דרושים » שירות לקוחות » Customer Success Manager

We are looking for an outstanding Customer Success Manager to join us!

As the focal point of contact, you will become the SAMs person for customers and partners guiding them to derive value from our product and services, identify key strategies that will unlock business expansion, increase customer satisfaction and loyalty, improve product adoption

Main Responsibilities:

Be the trusted advisor to our customers by deeply understanding the business and needs.
Act as the voice of the customer internally, and work cross functional with Sales, Product, and Engineering teams to ensure consistent and strong customer engagement.
Oversee the onboarding of new accounts and ensure successful deployment and ongoing activities.
Manage the customer renewal process and identify upsell opportunities.
Effectively manage and prioritize customer activities and follow through proactively.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Communicate project status and issues internally across multiple organizational levels.
Manage and define collaborative architecture, success criteria, and project plans for implementation customized to their business objectives in a fast-paced and dynamic environment.

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.

The customer success engineer is a key member of the post-sales organization, aligning our observability technologies with the needs of our customers. We are customer obsessed, work hard, and have a team culture that is both entrepreneurial, professional, and fun. This is a technical customer management role in which you will own the long-term relationship with our top logos. The role is Hybrid (3 days from the office) workdays are MondayFriday

Key Responsibilities:
Ensure proper onboarding for new long-tail customers so they have a seamless experience getting started.
Execute POCs and identify opportunities for upselling or cross-selling additional products or services to long-tail customers, driving incremental revenue growth.
Monitor customer adoption and usage patterns, proactively identifying any barriers to adoption and implementing strategies to address them
Serve as the primary point of contact for long-tail customers as their needs arise on an ad-hoc basis
Work with Long-Tail Account Managers to develop and execute retention strategies to reduce churn, increase customer loyalty, and ensure renewals
Customer Journey:
Develop comprehensive, accessible, self-service resources such as knowledge bases, FAQs, and video tutorials that address common customer inquiries and issues.
Implement automated onboarding workflows that guide new long-tail customers through the setup process step-by-step. Use email sequences, in-app messages, or chatbots to deliver personalized onboarding guidance and support based on the customer's specific needs and preferences.
Set up trigger-based communications to automatically reach out to long-tail customers at key milestones or touchpoints in their customer journeycheck in after they've completed onboarding, reached certain usage milestones, or are up for renewal.
Track long-tail customers' usage patterns and behaviors. Set up automated alerts or notifications to flag instances where customers may be experiencing issues or underutilizing the product.
Implement automated surveys or feedback forms to gather insights from long-tail customers about their experiences with the product or services.
Generate personalized product recommendations for long-tail customers based on their usage history, preferences, and behavior.
Automate and streamline repetitive tasks and processes involved in managing long-tail customers.

we are growing and is looking for a talented individual with a diverse skill-set to join our Customer Success Team.

As a Customer Success Manager , you will manage enterprise & mid market accounts, guiding and supporting them through their journey with our software solution. Your role will be pivotal in configuring the software to address the specific needs of the customer, maximizing the value they derive from our solution. You will be the primary point of contact for the customer, ensuring their needs and feedback are directly addressed to maintain and enhance their satisfaction and retention.



This role requires a blend of technical know-how, customer advocacy, and business acumen to ensure that clients receive the highest level of service and satisfaction.



Key Responsibilities:



Develop and maintain strong relationships with enterprise & mid market customers, understanding their business needs and challenges.
Plan and create a detailed customer journey tailored to the customer, ensuring a seamless experience at every stage.
Act as the primary point of contact for your accounts and as Tier1 & 2 Support, ensuring a seamless customer experience.
Conduct onboarding and training sessions tailored to the customers needs to maximize their understanding and effective use of the platform.
Develop customized training materials and documentation specific to their use-case.
Work closely with the T1 CS team and serve as the primary liaison between the customer and our internal teams, ensuring that all issues, requests, and feedback are promptly addressed.
Hold regular strategy meetings with internal and external stakeholders to ensure ongoing satisfaction and to identify potential areas for further service and feature expansion.
Manage and report on key success metrics for the accounts, including User engagement, Retention, Health score, NPS, Qualitative Customer Feedback, CES, CSAT and more
Travel (abroad) may be required to customer locations for meetings, training, and the launch of new locations to ensure the highest level of service and satisfaction.

