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נאספה מאתר אינטרנט
19/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Customer Operations Engineer.
As Customer Operations Engineer, you'll work closely with customers and the engineering team to solve any technical challenges.
You will become knowledgeable about the customers user journey to make it more efficient and organized while achieving the Customer Operations goals.
You will also oversee every code release and implement systems to improve the efficiency of the team.
What Will You Do:
Work very closely with our top customers to make sure that they gain value and value-realization from our product and are satisfied with the overall service we provide.
Be the focal point for any technical-related matter, and progress and own the outcome until fulfillment according to customer's needs.
Participate in the proactive monitoring of customers environments via various monitoring tools and participate in the teams on-call rotation.
Be part of the customer's onboarding process and assist them with ongoing usage.
Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
Advocate internally for customer needs be the technical voice of the customer .
Contribute on an ongoing basis to our technical documentation.
Requirements:
3+ years of experience as a Technical Support Engineer/ Data Analyst/ Technical Customer Success Engineer.
Leading E2E, customer-facing activities with technical executives in Global customers.
Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand manner.
Domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, Threat Analysis.
Strong written and verbal communication skills in English, as well as business and technical acumen.
Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
Drive and excitement for a dynamic, fast-paced environment.
Ability to manage multiple tasks in a short time and adhere to tight schedules.
Detail-oriented, precise.
Strong critical thinking/ analytical skills with an entrepreneurial and proactive mind-set.
Technical hands-on experience and willingness to participate in on-call shifts.
Team-player, with the ability to work effectively independently.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
09/06/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: More than one
The customer success engineer is a key member of the post-sales organization, aligning our observability technologies with the needs of our customers. We are customer obsessed, work hard, and have a team culture that is both entrepreneurial, professional, and fun. This is a technical customer management role in which you will own the long-term relationship with our top logos. The role is Hybrid (3 days from the office) workdays are MondayFriday

Key Responsibilities:
Ensure proper onboarding for new long-tail customers so they have a seamless experience getting started.
Execute POCs and identify opportunities for upselling or cross-selling additional products or services to long-tail customers, driving incremental revenue growth.
Monitor customer adoption and usage patterns, proactively identifying any barriers to adoption and implementing strategies to address them
Serve as the primary point of contact for long-tail customers as their needs arise on an ad-hoc basis
Work with Long-Tail Account Managers to develop and execute retention strategies to reduce churn, increase customer loyalty, and ensure renewals
Customer Journey:
Develop comprehensive, accessible, self-service resources such as knowledge bases, FAQs, and video tutorials that address common customer inquiries and issues.
Implement automated onboarding workflows that guide new long-tail customers through the setup process step-by-step. Use email sequences, in-app messages, or chatbots to deliver personalized onboarding guidance and support based on the customer's specific needs and preferences.
Set up trigger-based communications to automatically reach out to long-tail customers at key milestones or touchpoints in their customer journeycheck in after they've completed onboarding, reached certain usage milestones, or are up for renewal.
Track long-tail customers' usage patterns and behaviors. Set up automated alerts or notifications to flag instances where customers may be experiencing issues or underutilizing the product.
Implement automated surveys or feedback forms to gather insights from long-tail customers about their experiences with the product or services.
Generate personalized product recommendations for long-tail customers based on their usage history, preferences, and behavior.
Automate and streamline repetitive tasks and processes involved in managing long-tail customers.
Requirements:
3+ years of experience as a Customer Success Engineer/Manager/Technical Account Manager/Project Manager/Leading E2E, customer-facing activities with C-Level executives in global customers.
Excellent customer-facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy-to-understand manner
Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, and Analysis
Strong written and verbal communication skills in English, as well as business and technical acumen.
Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
Travel up to 20%
BA/BSc degree in Software Engineering, Computer Science or equivalent experience
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
29/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, is transforming the hospitality industry with innovative solutions.

has 15 offices and 700+ team members across the globe.

Are you a natural born instructor and a native English speaker with a passion for customer education? Are you tech-savvy and looking to join a market leader in the vacation rental industry, contributing to compelling training experiences?

We are looking for a Customer Training Developer to join Training team, and help pioneer the establishment of the customer education domain. This is part of our efforts to provide extraordinary customer experience to our users and expand their self-service opportunities.

The Customer Training Developer will be responsible for creating top-notch training courses for our diverse customer base, assessing its effectiveness, and improving it based on feedback and data. The role involves collaborating with various stakeholders across the company to ensure customers optimize their use of our industry-leading products.

