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We are looking for a highly motivated Operational Risk Manager to join the Second Line of Defense Risk team. The role is based in Tel Aviv. It is a key role in our Risk organization, responsible for helping the company identify and mitigate risks arising from internal processes, people, systems, and external events.
Responsibilities:
Help enhance the companys Operational Risk Framework, including policies, procedures, and controls.
Collaborate with key stakeholders in business units to perform operational risk management processes, e.g., document Important Business Services, conduct operational resilience reviews, investigate operational processes and procedures, perform risk and control assessments.
Maintain risk registers and implement key risk indicators to monitor operational risks.
Help strengthen the companys risk management programs (e.g., incident management, outsourcing).
Communicate risk information to stakeholders across the company and help prepare regular reports on operational risk matters.

we are seeking a Risk Management Manager to join our GRCS & Goverment Department.
Location: Tel Aviv / Jerusalem
Job Description
Lead and manage projects in the fields of corporate and project risk management across a wide range of companies and industries.
Full responsibility for meeting project objectives, timelines, and high‑quality professional deliverables, while maintaining ongoing collaboration and direct communication with senior key stakeholders.
Present findings to senior audiences and develop long‑term client relationships.
Manage and professionally guide a team of consultants, including work allocation, budget management and monitoring, and employee development.

we are seeking a Payments Operations Specialist to support and optimize our no-touch/self-serve billing stream. In this role, you will ensure smooth customer sign-up, checkout, payment processing, and fraud prevention, while also contributing to cross-company initiatives that shape our billing infrastructure and operational scale.
Youll work closely with Product, R&D, IS, Finance, and RevOps to support daily operations, troubleshoot issues, improve processes, and drive projects that enhance efficiency and accuracy across our Quote-to-Cash ecosystem.
What Youll Do:
Manage and optimize automated billing processes for self-serve sign-up, checkout, subscription activation, and payment processing.
Monitor and support fraud detection workflows to protect revenue and customer experience, handle chargebacks and disputes.
Troubleshoot billing system issues and perform hands-on configurations and QA across platforms (e.g., Zuora, NetSuite, Salesforce).
Identify process improvement opportunities and lead small-to-medium operational projects.
Support cross-company initiatives, including M&A integrations, infrastructure upgrades, and new product/billing flows.

We are looking for a strategic, relationship-driven Dispute Management Expert to lead our Recovery Optimization team and build valuable partnerships with Payment Service Providers (PSPs) and card networks. This unique hybrid role combines deep chargeback domain knowledge, business development capabilities, and team leadership. As a key member of our Product Analytics team, you will drive cross-segment recovery rate improvements by leveraging external industry knowledge, establishing strategic relationships with PSPs and issuers, and leading a team of domain experts and analysts. You will serve as our company's domain authority and external industry liaison, translating insights from payment networks and PSPs into actionable product improvements that directly impact our merchants' success. This role requires someone who can navigate both the technical complexities of chargeback management and the relationship-building aspects of B2B partnerships.
Responsibilities:
* Lead cross-segment recovery rate improvement initiatives using external industry knowledge and strategic insights from PSPs and card networks
* Establish and nurture strategic relationships with key stakeholders at Payment Service Providers, card networks, and issuers through regular meetings, industry engagement, and partnership development
* Gather critical intelligence on PSP-specific evidence requirements, submission formats, and opportunities to improve timelines, reduce fees, and optimize dispute handling processes
* Maintain expert-level understanding of card network regulations (Visa, Mastercard, Amex, Discover) and ensure company compliance with ongoing updates
* Create new dispute response content and optimize existing frameworks based on industry requirements, PSP feedback, and regulatory changes
* Define and execute strategy for enabling new business opportunities across industries, territories, and payment methods
* Manage a team of 2-3 specialists -setting priorities, allocating resources, and ensuring alignment with company OKRs
* Partner with Product Management to translate industry insights into product features and requirements
* Present findings, recommendations, and industry updates to executive leadership and cross-functional stakeholders

* Support Sales and Marketing with domain expertise for competitive positioning and enablement