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נאספה מאתר אינטרנט
22/05/2024
חברה חסויה
Location: Merkaz
we're known for our professional Success team and are hiring a Customer Success Manager who will ensure that full functionality and offerings are being leveraged, maximizing the value of each customers subscription.
As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process.
Your main goal is to build strong relationships with customers, while making sure they are satisfied with the product, maintain high retention, and maximize expansion opportunities.
You will be responsible for leading and doing the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process.
Your day-to-day will include:
Managing portfolio of mid-market customers, in different stages in their journey.
Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups and more.
Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.
Requirements:
Have 4+ years of proven experience as a Customer Success Manager from Saas companies - is a must
Have an excellent customer-facing approach with fluent communication skills (verbal and written).
Feel comfortable leading workshops and technical training sessions
Have proven hands-on experience with leading onboarding and implementation processes
Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) and API integrations
Have good understanding of sales and business processes
Act as the trusted advisor in front of C-suite and senior levels
Have a "can-do" approach, great problem-solving and work-under-pressure ability
Love working in a dynamic and fast-paced environment
Be fluent in English, both written and verbal
Experience with CPQ tools (an advantage)
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
19/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for an outstanding Customer Success Manager to join us!

As the focal point of contact, you will become the SAMs person for customers and partners guiding them to derive value from our product and services, identify key strategies that will unlock business expansion, increase customer satisfaction and loyalty, improve product adoption

Main Responsibilities:

Be the trusted advisor to our customers by deeply understanding the business and needs.
Act as the voice of the customer internally, and work cross functional with Sales, Product, and Engineering teams to ensure consistent and strong customer engagement.
Oversee the onboarding of new accounts and ensure successful deployment and ongoing activities.
Manage the customer renewal process and identify upsell opportunities.
Effectively manage and prioritize customer activities and follow through proactively.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Communicate project status and issues internally across multiple organizational levels.
Manage and define collaborative architecture, success criteria, and project plans for implementation customized to their business objectives in a fast-paced and dynamic environment.
Requirements:
5+ years of experience as Customer Success or Technical Account Manager managing EMEA Enterprise customers.
In-depth understanding of IP-based networks and network design
Proven experience leading complex cross-functional and large-scale projects with multiple stakeholders.
Experience with both hardware and software within the Telecom industry.
Organized, detailed oriented with the ability to handle multiple projects & activities simultaneously while exceeding targets.
Strong problem-solving ability and technical skills
Excellent verbal & written English
Experience working with Telecommunication companies
Bachelors Degree
Willingness to travel to customer locations as needed
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
08/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.
Requirements:
3+ years of tech B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts
Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
Excellent problem-solving skills
You're curious and tech-savvy. You enjoy deep diving into the technical details and have the ability to demonstrate your technical depth and skills.
Excellent communicator with fluent spoken and written English
Problem-solving skills: youre a natural troubleshooter, process oriented and a good communicator.
Experience in AdTech/martech/cyber security big advantage.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
20/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.
Requirements:
Ability to work US time (15:00-1:00 am)- Must.
Minimum of 3+ years of experience managing CS team leaders and 3+ years of experience as a CS team leader (managing employees) in a hyper-growth, data-driven international B2B SaaS company, facing US clients- Fintech is a plus.
Prior hands-on experience building, operating and scaling CS strategy and operating models and tools to drive growth and retention across the customer lifecycle.
Highly motivated, and proactive professional with an entrepreneurial mindset, desire to build and own, superior prioritization skills and ability to adapt to evolving needs.
Exceptional project management capabilities, adept at handling multiple projects simultaneously and creating organized plans with strong business understanding.
Superb analytical communication, and presentation skills with the ability to translate data into insights and a commitment to metrics, dashboards, and reporting.
A natural player-coach, who will own their own accounts on day 1, and manage and hire more people over time with demonstrated success.
Independent, fast learner, detail-oriented and possesses a Can-Do attitude.
Able to accurately synthesize client requests, convey them to cross-functional stakeholders, and collaborate to advance implementations.
Proven ability to manage complex stakeholder landscapes, building credible relationships on various levels of the organization.
Experience in preparing and hosting a wide variety of customer meetings, including workshops, business reviews, (product) demos and similar.
Exceptional excel modeling skills.
Tech-savvy and hands-on experience or familiarity with Hubspot and CS tools - must.
MBA or Bachelor's degree in accounting and/or finance or possesses at least 2 years of practical managerial experience in accounting, bookkeeping, or finance - advantage
Prior experience in management consulting, technical customer support, technical pre/post-sale roles, or sales roles is a plus.
English mother tongue level - must; Spanish - advantage.
Zero ego.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
6 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: More than one
The customer success engineer is a key member of the post-sales organization, aligning our observability technologies with the needs of our customers. We are customer obsessed, work hard, and have a team culture that is both entrepreneurial, professional, and fun. This is a technical customer management role in which you will own the long-term relationship with our top logos. The role is Hybrid (3 days from the office) workdays are MondayFriday