Responsibilities
Create engaging, interactive and compelling e-learning materials and videos for customers to guide them on how to use our robust product, to support onboarding processes, and to promote feature adoption.
Work closely with stakeholders and subject-matter experts from various departments, to identify internal needs and customer pain-points, and translate them into training materials for customers at varying technical and product experience levels.
Analyze training efficacy and user engagement, and work to improve the data.
Create and manage training content in our authoring and video tools and LMS, while keeping a cohesive and organized structure.
Work on multiple projects simultaneously, and under tight timelines.
Take full end-to-end ownership over projects within Training team.
Requirements:
At least 2 years of experience in developing customer-facing technical training courses and materials a must
Native-level English proficiency, both verbal and written a must
Experience with SAAS products in a global, dynamic and fast-paced environment
Experience working with authoring tools, video tools and learning management systems (Elucidat, Powtoon and Docebo an advantage)
Proficiency in writing effective copy, instructional text, audio and video scripts, as well as editing and producing videos
Creativity and a strong aesthetic sense for designing visually appealing and engaging training content
Strong interpersonal communication skills, for collaboration with stakeholders across various levels and geographies
Empathic intelligence, ability to ask the right probing questions and simplifying complex notions and processes
Positive "Can-Do" attitude, proactive, self-motivated, and independent
Strong organizational skills, meticulous attention to detail
Technical orientation, curiosity and self-learning mindset
Nice to have

Experience working with Jira, monday.com and Google suite
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
19/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for an outstanding Customer Success Manager to join us!

As the focal point of contact, you will become the SAMs person for customers and partners guiding them to derive value from our product and services, identify key strategies that will unlock business expansion, increase customer satisfaction and loyalty, improve product adoption

Main Responsibilities:

Be the trusted advisor to our customers by deeply understanding the business and needs.
Act as the voice of the customer internally, and work cross functional with Sales, Product, and Engineering teams to ensure consistent and strong customer engagement.
Oversee the onboarding of new accounts and ensure successful deployment and ongoing activities.
Manage the customer renewal process and identify upsell opportunities.
Effectively manage and prioritize customer activities and follow through proactively.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Communicate project status and issues internally across multiple organizational levels.
Manage and define collaborative architecture, success criteria, and project plans for implementation customized to their business objectives in a fast-paced and dynamic environment.
Requirements:
5+ years of experience as Customer Success or Technical Account Manager managing EMEA Enterprise customers.
In-depth understanding of IP-based networks and network design
Proven experience leading complex cross-functional and large-scale projects with multiple stakeholders.
Experience with both hardware and software within the Telecom industry.
Organized, detailed oriented with the ability to handle multiple projects & activities simultaneously while exceeding targets.
Strong problem-solving ability and technical skills
Excellent verbal & written English
Experience working with Telecommunication companies
Bachelors Degree
Willingness to travel to customer locations as needed
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
06/06/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
an AI text generation platform for marketers.
More than 1 billion marketing messages are created every day across digital channels. Most of them are bias-laden, expensive to create, and ineffective.
artificial intelligence models are capable of analyzing text and understanding its intent and ideal audience. As a result, we can now generate original marketing language that drives action.

Who we are
Were a team of doers from all walks of life who share a passion for AI and innovation.
We firmly believe in personal growth, care deeply about our work, and aspire to be world-class in everything we do.

The opportunity
Weve been fortunate to enjoy rapid growth and adoption by thousands of customers, and actually, were just getting started. As a Customer Experience Associate, you will join a small team that moves fast and help build out a key function.

Together with the team, youll be responsible for supporting our customers at scale. You will own management of our Knowledge Base Resources and leverage AI to handle customer support escalations and requests at scale. Youll also work closely with our product team, representing the voice of the customer and in turn creating guides to help our customers drive the most impactful business outcomes with our new features and releases.

Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features. You will also significantly shape the companys future by creating value for our existing and new customers. A successful Customer Experience Advocate at will critically evaluate the business, our team, his or her own performance, and our processes with a growth mindset. Failure is expected and encouraged because thats where we learn. And finally, youll join us at an exciting and challenging time of fast growth, with ample opportunities to learn and grow with us.