Tymely develops an AI solution (based on NLP) that automatically handles customer support emails (e.g. “I’d like to exchange the size of my pants”) with a human-level accuracy, and sets a new standard for customer service. We are looking for our very first Head Customer Success! This is a hands-on position, with the potential growth of a future team. As the Head of Customer Success , you will be responsible for managing all aspects of the customer lifecycle from running the pilot, through onboarding, day-to-day customer management to cross-sell and upsell.
*  End-to-end ownership of customer onboarding projects
*  Work with enterprise clients directly, providing monthly and quarterly reviews, periodical reporting and product education
*  Establish trusted advisor relationships with our customers, by providing the customer with best practices on how to use our products, and building strong and lasting relationships with stakeholders on the customer side at various levels
* Set and implement Tymely's customers success methodologies and processes - onboarding and product training of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
* Deeply understand Client’s service-flows, policies and system behavior, and then translate them into automated workflows, using the support of our analysts and R&D.
* Understand Client’s business objectives, KPIs, and challenges, and tailor our solution to address them
* Act as an advocate for client interests, sharing customer feedback with internal teams to ensure successful onboarding and ongoing customer value
*  Increase the retention and growth through successful renewals and expansion of usage across our customers
*  Understand the market trends and always keep up to date with the latest news and developments impacting our industry

As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

RESPONSIBILITY
Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
Develop an understanding of our customers business needs and goals, and be the customers trusted partner.
Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
Master the platform and methodology using internal and external tools in order to enable our users to flourish.
Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
Provide support to any user throughout their life cycle.
Represent the voice of the customer and provide the relevant teams with insights about the product and users needs.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region. what youll do: Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally Own shared responsibility for customer churn Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) Own responsibility for invoice payments, renewals, contractual changes Collaborate with our sales team to achieve quotas while keeping our clients highly engaged Identify up-sell opportunities and communicate them to the relevant business line owner Facilitate and support up-sell processes Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Maintain all information on customer activity within the CRM platform
Position Intro:
Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data -driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, is transforming the hospitality industry with innovative solutions.

has 15 offices and 700+ team members across the globe.

Are you a natural born instructor and a native English speaker with a passion for customer education? Are you tech-savvy and looking to join a market leader in the vacation rental industry, contributing to compelling training experiences?

We are looking for a Customer Training Developer to join Training team, and help pioneer the establishment of the customer education domain. This is part of our efforts to provide extraordinary customer experience to our users and expand their self-service opportunities.

The Customer Training Developer will be responsible for creating top-notch training courses for our diverse customer base, assessing its effectiveness, and improving it based on feedback and data. The role involves collaborating with various stakeholders across the company to ensure customers optimize their use of our industry-leading products.

Responsibilities
Create engaging, interactive and compelling e-learning materials and videos for customers to guide them on how to use our robust product, to support onboarding processes, and to promote feature adoption.
Work closely with stakeholders and subject-matter experts from various departments, to identify internal needs and customer pain-points, and translate them into training materials for customers at varying technical and product experience levels.
Analyze training efficacy and user engagement, and work to improve the data.
Create and manage training content in our authoring and video tools and LMS, while keeping a cohesive and organized structure.
Work on multiple projects simultaneously, and under tight timelines.
Take full end-to-end ownership over projects within Training team.

CUSTOMER SUCCESS MANAGER RUSSIAN SPEAKER - MATERNITY LEAVE REPLACEMENT
Herzliya
How can we crystalize its DNA into one eye-catching sentence for you?
Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.
Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for our Customer Success Manager position.
As a member of our Customer Success team, you will have a major impact on our future success by being our eyes and ears with the clients. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, youre there to ensure that our customers are more successful.
Please submit your CV in English only.
What you will do:
Manage Mid-market clients accounts on all levels: technical, business, support and product, and help them succeed in their goals
Working on process optimization
Lead a project, that will be beneficial for the team's success
Provide client feedback internally to Product and R&D
Provide client training and webinars
Help clients adopt new features
Identify and lead upsell opportunities
Work closely with Operations and L&D to optimize processes for the team
Work closely with Sales, Marketing, and Partners teams to grow our expansion in the region.