Key Responsibilities:
Ensure proper onboarding for new long-tail customers so they have a seamless experience getting started.
Execute POCs and identify opportunities for upselling or cross-selling additional products or services to long-tail customers, driving incremental revenue growth.
Monitor customer adoption and usage patterns, proactively identifying any barriers to adoption and implementing strategies to address them
Serve as the primary point of contact for long-tail customers as their needs arise on an ad-hoc basis
Work with Long-Tail Account Managers to develop and execute retention strategies to reduce churn, increase customer loyalty, and ensure renewals
Customer Journey:
Develop comprehensive, accessible, self-service resources such as knowledge bases, FAQs, and video tutorials that address common customer inquiries and issues.
Implement automated onboarding workflows that guide new long-tail customers through the setup process step-by-step. Use email sequences, in-app messages, or chatbots to deliver personalized onboarding guidance and support based on the customer's specific needs and preferences.
Set up trigger-based communications to automatically reach out to long-tail customers at key milestones or touchpoints in their customer journeycheck in after they've completed onboarding, reached certain usage milestones, or are up for renewal.
Track long-tail customers' usage patterns and behaviors. Set up automated alerts or notifications to flag instances where customers may be experiencing issues or underutilizing the product.
Implement automated surveys or feedback forms to gather insights from long-tail customers about their experiences with the product or services.
Generate personalized product recommendations for long-tail customers based on their usage history, preferences, and behavior.
Automate and streamline repetitive tasks and processes involved in managing long-tail customers.
Requirements:
3+ years of experience as a Customer Success Engineer/Manager/Technical Account Manager/Project Manager/Leading E2E, customer-facing activities with C-Level executives in global customers.
Excellent customer-facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy-to-understand manner
Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, and Analysis
Strong written and verbal communication skills in English, as well as business and technical acumen.
Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
Travel up to 20%
BA/BSc degree in Software Engineering, Computer Science or equivalent experience
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
19/05/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
we are growing and is looking for a talented individual with a diverse skill-set to join our Customer Success Team.

As a Customer Success Manager , you will manage enterprise & mid market accounts, guiding and supporting them through their journey with our software solution. Your role will be pivotal in configuring the software to address the specific needs of the customer, maximizing the value they derive from our solution. You will be the primary point of contact for the customer, ensuring their needs and feedback are directly addressed to maintain and enhance their satisfaction and retention.



This role requires a blend of technical know-how, customer advocacy, and business acumen to ensure that clients receive the highest level of service and satisfaction.



Key Responsibilities:



Develop and maintain strong relationships with enterprise & mid market customers, understanding their business needs and challenges.
Plan and create a detailed customer journey tailored to the customer, ensuring a seamless experience at every stage.
Act as the primary point of contact for your accounts and as Tier1 & 2 Support, ensuring a seamless customer experience.
Conduct onboarding and training sessions tailored to the customers needs to maximize their understanding and effective use of the platform.
Develop customized training materials and documentation specific to their use-case.
Work closely with the T1 CS team and serve as the primary liaison between the customer and our internal teams, ensuring that all issues, requests, and feedback are promptly addressed.
Hold regular strategy meetings with internal and external stakeholders to ensure ongoing satisfaction and to identify potential areas for further service and feature expansion.
Manage and report on key success metrics for the accounts, including User engagement, Retention, Health score, NPS, Qualitative Customer Feedback, CES, CSAT and more
Travel (abroad) may be required to customer locations for meetings, training, and the launch of new locations to ensure the highest level of service and satisfaction.
Requirements:
At least 2 years of experience in customer success within a SaaS environment, with a focus on enterprise & mid market accounts.
Tech-savvy with a solid understanding of SaaS solutions (non-coding aspects).
Prior experience with CRM tools is essential.
Familiarity with WMS, OMS, or TMS systems is an advantage.
Advantage - Prior experience as an account manager
Advantage - Experience working in a CPG or logistics company is an advantage.
Excellent communication skills in English, both written and spoken.
Speak additional languages such as Spanish at a business conversational level - a unique advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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פורסם ע"י המעסיק
12/05/2024
חברה חסויה
Location: Ramat Gan
Job Type: Full Time
Tymely develops an AI solution (based on NLP) that automatically handles customer support emails (e.g. “I’d like to exchange the size of my pants”) with a human-level accuracy, and sets a new standard for customer service. We are looking for our very first Head Customer Success! This is a hands-on position, with the potential growth of a future team. As the Head of Customer Success , you will be responsible for managing all aspects of the customer lifecycle from running the pilot, through onboarding, day-to-day customer management to cross-sell and upsell.
*  End-to-end ownership of customer onboarding projects
*  Work with enterprise clients directly, providing monthly and quarterly reviews, periodical reporting and product education
*  Establish trusted advisor relationships with our customers, by providing the customer with best practices on how to use our products, and building strong and lasting relationships with stakeholders on the customer side at various levels
* Set and implement Tymely's customers success methodologies and processes - onboarding and product training of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
* Deeply understand Client’s service-flows, policies and system behavior, and then translate them into automated workflows, using the support of our analysts and R&D.
* Understand Client’s business objectives, KPIs, and challenges, and tailor our solution to address them
* Act as an advocate for client interests, sharing customer feedback with internal teams to ensure successful onboarding and ongoing customer value
*  Increase the retention and growth through successful renewals and expansion of usage across our customers
*  Understand the market trends and always keep up to date with the latest news and developments impacting our industry
Requirements:
*  8+ years customer success or account management experience in a SaaS or software company
* Proven track record of working with enterprise customers - Must
* Experience with working with retailers – advantage Must be passionate about customers and the Customer Service field. Previous experience in managing customer services is a big advantage
* Startup experience - Must
* Tech savvy – ability to technically present the company to its customers. The role requires the ability to have high-level technical conversations with customers – so this is a must.
* basic knowledge in SQL, Python or any other data-oriented programming language
* Project management skills - proven ability to manage multiple projects simultaneously
* Experience in working with CRM systems (Salesforce, Zendesk, Oracle, etc.)
* Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role and specifically with C-level executives
* Ability to prioritize, multi-task, and perform effectively under pressure
* Native level English is a must
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
20/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

RESPONSIBILITY
Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
Develop an understanding of our customers business needs and goals, and be the customers trusted partner.
Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
Master the platform and methodology using internal and external tools in order to enable our users to flourish.
Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
Provide support to any user throughout their life cycle.
Represent the voice of the customer and provide the relevant teams with insights about the product and users needs.
Requirements:
English as mother tongue level.
Working Days - Full-time US hours, Monday - Friday, (16.00 - 01.00 Israel hours, flexible) - a must.
3-4 years experience in a CSM role; high tech preferred, but not required.
Proficient in MS Office including Microsoft Excel - a must.
Demonstrated passion for improving the customer experience and impacting the company.
Superb customer-facing, presentation, and communication skills.
Sales and/or post-sales experience - advantage.
Excellent analytical skills, with the ability to translate data into insights.
Ability to work independently and as part of a team in a fast-paced, dynamic environment, while prioritizing and managing tasks multiple projects at a time.
Strong organizational skills, attention to detail, and ability to meet deadlines with ownership.
Positive attitude, high energy, and a drive to succeed.
EXTRA
A Business/Economics/Accounting education.
Proficiency in tools such as HubSpot, Intercom, Jira, Slack and other CS tools (e.g., Zendesk).
Experience in B2B & B2B2C Self-Serve SaaS.
Fintech/Payments industry background.
This position is open to all candidates.
 