Responsibilities:
Help customers succeed and provide support on all levels: technical, business, and product
Deliver excellent support to customers at scale, understand their business goals, and unblock any technical hurdles to their success.
Manage our support channel and our self service resources while acting as a liaison between our self serve clients and the rest of the team
Maintain a comprehensive and updated knowledge base
Work together with the marketing and product teams to push customers toward success and high product engagement at scale
Educate new customers through marketing materials and product documentation
Provide internal customer feedback
Leverage data to demonstrate how has impacted our customers and identify areas of risk & opportunity with our customers at scale
Analyze customer usage data, gather insights and learnings, and establish new processes and product requirements
Fail forward. We encourage you to think and act quickly and test new ideas
Requirements:
BA/BS degree
1 or more years in a SaaS company
Experience with Zendesk - an advantage
Excellent verbal and written English communication skills
Strong Excel skills (pivot tables, basic formulas, vlookup)
Strong analytical, problem-solving skills
Ability to quickly execute solutions resourcefully and independently
High level of dedication and determination to succeed
Basic experience with SQL querying - an advantage
Outstanding capacity for multitasking
Experience with HubSpot (or equivalent) - an advantage
Experience with Tableau (or equivalent BI tools) - an advantage
Previous data analysis experience - an advantage
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
20/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

RESPONSIBILITY
Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
Develop an understanding of our customers business needs and goals, and be the customers trusted partner.
Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
Master the platform and methodology using internal and external tools in order to enable our users to flourish.
Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
Provide support to any user throughout their life cycle.
Represent the voice of the customer and provide the relevant teams with insights about the product and users needs.
Requirements:
English as mother tongue level.
Working Days - Full-time US hours, Monday - Friday, (16.00 - 01.00 Israel hours, flexible) - a must.
3-4 years experience in a CSM role; high tech preferred, but not required.
Proficient in MS Office including Microsoft Excel - a must.
Demonstrated passion for improving the customer experience and impacting the company.
Superb customer-facing, presentation, and communication skills.
Sales and/or post-sales experience - advantage.
Excellent analytical skills, with the ability to translate data into insights.
Ability to work independently and as part of a team in a fast-paced, dynamic environment, while prioritizing and managing tasks multiple projects at a time.
Strong organizational skills, attention to detail, and ability to meet deadlines with ownership.
Positive attitude, high energy, and a drive to succeed.
EXTRA
A Business/Economics/Accounting education.
Proficiency in tools such as HubSpot, Intercom, Jira, Slack and other CS tools (e.g., Zendesk).
Experience in B2B & B2B2C Self-Serve SaaS.
Fintech/Payments industry background.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
20/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.
Requirements:
Ability to work US time (15:00-1:00 am)- Must.
Minimum of 3+ years of experience managing CS team leaders and 3+ years of experience as a CS team leader (managing employees) in a hyper-growth, data-driven international B2B SaaS company, facing US clients- Fintech is a plus.
Prior hands-on experience building, operating and scaling CS strategy and operating models and tools to drive growth and retention across the customer lifecycle.
Highly motivated, and proactive professional with an entrepreneurial mindset, desire to build and own, superior prioritization skills and ability to adapt to evolving needs.
Exceptional project management capabilities, adept at handling multiple projects simultaneously and creating organized plans with strong business understanding.
Superb analytical communication, and presentation skills with the ability to translate data into insights and a commitment to metrics, dashboards, and reporting.
A natural player-coach, who will own their own accounts on day 1, and manage and hire more people over time with demonstrated success.
Independent, fast learner, detail-oriented and possesses a Can-Do attitude.
Able to accurately synthesize client requests, convey them to cross-functional stakeholders, and collaborate to advance implementations.
Proven ability to manage complex stakeholder landscapes, building credible relationships on various levels of the organization.
Experience in preparing and hosting a wide variety of customer meetings, including workshops, business reviews, (product) demos and similar.
Exceptional excel modeling skills.
Tech-savvy and hands-on experience or familiarity with Hubspot and CS tools - must.
MBA or Bachelor's degree in accounting and/or finance or possesses at least 2 years of practical managerial experience in accounting, bookkeeping, or finance - advantage
Prior experience in management consulting, technical customer support, technical pre/post-sale roles, or sales roles is a plus.
English mother tongue level - must; Spanish - advantage.
Zero ego.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
30/05/2024
Location: Tel Aviv-Yafo
Job Type: Full Time and English Speakers
inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

Our Customer Success Managers are the face of to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Strategic team, you will be expected to deliver value and ROI to largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges, complex working environments and top-notch onboarding of new customers. As a part of the Strategic CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.

Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Onboard new customers and conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customer's queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points.
Educate clients on how to best use platform, aka best practices
Proactively identify (growth) opportunities and optimization points for clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate the continuous value of solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full onboarding experience
Requirements:
Native English Speaker (or native level) mandatory !
5+ years of experience in a technical and customer facing role, managing large VIP customers
Flexibility to work US hours, Monday-Friday
Understanding of IT infrastructures (Networks and Operation Systems) or interest and readiness to learn
Solid understanding of customer lifecycle stages
Ability to understand complex technology and explain it simply
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing and growing multiple client relationships
Committed to customer satisfaction with a passion for customer success
Ability to work in a fast-paced dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful and independent
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
30/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and English Speakers
inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

We are looking for Customer Success Managers to join the team!
Our Customer Success Managers are the face of to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Strategic team, you will be expected to deliver value and ROI to largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges , complex working environments and top-notch onboarding of new customers. As a part of the Strategic CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.

Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Onboard new customers and conduct ongoing quarterly Business Reviews
Lead value driven conversations with your customers
Serve as a technical authority for customers queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use platform aka best practices
Proactively identify (growth) opportunities and optimization points for clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations and one-on-one demos for a full onboarding experience
Requirements:
Native English Speaker (or native level) mandatory
5+ years of experience in a technical and customer facing role
Flexibility to work US hours, Monday-Friday
Understanding of IT infrastructures (Networks and Operation Systems) or interest and readiness to learn
Solid understanding of customer lifecycle stages
Ability to understand complex technology and explain it simply
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing and growing multiple client relationships
Committed to customer satisfaction with a passion for customer success
Ability to work in a fast-paced dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful and independent
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7742261
סגור
שירות זה פתוח ללקוחות VIP בלבד
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
26/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and English Speakers
Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).
Requirements:
8+ years of experience in an Account Management / Customer Success role.
3+ years of experience in a team leadership role, showcasing the ability to lead and mentor a team towards achieving exceptional customer service and satisfaction.
Excellent communication and interpersonal skills, demonstrated in the ability to establish and maintain strong trust relationships with both clients and colleagues within the company.
Demonstrated ability to develop relationships with C-level, senior executives as well as technical staff.
A strategic thinker, with outstanding project management and execution skills.
Proven experience and deep understanding of the Ad-tech ecosystem.
Strong analytical and problem-solving abilities.
Client-focused with a passion for outstanding service.
Collaborative team player adaptable to a fast-paced environment.
Native/Fluent English is a must (Excellent verbal and written communication skills).
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7734185
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
13/06/2024
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are seeking a highly skilled and motivated Customer Service Professional to join our team. This role is a vital part of our Customer Success Team, responsible for overseeing the onboarding process of vendors onto our cybersecurity system for our esteemed clientele.

The successful candidate will serve as the main point of contact for vendors on behalf of our clients, ensuring seamless integration and continued support throughout the vendor onboarding process. They must be comfortable with working under tight deadlines, multitasking, utilizing various tools, and managing and responding to a large influx of customer service-related inquiries.

The role
Vendor Liaison: Serve as the main point of contact for vendors on behalf of our clients, engaging in negotiations and handling communications over phone and email to ensure optimal terms and agreements for our service.
Client Relationship Management: Act as an additional point of contact for our clients throughout the vendor onboarding process, collaborating closely with the customer success team to serve as another trusted advisor and advocate, building and maintaining strong relationships.
Onboarding Coordination: Lead the onboarding process for vendors onto our cybersecurity platform, collaborating closely with internal teams and external stakeholders to ensure a smooth and efficient transition.
Difficult Conversations: Handle challenging conversations with vendors and clients professionally and effectively, addressing concerns and resolving conflicts to achieve mutually beneficial outcomes.
Issue Resolution: Proactively identify and address any issues or challenges that arise during the onboarding process, working diligently to find effective solutions and mitigate risks.
Requirements:
Proven experience in customer service or a similar customer-facing role, preferably in the cybersecurity or banking industry.
Excellent verbal and written English communication skills
Extensive customer service skills, with experience managing a high-volume of incoming phone calls and email communications from vendors.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients, vendors, and colleagues at all levels.
Problem-solving mindset, with the ability to quickly identify issues, analyze root causes, and develop effective solutions.
Team player with a collaborative and proactive approach to work.
Strong technical aptitude and understanding of cybersecurity and banking concepts and technologies are preferred.
Demonstrated capacity to handle a substantial workload and prioritize tasks effectively.
Bilingual - advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7756009
סגור
שירות זה פתוח ללקוחות VIP בלבד