דרושים » הנדסה » Technical Account Manager, Enterprise Support

As a member of the Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the Cloud Ambassador across all the cloud products, arming our customers with required tools and tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of us as a leading technology organisation?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT DOES A CLOUD SUPPORT ENGINEER DO?
First and foremost this is a customer support role in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, a Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Career development: We promote advancement opportunities across the organisation to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with us, so we are more interested in the areas that you do know instead of those you havent been exposed to yet.
Our Premium Support is a 24/7/365 operation and shift work will be required to include nights, weekends and holidays.

A fast-growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal-driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions-oriented individual who is ready to put your career in drive,the place for you!

We are looking to add a Tier 2 Technical Support Specialist to our team!

In this role, you will be responsible for troubleshooting and resolving high priority issues while interfacing with the engineering team for escalating bugs and completing customization requests. You will be the point of liaison between our US-based market and our Israel-based development team. The role requires a strong service orientation with excellent communication skills, attention to details, and independent problem-solving skills.

You will be part of our global Support team (Israel and US) and be reporting to our Manager of Technical Support (based in the US).

What you will be responsible for
Ensure a timely and quality resolutions of our customers open issues using our ticket systems, emails, and other available resources
Act as the bridge between the Support team (based in the US) and the R&D team (based in Israel)
Identify recurring issues that impact customer service quality and proactively suggest and implement solutions
Collaborate with the R&D management to create workflows that improve issues resolution and overall customer satisfaction
Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members
Why you should join us
Family-friendly environment and flexible working hours
An awesome global team of forward-thinking, innovative go-getters
Integrate with tech titans: work directly with APIs from Google, Facebook, Microsoft, and more
Be part of a rapidly scaling company poised for the future
Learning and growth opportunities within a fast-paced tech startup environment
Clear career advancement path for strong performers
We are committed to setting each other up for success. As a member of our team, you will work in an environment that encourages growth, initiative taking, and continuous mutual feedback in order to reach your full potential.
Cibus and lots of yummy treats

Ask a member of our team and theyll answer, Our people! We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When youre part of our team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Cloud Security was born out of the acquisition of Ermetic, an innovative cloud-native application protection platform (CNAPP) company, and a leading provider of cloud infrastructure entitlement management (CIEM). The acquisition combines two cybersecurity innovators and marks an important milestone in mission to shift organizations to proactive security. The combination of and Ermetic offerings will add capabilities to deliver market-leading contextual risk visibility, prioritization and remediation across infrastructure and identities, both on-premises and in the cloud.
Your Role:
Design, develop, and maintain complex, scalable, and high-performance systems with a focus on writing clean, efficient, and maintainable code.
Collaborate with cross-functional teams, including product managers and architects, to implement technical solutions aligned with business objectives.
Provide input on architectural design and participate in technical planning to ensure long-term maintainability and compliance with standards.
Identify and troubleshoot production issues, conducting root cause analysis and implementing fixes to ensure system reliability.
Contribute to code reviews and technical discussions, sharing knowledge and fostering a culture of collaboration and continuous improvement.
Your Opportunity:
Develop critical components and systems that drive business outcomes, while maintaining and enhancing core infrastructure for scalability and reliability.
Participate in the design and development of new features, integrations, and enhancements to software applications, databases, and interfaces.
Support and improve automated testing and deployment processes to ensure smooth delivery of new features and system updates.
Collaborate with other senior engineers to drive the technical direction of projects and ensure high-quality software delivery.

We are seeking an experienced Technical Account Manager (TAM) to serve as a trusted technical advisor for our Enterprise customers. As a TAM, you will lead technical strategy and implementation for strategic accounts, guiding customers through complex analytics projects and ensuring successful deliveries. You will scope technical initiatives, drive execution based on best practices, and play a key role in customer success.

Why Join Our Field Engineering Services Team?

Our Field Engineering Services team operates at the intersection of customer engagement, product innovation, and business impact. As a TAM, you will lead technical engagements, shape product adoption, and help customers maximize the value of their data solutions.

Our Enterprise customers rely on our technology to power insights for thousands of users. These implementations involve diverse data technologies, multi-stakeholder environments, and high-impact product integrationsoffering you the opportunity to work on challenging and rewarding projects.

We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions. This role is more than just troubleshootingit's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.

What You'll Do:

Customer Support & Troubleshooting:

Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:

Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:

Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:

Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

We at Defender for Cloud Apps are developing the next generation of SaaS security tools for data that is outside your network, and firewalls and perimeters don't work. Our technology allows organizations to protect their data in SaaS apps from any location, device, or network.

Defender for Cloud Apps is the most used service for protecting SaaS apps used by enterprises worldwide. And it's all being developed here, in Israel.
Are you an excellent teammate, looking to work in a lively, dynamic environment, where you can contribute, learn, and influence? Are you passionate about developing state-of-the-art engineering systems? Join our team of engineers to develop cutting edge detection and remediation systems. Be a part of defining and shaping the next big leap in the product's journey and all that - in our Tel Aviv office!

Our team values diversity of all types we strive to hire people with different experiences and perspectives into our team. To that end, we know that no candidate has every desired skill and experience, but all of us together makes our team strong.

