דרושים » תוכנה » Technical Account Manager

Ask a member of our team and theyll answer, Our people! We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When youre part of our team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Cloud Security was born out of the acquisition of Ermetic, an innovative cloud-native application protection platform (CNAPP) company, and a leading provider of cloud infrastructure entitlement management (CIEM). The acquisition combines two cybersecurity innovators and marks an important milestone in mission to shift organizations to proactive security. The combination of and Ermetic offerings will add capabilities to deliver market-leading contextual risk visibility, prioritization and remediation across infrastructure and identities, both on-premises and in the cloud.
Your Role:
This is a unique opportunity to be the first technical expert in our Cloud Security team, interfacing directly with customers to diagnose and resolve advanced technical issues. Youll serve as a trusted advisor, leveraging your deep technical expertise to enhance the customer experience while collaborating closely with internal teams to improve our solutions. As a one-person show, youll play a critical role in building a scalable customer-facing engineering function.
Your Opportunity:
Escalation Ownership: Take complete ownership of all technical escalations, ensuring timely follow-up and resolution.
Troubleshooting & Debugging: Analyze logs, profile code, debug issues, and provide bug fixes as needed.
Technical Problem Solving: Understand customer use cases, work with support, product, and engineering teams closely to be an effective liaison between core engineering and support.
Customer Engagement: Work directly with customers to troubleshoot and resolve issues related to Cloud Security products, ensuring exceptional satisfaction and retention.
Bug Tracking & Monitoring: Maintain and track all open bugs, ensuring clear status visibility and prioritization in collaboration with product and engineering teams.
Collaboration: Partner with product, engineering, and support teams to identify root causes of technical issues and drive improvements in our products and services.
Proactive Insights: Analyze patterns in customer issues to recommend preventative measures and improvements to the product.
Process Development: Establish and refine processes for managing technical escalations, ensuring efficiency and scalability.
Knowledge Sharing: Develop and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles.
Leadership on the Ground: Represent the customer-facing engineering team in cross-functional meetings and contribute to strategic initiatives.

We are looking for a talented Technical Support Specialist.
The Technical Support specialist is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams. You will need to understand our integration and detect customer issues. You will research, resolve and provide technical solutions, and work closely with the R&D. You will solve product gaps through new integrations to increase usage and satisfaction, while improving our products through integrated solutions and ease of onboarding. You must be a curious, diligent, innovative, problem solver. A team player with a strong motivation to succeed.
What youll be doing:
Act as the technical expert to help our clients achieve their goals and leverage their existing partnerships collaborating with us.
Collaborate with product managers on building the business case and impact product roadmap for new integrations.
Work in conjunction with Customer Success and Partner Marketing to ensure client facing teams are best equipped to leverage new integrations.
Analyze clients requirements from technical and functional perspectives and fit solutions by having a deep understanding of our system and products capabilities.
Build, monitor, and execute joint integration project plans with clients.
Work closely with enterprise clients and provide end-to-end support during their onboarding process.
Support Sales and Account Management efforts (presales and post-sales) for our highly strategic merchants as a technical subject matter expert.
Own public-facing SDKs, APIs, integration guides, and support documents.
Initiate and take part in designing and improving processes, tools, features, and products.

This role is for someone who is up for the challenge of leading the high-performing team that drives the GenAI revolution!

This role will require you to be responsible for the professional and personal development of your team, in addition to leading the technological strategy, building the tech agenda, while working closely with the Product team, driving your squad to be accountable owners of their work as they deliver measurable business impact through AI-powered solutions.

What youll do:

Oversee and own the professional and personal development of your team as you help them elevate their technical and leadership skills.

Define and lead the technological strategy for GenAI implementation and build a robust tech agenda aligned with business goals.

Help shape the technical GenAI strategy for the entire organization.

Drive your squad to be accountable owners of their work, fostering a culture of ownership and excellence.

Collaborate closely with the Product team to achieve ambitious goals and translate business requirements into technical solutions.

Architect and implement production-grade AI systems that scale effectively.

Run your squad's ongoing and quarterly planning with clear, data-driven KPIs.

We partner with OEMs and Mobile Carriers to improve users' device experience with a powerful solution suite built to maximize customer loyalty, engagement, retention, and revenue.
You will manage strategic projects within Aura's Content Solutions organization, AKA Aura News.

Due to your strong technical and data orientation, you will have the ability to deep dive into our product bits and bytes and contribute significantly to the evolution and performance of our product.

