiency.
Maintain test documentation, analyze test results, and contribute to yield improvement efforts.

We are looking for a brilliant QA Automation Engineer to join our team. Create and manage a large scale systems using cutting edge technologies in an agile environment.

Work will include maintenance of servers software and OS, scaling our system, tuning of systems, deployment of our application to production environments and monitoring.

Key Responsibilities
Develop and maintain automated test frameworks using Python and Pytest for infrastructure components.
Implement Behavior-Driven Development (BDD) practices to create clear and concise test scenarios and specifications.
Design and execute comprehensive test suites for infrastructure systems deployed on AWS.
Collaborate with cross-functional teams to understand testing requirements and incorporate them into the automation strategy.
Scale and optimize test automation infrastructure to handle massive production tests efficiently.
Monitor and analyze test results using Grafana to identify performance bottlenecks and areas for improvement.
Generate detailed test reports using Allure to provide stakeholders with insights into test coverage, results, and trends.
Investigate and troubleshoot issues discovered during testing, working closely with development teams to resolve them.
Stay up-to-date with industry best practices and emerging technologies in test automation and infrastructure testing.
Mentor junior team members and provide guidance on test automation techniques and best practices.

We seek a passionate Tier-1 Technical Support Engineer to join our rapidly growing Global Support and Services organization.
As a Senior Tier-1 Support Engineer, you will serve as the first point of contact for customers, delivering timely, accurate responses. You will be the interface between our customers, field engineers, and development, providing top-tier technical support to our customers.We seek someone with a proven track record of supporting enterprise customers across Windows, Mac, and Linux environments, who thrive under pressure while managing multiple cases efficiently. In this role, your analytical thinking and resourcefulness will be key in troubleshooting complex issues, optimizing resolution times, and ensuring high customer satisfaction.
What will you do?
Assist customers with product-related questions, technical troubleshooting, and service-related concerns.
Understand the issue and the business/security impact, provide frequent, meaningful, and high-quality responses to customers.
Deliver clear, concise, and friendly communication that reflects a customer-first approach.
Escalate complex or unresolved issues to the appropriate internal teams.
Deflect repeated issues through automation/KB/Self Service.

We are looking for a Customer Solution Engineer.
The Solutions Engineer role in the Customer org is a unique hybrid of engineering, consulting and customer-facing responsibilities. It requires an understanding of our clients marketing goals and tailoring solutions to achieve those goals.
The Solutions Engineer is responsible for advising on efficiently integrating products with our client's internal systems and 3rd parties systems. He/She will be responsible for interacting with clients partners, and internal teams including Customer Success, Data Science, Professional Services, Product and R&D to ensure that clients have the solutions needed to successfully work with the platform.
The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized. They possess excellent communication and customer-facing skills and have a passion for excellence, innovation, and success. They thrive on investigating and troubleshooting technical issues, using their problem-solving abilities to find solutions.
This is not a behind the scenes role. Once trained on the platform and tools, the Customer Solutions Engineer will quickly start working directly on client projects and collaborating with our cross-functional teams, leveraging the teams best practices.
Responsibilities:
Analyze current technologies used within the company to provide optimal solutions based on the client's needs
Propose and establish a framework for necessary contributions from various departments
Work closely with internal team (Product, R&D) to design the solution based on requirements
Account for possible project challenges on constraints including, risks, time, resources and scope
Work closely with project management teams to successfully monitor the progress of implementations
Provide detailed specifications for proposed solutions
Analyze, debug, troubleshoot and proactively drive forward solutions
Master products and technologies in the domain of data integration, real-time event streaming and cloud solutions
Be the technical focal point for the entire Customer Success org
Lead calls with clients to understand their technical and business needs
Work with partners to analyze, define, and own the tech integrations to serve multiple clients

We are looking for a highly motivated support engineer to join our team and help us shape the future of internal developer portals.
Upon joining us, you will help our customers and users build their internal developer portal, setup integrations and configure self-service actions.
Our mission is to help organizations build their internal developer portals with ease and improve the developer experience and platform engineering processes.
What you'll do:
We believe incredible customer support is a must-have. Your role will encompass answering technical support questions, assisting users and customers as they use the product and building a knowledge base that will make using the product and its documentation easier.
Beyond technical work, you'll assist in planning, grow our engineering team's skills, and help recruit new talent. By contributing to our open-source projects, you will also take part in maintaining open sources and collaborate with developers around the world. You won't just build; you'll shape the future of developer experiences.
Who You'll work with:
As a Support Engineer, you'll be joining a collaborative and dynamic support team where the customer and his needs are heard.
You'll closely collaborate with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.
Your input and expertise will have a significant impact on the product's development, as you will experience first-hand the common questions and areas where the product can be improved.
Additionally, you will have the opportunity to work closely with our customers and engage with our product community. Your insights and interactions with them will play an important role to ensure we deliver the best product possible.
Together, we'll continue to empower platform engineers and developers worldwide, providing them with the tools they need to create seamless and robust developer portals. Join us in our mission to revolutionize the developer experience!

Required CXM - Solutions Expert (Customer facing)
Job description
As a Product Expert, you'll be the technical authority on our all-in-one IT management platform. You'll work directly with customers to maximize product value, raise adoption, and provide expert guidance on our capabilities including RMM, PSA, and Action AI. Your deep product knowledge will be essential in helping customers get the most out of our platform.
Responsibilities:
Customers technical authority
Meet with customers to help them maximize product value
Support customers with technical product knowledge and best practices
Contribute to knowledge base content and documentation
Support the Academy team with technical expertise
Collaborate with the Customer Experience team to drive product adoption
Demonstrate advanced product features and use cases to customers
Identify and document customer product needs and feedback
Assist with complex customer technical questions and challenges on Zoom calls
Stay current on product updates, features, and industry trends
Provide expert input on product improvements based on customer interactions
Our platform customization (create reports, setup automation profiles, etc.).

As a UAT Service OPS Engineer, you will play a critical role in supporting our enterprise-grade iLottery platforms. Acting as a technical bridge between our customers and internal teams, you'll resolve complex issues, contribute to continuous service improvements, and ensure our solutions meet the highest standards of reliability and performance.

Key Responsibilities:
Serve as a key contact for technical supportresponding via email and JIRA Tickets.
Provide Tier 3/4 technical support for both internal stakeholders and external clients, ensuring high-quality service.
Collaborate with cross-functional teams, including R&D and customer support, to analyze and resolve complex product issues.
Own technical problem resolution from identification through resolution, employing best practices in troubleshooting and root cause analysis.
Prioritize and monitor active support issues to ensure timely resolution and customer satisfaction.
Contribute to documentation and knowledge sharing to improve team performance and customer outcomes.

Were looking for a visionary Support Engineer Tier 1 to join the team.
In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.