Responsibilities
As a Software Engineer, you will collaborate with multiple teams across to deliver key customer solutions and support technology. You will improve the end-to-end lifecycle of services, analyze complex system behavior, and apply modern engineering practices to streamline deployments and reduce costs. Your role involves working on cutting-edge technologies and collaborating across disciplines to deliver impactful features. You will also contribute to business-critical initiatives in Security, requiring deep technical skills and the ability to quickly adapt to new areas. Join us to unlock your highest potential in a collaborative and agile culture

We are looking for an exceptional technical instructor and content developer to deliver workshops related to our AI compute and network solutions. This role will take active part in crafting high-quality training content including, hands-on workshops, instructor-led and e-learning courses, for our partners, customers and end-users. The work involves collaborating with internal and external subject matter experts to develop training, focusing on how to design, deploy, configure, optimize and manage accelerated computing solutions across a wide range of workloads such as AI, ML/DL, data science, and high performance computing.

What you'll be doing:

Deliver remote and in-person technical training related to our AI Infrastructure solutions

Develop high-quality hands-on workshops and e-learning training for our customers, partners and end-users, as an integral member of the Education Services content development team.

Partnering with subject matter experts (SMEs) from us and industry-leading organizations to draft training proposals aligned with key market segments and developer audience.

Creating lab-based training that includes compelling diagrams, explanatory videos, interactive hands-on exercises/assessments to leverage our solutions by collaborating with internal and external subject matter experts to help them solve real-world problems.

Collaborating with SMEs to integrate key features of our solutions into compelling, project-based learning experiences.

Developing instructor delivery notes, certification criteria and assessment materials.

Participating in internal test-flights and dry-run deliveries to ensure high-quality training material and that instructors are prepared to consistently deliver high-quality an exceptional learning experience.

Engage with regional teams to support training localization and deployment.

Actively seeking feedback from instructors, students, and industry partners to up-level the training.

Peer-reviewing, copy editing and providing feedback on training developed by other members of the team.

We are looking for an experienced Backend Infra Engineer with good DevOps orientation to join our Infrastructure team in order to keep building out our products and services to support new and exciting functionalities.

You Will:
Tackle complex challenges: Work on highly available, cloud-native applications used by millions of customers globally, handling millions of transactions monthly.
Immerse in the Fintech industry: Gain deep knowledge of Fintech, including payments, banking systems, fraud prevention, and more.
Sharpen technical skills: Collaborate with a strong engineering team to plan, implement, and maintain our cloud environment, profile and fine-tune services, and improve security.
Join a high-performing team: Work alongside highly experienced DevOps, Infrastructure, and Security engineers.

Responsibilities:
Manage cloud operations, monitoring, and develop tools, including integration of modern OSS tools.
Take ownership of our infrastructure and cloud architecture.
Develop and maintain CI/CD pipelines for cloud, web, and mobile applications.
Own the data infrastructure and continuously improve its scalability and readiness.
Guide R&D team developers in deploying their applications.
Build solutions to monitor, improve uptime, enhance performance, and ensure system stability (SRE).
Uphold high engineering standards for execution, code quality, and customer satisfaction.
Work across multiple cloud environments, including AWS, GCP, and Cloudflare.

empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking an experienced and motivated Senior Software Engineer to lead the development of key software features within our data-intensive cloud platform. In this role, you will have the opportunity to solve complex technical challenges, influence system design, mentor junior developers, and take ownership of high-impact projects.

Key Responsibilities
Design and architect medium-to-large scale software modules using design patterns, and OOP principles.
Lead development efforts for core features, ensuring performance, scalability, and maintainability.
Collaborate with cross-functional teams to define requirements, contribute to high-level architecture, and ensure product alignment.
Conduct and lead code reviews, provide technical mentoring to junior engineers, and promote best practices.
Ensure test coverage through thorough unit, integration, and performance testing.
Troubleshoot production issues and lead the resolution of complex technical problems.
Optimize CI/CD pipelines and contribute to release planning and automation.

As a member of the UC organization, youll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in us. Within our UC, We are Dedicated Cloud (ADC) roles engage with our customers who require specialized security solutions for their cloud services.

You'll have the opportunity to work on the technologies that power the world's largest cloud provider, in a dynamic, open, fast-paced environment.

In this role you'll develop, design, maintain, deploy, monitor and support a very important component in the Nitro/ML firmware, while enjoying every step of the journey.

Key job responsibilities:
A Principal Software Engineer (PE) would own and lead the development, optimization, and maintenance of the codebase, including:
1. Architecting and designing firmware/real-time components for efficient hardware resources management, packet processing, and driver interfaces
2. Implementing and optimizing firmware features to improve performance, scalability, and reliability. 3. Collaborating with hardware teams to ensure seamless integration with next-gen Nitro cards
4. Mentoring and coaching a team of software and firmware engineers, providing technical guidance, and driving best practices in firmware development
5. Engaging with internal and external customers to understand their networking requirements and translate them into features and enhancements
6. Staying up-to-date with industry trends, emerging networking technologies, and relevant standards to ensure the teams remain competitive and future-proof.