By taking on this role, you will have the opportunity to make a significant impact on our internal processes, our external processes with clients, as well as our product performance.

To better understand the projects with the biggest impact, you will need to work closely with most teams across the organization.

What you'll be doing:
Identify, define, and manage the execution of projects and A/B tests to drive measurable growth and performance improvements for the organization.
Streamline operations by developing and leading internal processes to enhance efficiency and goal alignment.
Collaborate closely with technical teams, including developers, QA, Product, Business Intelligence, and Monetization, to ensure seamless execution.
Create customer-facing documentation to communicate product performance, A/B test results, and new features effectively to clients.
Provide support to US-based client-facing teams, ensuring smooth communication and issue resolution.

seeking a Technical Support Engineer to join our global support team, providing 24/7 support to our customers. In this role, you will diagnose, troubleshoot, and resolve technical issues efficiently, ensuring high customer satisfaction. You will work with various software stacks, architectures, and cloud environments while following escalation procedures for unresolved issues.

Responsibilities
Take ownership of reported customer issues and drive them to resolution.
Research, diagnose, and troubleshoot system issues, providing effective solutions.
Follow escalation procedures to route unresolved problems to the appropriate teams.
Collaborate with technical counterparts to promote product adoption and expansion.
Advocate for customer needs internally, acting as their technical representative within .
Upgrade application for on-prem customers.
Contribute to the knowledge base by documenting common issues and solutions.
Prioritize and manage multiple open cases simultaneously, ensuring timely resolution.

We are seeking an experienced Engineering Team Lead with a backend focus who has built complex and innovative products from the ground up, thrives on solving complex challenges, and is passionate about creating scalable, robust systems. In this leadership role, you will lead the development of a brand-new AI-powered product, overseeing a talented team of engineers and working closely with Product, Design, and Data Science teams to deliver innovative solutions that impact users' lives.
Responsibilities:
Technical Leadership
Lead a team of engineers, fostering a high-performance and innovative engineering culture.
Take ownership of designing and building a product from 0 to 1, making critical technical decisions from the ground up.
Establish engineering best practices, ensuring long-term scalability, maintainability, and performance.
Collaborate with cross-functional stakeholders, including product managers, designers, and data scientists, to align on goals and priorities.
Product Development & Innovation
Design and implement a robust and scalable system, ensuring a seamless user experience.
Work closely with product and design teams to translate vision into a high-quality, technically sound product.
Explore and integrate cutting-edge technologies to solve complex problems in innovative ways.
Hands-On Engineering
Drive full-stack development, leading backend and frontend implementations as needed.
Conduct deep technical research to identify and implement the best solutions for performance, security, and reliability.
Our Technology Stack:Node.js, React Native, Redux, ReactJS, Scala, Play, Microservices, AWS, Docker, Kubernetes, MongoDB, Redis, PostgreSQL, Spark, Elasticsearch, Kafka, and more.

As the Mobile Group Manager, you will lead the Mobile engineering teams, overseeing daily operations and ensuring the timely delivery of high-quality, innovative, enterprise-grade mobile products. In this role, youll navigate a diverse mobile product ecosystem, encompassing SDKs, mobile and B2B desktop applications, as well as SaaS platforms.

We are seeking an experienced manager driven by the mission to develop a top-tier engineering group dedicated to technological excellence and delivering premium product quality to customers on time. As the groups leader, you will be responsible for fostering a culture rooted in trust, transparency, accountability, and genuine collaboration.

Success in this role requires a strong business acumen and a focus on aligning R&D initiatives with broader company objectives.

If you are passionate about delivering best-in-class mobile accessibility solutions, thrive in a challenging and innovative setting, and want to make a real impact, we are the right place for you.

Your Impact and Responsibilities:
Lead and manage a group of mobile team leaders and engineers responsible for all our mobile products, including mentoring, training, and task assignments.
Lead the architecture, design, and technology choices to ensure best-in-class mobile products for iOS, Android, and cross-platform solutions. This requires advanced knowledge of in-app SDKs, mobile automation testing SDKs, and mobile apps.
Recruit, build, and develop the mobile engineering team, coaching and mentoring team leaders and engineers and cultivating a culture of innovation, collaboration, and excellence.
Closely collaborate with Product Management, Research, Development, and Support teams of customers and partners using our products locally and globally.
Oversee project lifecycles from conception to deployment across multiple mobile platforms.
Willingness to travel for business 3-4 times a year to engage with the team and clients and support strategic initiatives.

