We are seeking a highly skilled and motivated Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for ensuring the success of enterprise customers. You will serve as a trusted advisor, providing technical guidance and support to ensure our customers achieve their desired outcomes and maximize the value of our software.

Responsibilities:
Customer Onboarding: Lead technical onboarding efforts for new customers, ensuring a smooth transition and successful adoption of our software.
Technical Support: Provide expert technical support and troubleshooting assistance to customers, addressing their questions and concerns promptly and effectively.
Customer Advocacy: Act as a strong advocate for customers, understanding their needs and goals, and communicating their feedback to the product and engineering teams.
Relationship Management: Build and maintain strong relationships with customers, establishing trust and credibility as a technical expert and advisor.
Product Adoption: Drive adoption of new features and functionalities, educating customers on how to effectively utilize our software to achieve their objectives.
Customer Retention: Proactively identify and mitigate churn risks, working closely with customers to ensure their satisfaction and continued success.
Technical Documentation: Contribute to the development and maintenance of technical documentation, including knowledge base articles, tutorials, and user guides.
Internal Collaboration: Collaborate effectively with cross-functional teams, including sales, marketing, product, and engineering, to ensure customer success.

A global leader in hybrid cloud security. brings a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. platform enables companies to rapidly prioritize and respond to risks affecting their business-sensitive systems. As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the XM platform quickly and effectively, setting them up for long-term success.
Responsibilities
* Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
* Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
* Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
* Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
* Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value
* Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
* Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
* Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
* Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
* Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

Required Customer Success Manager
Job description
About us: A hyper-growth, tech-enabled accounting startup providing e-commerce and DTC (Direct-to-Consumer) companies with comprehensive financial solutions. We empower businesses to manage their finances with confidence through innovative technology and expert support. We are seeking a dynamic and experienced individual to fill the role of Customer Success Manager. The ideal candidate will work closely with customers during the onboarding process and throughout their ongoing use of our service to ensure they are well-educated on the platform's capabilities and are fully utilizing its features. This role requires strong customer-facing skills and a solid understanding of accounting principles.
Key Responsibilities:
Lead the onboarding process for new customers, ensuring a smooth transition and setup of our services.
Educate customers on the full capabilities of the platform and how to effectively use it to meet their financial management needs.
Provide ongoing support and guidance to customers, addressing any questions or concerns and helping them to maximize the value of our service.
Develop and maintain strong relationships with customers, acting as their trusted advisor and advocate within.
Monitor customer usage and engagement with the platform, identifying opportunities for improvement and additional training.
Work closely with the product and development teams to relay customer feedback and suggest enhancements to the platform.
Create and update educational resources, such as tutorials, FAQs, and webinars, to assist customers in their use.
Conduct regular check-ins and reviews with customers to ensure they are meeting their financial goals with the help of our platform.
Stay updated on industry trends and best practices in customer success and accounting to continuously improve our customer success strategies.

a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform,ץ all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

We are looking for a Customer Success Manager with proficiency in German/ French to join the team!

customer success team has its finger on the pulse of our customers. We pride ourselves on providing top-notch service while maintaining a low-touch, no-touch model. The Customer Success Manager (CSM) is the eyes and ears of the entire team. Your goal is to get hands-on and learn about our customers needs and business workflow to ultimately cultivate long-term relationships and customer advocates. As part of the CSM team, youll collect feedback from churned customers, aggregate the data, and present actionable insights to the Product and R&D teams. In addition, youll be responsible for troubleshooting basic problems related to the accounts, such as billing, collection, and technical inquiries.

Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Onboard new customers and conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customer's queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points.
Educate clients on how to best use platform, aka best practices
Proactively identify (growth) opportunities and optimization points for clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate the continuous value of solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full onboarding experience

To support the expansion of our business were looking to grow our team with the experienced support engineer based in Israel to support our EMEA and US customers.
As a support engineer, you are focused on providing exceptional technical support to our customers and collaborate with R&D and product teams to ensure all clients issues are resolved at the right time frame and priority. You will be responsible for managing and troubleshooting challenging issues/questions/integration while keeping constant communication with the clients.
This is a client facing role that requires not just technical and product knowledge but also soft skills to help our customers resolve their issues. As a Support Engineer, you will have an opportunity to learn new technology and the potential to expand the role as the team grows.
ROLE AND RESPONSIBILITIES:
Work directly with our customers to resolve product-related issues
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
Work with R&D and product teams on issues escalations and product requests
Make sure to keep constant communication with the client and according to defined SLA
Troubleshoot while utilizing different tools and environments (logs, DB, AWS)
Become a product expert and proactively suggest product improvements and issues
Enrich our client knowledge base with relevant technical information
Being a technical advocate for our customers, working closely with the customer success and sales teams to understand clients needs

a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

Our Customer Success Managers are the face of to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Strategic team, you will be expected to deliver value and ROI to largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges, complex working environments and top-notch onboarding of new customers. As a part of the Strategic CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.

Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Onboard new customers and conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customer's queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points.
Educate clients on how to best use platform, aka best practices
Proactively identify (growth) opportunities and optimization points for clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate the continuous value of solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full onboarding experience

Are you a person who likes to work in a fast paced organization? For two decades, we have pioneered visual computing, the art and science of computer graphics. With our invention of the GPU - the engine of modern visual computing - the field has expanded to encompass personal computer games, movie production, product design, medical diagnosis and scientific research. Today, visual computing is becoming increasingly central to how people harmonize with technology, and there has never been a more exciting time to join our excellent team. We are now passionate about innovation at the intersection of visual processing, high performance computing, and artificial intelligence.

Our data centers, and the thousands of servers installed in them, are the foundation upon which our creative products and services are delivered. Our customer base consists of hundreds of deeply intelligent engineers who continually provide us with complex problems to be solved. We are looking for a highly motivated Data Center Engineer to join our team. Having depth and breadth knowledge of working in data center facilities in a large-scale distributed environment is a strength you'll need. You should have deep knowledge and experience in at least one of the following core areas: Project Management, Hardware Operations, Network Operations or Data Center Operations.

What you'll be doing:

Act as technical liaison for our technical teams.

Project manage highly impactful large and small scale data center and lab projects.

Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware.

Contribute to the development of the global DC knowledge base.

Lead teams to deploy new data center infrastructure, deliver server upgrades, integration, rebuild and other projects as required.

Build plans to optimize power, cooling and network resources.

Inventing the forecast to efficiently match supply to demand. Predict data center growth and scaling issues before they occur and implement solutions. You will acquire new facilities and optimize existing ones to support the business growth.

You will hunt for and resolve issues as well as analyze data looking for trends and systemic issues. Implement process improvements and develop a cutting edge operational environment.

We are seeking an experienced senior product manager that will take a pivotal role in our collaboration, data visualization, and analytics initiatives. We're searching for someone with approximately 5 years of experience in driving impactful solutions that cater to the unique needs of finance teams in small and medium-sized businesses.
If you are passionate about solving customers problems and excel at collaborating closely with talented teams to deliver meaningful solutions, then this role is the perfect fit for you! Join us in transforming how finance teams work and helping businesses thrive.
What You'll Do
Own features and product development through a full life cycle (e.g., ideation, design, implementation, launch).
Engage with customers and our customer success teams to identify and prioritize our customers' problems and needs, gather feedback to iterate on existing products, and identify opportunities to drive solutions that best solve these problems while advancing our business goals.
Dive into data and conduct market research to identify trends and understand the competitive landscape to inform product development decisions.
Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to drive successful product development and launches.
Create and maintain a comprehensive product roadmap, ensuring alignment with business stakeholders.
Create and maintain product documentation, including user guides and training materials.

Cybersixgill is looking for a talented Sales Engineer in Israel to join our EMEA and APAC team. This is an excellent opportunity for professionals currently in Customer Success roles who want to transition into a more technical and dynamic position. As a Sales Engineer, you will work closely with our commercial team in pre-sales situations to solve challenging problems for our clients. You will lead complex enterprise POVs and demonstrate the business and operational value of our technology to ensure success. The ideal candidate has demonstrated success in a Customer Success role with a technical focus and understanding of Cyber Threat Intelligence, experience in presenting to large audiences both on camera and in person, and the flexibility to adapt to customer personas in your region.
Responsibilities:
* Work in tandem with sales to support pre-sales opportunities, as well as post-sales upsell opportunities and renewals
* Meet with prospective customers, understand requirements, field technical questions, and demonstrate product capabilities
* Plan and manage hands-on product proof-of-concept efforts
* Design and develop innovative solutions to customer requirements using the Cybersixgill platform, and following industry best practices
* Address critical analytical, technical, and operational issues
* Drive user adoption across a variety of use cases
* Maintain expert technical knowledge of the Cybersixgill product suite
* Collaborate with our product team to drive innovation and customer requirements
* Develop and communicate our value proposition to executives

inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

Are you a natural leader and love to make people happy? we are looking for a Customer Success Team Leader to manage the daily activities of a customer success team. This is a cross functional role with a high level of influence in setting the direction and working methods for our fast-growing Customer Success department. With thousands of customers, we are setting standard methodologies in how to deliver optimal customer experience at scale and the Customer Success Team Leader is a critical position in our continued success.

What Youll Do
Manage, prioritize and overseer the daily tasks of the CSMs
Detect early signals of at-risk renewals, design playbooks to address them, and provide path to blocking issues
Continuously refine our core CS funnels ,customer segmentation, engagement models, analyze causes for customer success and churn
Develop and refine renewals, retention and expansion forecasting for all partners throughout the business, including: CSMs, VP CS and Execs
Own all Customer Success infrastructure; bring together systems in a customer focused way to enable CSMs, Services and our Customers
Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on customers needs, including processes for CSMs to: relay customer feedback to the Product team; align with the Support team on resolution of major cases and report bugs to the Engineering team; provide feedback to Marketing team on the readiness of our customers.
Gain insights for customer success functions through data analysis
Leading and owning CS related projects that requires coordination and communication with other departments.