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פורסם ע"י המעסיק
6 ימים
חברה חסויה
Location: Ramat Gan
Job Type: Full Time
We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region. what youll do: Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally Own shared responsibility for customer churn Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) Own responsibility for invoice payments, renewals, contractual changes Collaborate with our sales team to achieve quotas while keeping our clients highly engaged Identify up-sell opportunities and communicate them to the relevant business line owner Facilitate and support up-sell processes Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Maintain all information on customer activity within the CRM platform
Position Intro:
Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data -driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.
Requirements:
You'll do it using: CSM / Client-facing Experience with Enterprise customers. Experience in a Global SaaS software organization Knowledge and experience working in the Insurance industry, specifically Pricing A Must Ability to work in a multicultural environment Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C -level Strong interpersonal skills, people person Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details Willingness to travel extensively Motivation, flexibility, proactiveness, and ability to work independently and as a part of a team. Fluency in Spanish - an advantage You'll love it because: This is an incredibly impactful role in the organization You will have the opportunity to work in a successful, fast-moving, mission-driven company You will have autonomy and growth opportunities You will collaborate with other creative and enthusiastic team members Earnix has competitive benefits with an all-for-one mentality
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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7728324
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נאספה מאתר אינטרנט
29/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, is transforming the hospitality industry with innovative solutions.

has 15 offices and 700+ team members across the globe.

Are you a natural born instructor and a native English speaker with a passion for customer education? Are you tech-savvy and looking to join a market leader in the vacation rental industry, contributing to compelling training experiences?

We are looking for a Customer Training Developer to join Training team, and help pioneer the establishment of the customer education domain. This is part of our efforts to provide extraordinary customer experience to our users and expand their self-service opportunities.

The Customer Training Developer will be responsible for creating top-notch training courses for our diverse customer base, assessing its effectiveness, and improving it based on feedback and data. The role involves collaborating with various stakeholders across the company to ensure customers optimize their use of our industry-leading products.

Responsibilities
Create engaging, interactive and compelling e-learning materials and videos for customers to guide them on how to use our robust product, to support onboarding processes, and to promote feature adoption.
Work closely with stakeholders and subject-matter experts from various departments, to identify internal needs and customer pain-points, and translate them into training materials for customers at varying technical and product experience levels.
Analyze training efficacy and user engagement, and work to improve the data.
Create and manage training content in our authoring and video tools and LMS, while keeping a cohesive and organized structure.
Work on multiple projects simultaneously, and under tight timelines.
Take full end-to-end ownership over projects within Training team.
Requirements:
At least 2 years of experience in developing customer-facing technical training courses and materials a must
Native-level English proficiency, both verbal and written a must
Experience with SAAS products in a global, dynamic and fast-paced environment
Experience working with authoring tools, video tools and learning management systems (Elucidat, Powtoon and Docebo an advantage)
Proficiency in writing effective copy, instructional text, audio and video scripts, as well as editing and producing videos
Creativity and a strong aesthetic sense for designing visually appealing and engaging training content
Strong interpersonal communication skills, for collaboration with stakeholders across various levels and geographies
Empathic intelligence, ability to ask the right probing questions and simplifying complex notions and processes
Positive "Can-Do" attitude, proactive, self-motivated, and independent
Strong organizational skills, meticulous attention to detail
Technical orientation, curiosity and self-learning mindset
Nice to have

Experience working with Jira, monday.com and Google suite
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7740455
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
4 ימים
Location: Herzliya
Job Type: More than one
CUSTOMER SUCCESS MANAGER RUSSIAN SPEAKER - MATERNITY LEAVE REPLACEMENT
Herzliya
How can we crystalize its DNA into one eye-catching sentence for you?
Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.
Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for our Customer Success Manager position.
As a member of our Customer Success team, you will have a major impact on our future success by being our eyes and ears with the clients. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, youre there to ensure that our customers are more successful.
Please submit your CV in English only.
What you will do:
Manage Mid-market clients accounts on all levels: technical, business, support and product, and help them succeed in their goals
Working on process optimization
Lead a project, that will be beneficial for the team's success
Provide client feedback internally to Product and R&D
Provide client training and webinars
Help clients adopt new features
Identify and lead upsell opportunities
Work closely with Operations and L&D to optimize processes for the team
Work closely with Sales, Marketing, and Partners teams to grow our expansion in the region.
Requirements:
Advanced proficiency in written and spoken Russian and good written and spoken proficiency in English
3+ years of experience as a Customer Success Manager in SAAS companies (Focused on Enterprise accounts)
Digital marketing experience. App marketing experience is a big advantage
Technical background and analytical experience
project-oriented mindset and business development skills
Ability to thrive in a fast-paced and dynamic work environment
Willingness to travel a few times a year for clients and/or conferences
Bonus Points:
Product management experience/familiarity
Technical background in SDKs, APIs, SQL, and working with Mobile Measurement Partners (MMPs)
Proficiency in written and spoken Ukrainian
Introduced by a team member.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7755374
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שירות זה פתוח ללקוחות VIP בלבד