This position will be based in our Tel Aviv office, located 5- minute' walk from Hashalom train station. We also have our own parking lot. We work in a hybrid mode, with flexible working hours.

Were seeking an experienced and skilled Data Infra Tech Lead to join our Data Infrastructure team and drive the companys data capabilities at scale.
As the company is fast growing, the mission of the data infrastructure team is to ensure the company can manage data at scale efficiently and seamlessly through robust and reliable data infrastructure. As a tech lead, you are required to independently lead the design, development, and optimization of our data infrastructure, collaborating closely with software engineers, data scientists, data engineers, and other key stakeholders. You are expected to own critical initiatives, influence architectural decisions, and mentor engineers to foster a high-performing team.
You will:
Lead the design and development of scalable, reliable, and secure data storage, processing, and access systems.
Define and drive best practices for CI/CD processes, ensuring seamless deployment and automation of data services.
Oversee and optimize our machine learning platform for training, releasing, serving, and monitoring models in production.
Own and develop the company-wide LLM infrastructure, enabling teams to efficiently build and deploy projects leveraging LLM capabilities.
Own the company's feature store, ensuring high-quality, reusable, and consistent features for ML and analytics use cases.
Architect and implement real-time event processing and data enrichment solutions, empowering teams with high-quality, real-time insights.
Partner with cross-functional teams to integrate data and machine learning models into products and services.
Ensure that our data systems are compliant with the data governance requirements of our customers and industry best practices.
Mentor and guide engineers, fostering a culture of innovation, knowledge sharing, and continuous improvement.

This is a unique opportunity to be the first technical expert in our Tenable Cloud Security team, interfacing directly with customers to diagnose and resolve advanced technical issues. Youll serve as a trusted advisor, leveraging your deep technical expertise to enhance the customer experience while collaborating closely with internal teams to improve our solutions. As a one-person show, youll play a critical role in building a scalable customer-facing engineering function.

Your Opportunity:

Escalation Ownership: Take complete ownership of all technical escalations, ensuring timely follow-up and resolution.

Troubleshooting & Debugging: Analyze logs, profile code, debug issues, and provide bug fixes as needed.

Technical Problem Solving: Understand customer use cases, work with support, product, and engineering teams closely to be an effective liaison between core engineering and support.

Customer Engagement: Work directly with customers to troubleshoot and resolve issues related to Tenable Cloud Security products, ensuring exceptional satisfaction and retention.

Bug Tracking & Monitoring: Maintain and track all open bugs, ensuring clear status visibility and prioritization in collaboration with product and engineering teams.

Collaboration: Partner with product, engineering, and support teams to identify root causes of technical issues and drive improvements in our products and services.

Proactive Insights: Analyze patterns in customer issues to recommend preventative measures and improvements to the product.

Process Development: Establish and refine processes for managing technical escalations, ensuring efficiency and scalability.

Knowledge Sharing: Develop and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles.

Leadership on the Ground: Represent the customer-facing engineering team in cross-functional meetings and contribute to strategic initiatives.

We are seeking a visionary Director of Engineering with a strong product mindset to lead the strategy, development, and scaling of our internal platform for Engineering, and our cloud infrastructure capabilities for SaaS customers.
As a Director of Engineering, you will lead teams working on two major areas: a developer-centric platform that provides the tools, automation, and infrastructure needed to seamlessly develop, deploy, and operate services in production, and cloud infrastructure capabilities for SaaS customers, including customer-facing infrastructure and management features that enhance integration, security, and reliability, ensuring a robust experience for our SaaS customers.
As a Director of Engineering, you will...
Define and drive the vision, strategy, and roadmap for the internal platform for Engineering, ensuring alignment with SaaS business goals.
Build, lead, and mentor multiple cross-functional teams of developers and DevOps to deliver a scalable and reliable platform.
Foster a culture of collaboration, automation, and continuous improvement within the engineering organization.
Architect and deliver a self-service, developer-centric platform that simplifies development, SaaS management and production operations.
Provide observability solutions to improve system reliability and visibility of our SaaS products and operations.
Partner with engineering leaders, product teams, and business stakeholders to ensure platform capabilities align with SaaS growth and reliability goals.
Stay ahead of industry trends in Platform Engineering, DevOps, and cloud-native technologies to continuously evolve the platform.