דרושים » מחשבים ורשתות » Professional Services Engineer

we empower organizations to run in the cloud by aligning operations and security around access management.
Our platform provides companies with Just-In-Time and Just Enough access across their hybrid environments, reducing the access risk while improving productivity. has offices in New York and Tel Aviv and supports dozens of customers across the US and the world including large Fortune 500 companies, and was honored in Gartner's Magic Quadrant for Privileged Access Management.

What are we looking for?
We are seeking a skilled Professional Services Engineer, who will serve as a technical expert and trusted advisor for customers throughout the post-sale journey.As a Professional Services Engineer, you will own the technical execution of complex deployments, integrations, and custom solutions, partnering closely with Customer Success, Sales Engineering, and Product teams.

Responsibilities:
Lead and deliver end-to-end implementations of for enterprise customers.
Design and configure integrations with cloud platforms (AWS, Azure, GCP), identity providers (Okta, Entra ID), and infrastructure tools (Terraform, Kubernetes).
Ability to build solutions and understand technical problems
Translate business requirements into scalable technical solutions.
Serve as a technical liaison between the customer, support, and R&D teams.
Develop and document deployment plans, best practices, and reusable templates.
Troubleshoot complex issues and provide hands-on technical support during deployments.
Contribute to customer-facing enablement resources and knowledge base content.

Required Professional services- Israel Region
Requirements
As a Pre-sale Engineer, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. In addition, you will be responsible for delivering a pristine first experience through your technical expertise and willingness to complete onsite activities across our install base, including hardware rack, stack, cable and label, software installation, cluster re-location. expansions, and the occasional break-fix request for Israeli customers.
Combined with being highly technical, you are calm under pressure, highly communicative, detail-oriented, and able to assess and resolve unexpected issues that may arise. You are seen as the process owners for the field activities, contributing your expertise to training and runbooks to enable our partners, as well as Customer Support.
Key Responsibilities:
Install, configure, test, and troubleshoot the Data solution in customer environments, ensuring it is fully operational and meets performance standards.
Collaborate with internal teams to provide input on product development and process improvement.
Maintain up-to-date knowledge of industry trends, emerging technologies and best practices related to AI and storage.
Stay current and knowledgeable of the latest software releases.

We are looking for a skilled Solutions Engineer with programming knowledge looking to join a fast-paced, and high-energy solutions engineering team and work on resolving customer issues, designing large complex deployments, improving the products, and training other tiers. Successful candidates must be detail-oriented and organized and have excellent organizational and communication skills. They will need to be able to manage multiple, high-priority issues simultaneously and effectively lead a remote team to resolution.
What youll do:
Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers themselves.
Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
Play a key role in feature design activities and understanding features in depth.
Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being properly implemented into the products.
Actively partake in tech support training sessions, compiling materials and delivering them to other tiers.

Were looking for a visionary Support Engineer Tier 1 to join the team.
In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

Required Customer Success Engineer
Description
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"Our data management vision is the future of the market."- Forbes
We are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, we take the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

Consulting large customers in product integration and design
Implementing, migrating, upgrading and optimizing high-end products in complex network environments
Developing Methods of procedures and low level designs to meet customers criteria
Developing test plans and testing new features and products before deploying them in production
Troubleshooting products when necessary
Assisting in customer production cutovers outside of office hours
Providing product training and workshops to customers
Working in collaboration with sales, R&D, TAC and other teams to ensure customer satisfaction

We are looking for a Technical Support Engineer to join our support teamsomeone who is passionate about networking and cybersecurity.

The ideal candidate is customer-focused and proactive, with a strong desire to help customers and partners resolve complex technical issues. In this role, you will apply your expertise in network and security troubleshooting to deliver high-quality technical support through chat, phone, and email.

Key Responsibilities
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues

the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide including Brex, Rippling, Navan, Qantas, SHEIN and many more with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career, join us.

You will join as our second Solutions Engineer, where you will act as a key member of the Israel and Middle-East team, you will work alongside our commercial teams throughout the pre-sales, solution design and implementation stages to understand our customer needs and technical constraints. Working collaboratively with both customers and internal teams, you will deliver product demonstrations, propose appropriate solutions to meet the customers goals, own the product and technology components of RFP responses and ensure the successful delivery of each project, which may involve sophisticated API integration, user experience design, and software development.

You will be working with our product and engineering teams, where you will help to refine our product roadmaps based on customer feedback and market knowledge. You will become an expert on financial infrastructure platform and how it can drive the digital economy, helping organisations to grow their business globally.

We seek a passionate Tier-1 Technical Support Engineer to join our rapidly growing Global Support and Services organization.
As a Senior Tier-1 Support Engineer, you will serve as the first point of contact for customers, delivering timely, accurate responses. You will be the interface between our customers, field engineers, and development, providing top-tier technical support to our customers.We seek someone with a proven track record of supporting enterprise customers across Windows, Mac, and Linux environments, who thrive under pressure while managing multiple cases efficiently. In this role, your analytical thinking and resourcefulness will be key in troubleshooting complex issues, optimizing resolution times, and ensuring high customer satisfaction.
What will you do?
Assist customers with product-related questions, technical troubleshooting, and service-related concerns.
Understand the issue and the business/security impact, provide frequent, meaningful, and high-quality responses to customers.
Deliver clear, concise, and friendly communication that reflects a customer-first approach.
Escalate complex or unresolved issues to the appropriate internal teams.
Deflect repeated issues through automation/KB/Self Service.

Required Manager, Product Enablement and Product Support Experts
Realize your potential by joining the leading performance-driven advertising company!
As a Manager, Product Enablement and Product Support Experts on the Publisher Professional Services group in our Tel-Aviv Office, youll play a vital role in providing guidance and development to a highly motivated team of engineers with a passion for technical project management, learning, client service, and creative solutions. In addition you will work with several teams within the company, ensuring all service level agreements are met and customer satisfaction goals are achieved.
This Role includes management of two domains Publisher Product Enablement and 3rd Level Support which are responsible for leading the products lifecycle in Pub Professional Services as well as troubleshooting the most complex issues of the publisher domain.
How youll make an impact:
As a Manager, Product Enablement and Product Support Experts, youll bring value by:
Direct management of 6 experienced engineers who perform in-depthtroubleshooting including DB analysis, reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels. The team also is responsible for introducing new products to professional services, leading technical projects including training and building processes and tools.
Manage through data driven approach, Monitor team KPIs to ensure Service Level Agreements and Customer Satisfaction are met while keeping Support and Professional Services management informed
Initiate, plan and execute cross functional projects as part of our Support strategy
Mentor team members Ability to coach, train and develop people, identify areas for continued learning and development and define career goals through personal meetings and b-yearly reviews
Act as a focal point of our professional services with R&D, Product Management, Sales, and Account Management.
Prioritize and address issues raised by our clients and internal stakeholders
Driving proactive, high-quality communication between the teams and our customers, including managing escalations if required
Encouraging an inquisitive learning environment to ensure the team implements improvements based on industry best-practices and project retrospectives
Ensure knowledge transfer from your team to other teams in Professional Services.