דרושים » שירות לקוחות » Customer Support Representative

we are looking for a Technical Account Manager. Were a boutique tech company with a
cutting-edge product in the online marketing industry, trusted by global brands such as Fiverr,
Elementor, and Lemonade. Located in the heart of Tel Aviv, this is a full-time position in a SaaS
company

Job description
Serve as the main point of contact for B2B clients, addressing inquiries, and providing technical assistance.
Onboard new clients, handle billing inquiries, and escalate issues as needed.
Customize products to meet client needs and provide comprehensive training.
Collaborate with internal teams to address client issues and enhance products.
Utilize the Monday system for client management and task prioritization.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, is transforming the hospitality industry with innovative solutions.

has 15 offices and 700+ team members across the globe.

Are you a natural born instructor and a native English speaker with a passion for customer education? Are you tech-savvy and looking to join a market leader in the vacation rental industry, contributing to compelling training experiences?

We are looking for a Customer Training Developer to join Training team, and help pioneer the establishment of the customer education domain. This is part of our efforts to provide extraordinary customer experience to our users and expand their self-service opportunities.

The Customer Training Developer will be responsible for creating top-notch training courses for our diverse customer base, assessing its effectiveness, and improving it based on feedback and data. The role involves collaborating with various stakeholders across the company to ensure customers optimize their use of our industry-leading products.

Responsibilities
Create engaging, interactive and compelling e-learning materials and videos for customers to guide them on how to use our robust product, to support onboarding processes, and to promote feature adoption.
Work closely with stakeholders and subject-matter experts from various departments, to identify internal needs and customer pain-points, and translate them into training materials for customers at varying technical and product experience levels.
Analyze training efficacy and user engagement, and work to improve the data.
Create and manage training content in our authoring and video tools and LMS, while keeping a cohesive and organized structure.
Work on multiple projects simultaneously, and under tight timelines.
Take full end-to-end ownership over projects within Training team.

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

an AI text generation platform for marketers.
More than 1 billion marketing messages are created every day across digital channels. Most of them are bias-laden, expensive to create, and ineffective.
artificial intelligence models are capable of analyzing text and understanding its intent and ideal audience. As a result, we can now generate original marketing language that drives action.

Who we are
Were a team of doers from all walks of life who share a passion for AI and innovation.
We firmly believe in personal growth, care deeply about our work, and aspire to be world-class in everything we do.

The opportunity
Weve been fortunate to enjoy rapid growth and adoption by thousands of customers, and actually, were just getting started. As a Customer Experience Associate, you will join a small team that moves fast and help build out a key function.

Together with the team, youll be responsible for supporting our customers at scale. You will own management of our Knowledge Base Resources and leverage AI to handle customer support escalations and requests at scale. Youll also work closely with our product team, representing the voice of the customer and in turn creating guides to help our customers drive the most impactful business outcomes with our new features and releases.

Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features. You will also significantly shape the companys future by creating value for our existing and new customers. A successful Customer Experience Advocate at will critically evaluate the business, our team, his or her own performance, and our processes with a growth mindset. Failure is expected and encouraged because thats where we learn. And finally, youll join us at an exciting and challenging time of fast growth, with ample opportunities to learn and grow with us.

Responsibilities:
Help customers succeed and provide support on all levels: technical, business, and product
Deliver excellent support to customers at scale, understand their business goals, and unblock any technical hurdles to their success.
Manage our support channel and our self service resources while acting as a liaison between our self serve clients and the rest of the team
Maintain a comprehensive and updated knowledge base
Work together with the marketing and product teams to push customers toward success and high product engagement at scale
Educate new customers through marketing materials and product documentation
Provide internal customer feedback
Leverage data to demonstrate how has impacted our customers and identify areas of risk & opportunity with our customers at scale
Analyze customer usage data, gather insights and learnings, and establish new processes and product requirements
Fail forward. We encourage you to think and act quickly and test new ideas

As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

RESPONSIBILITY
Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
Develop an understanding of our customers business needs and goals, and be the customers trusted partner.
Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
Master the platform and methodology using internal and external tools in order to enable our users to flourish.
Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
Provide support to any user throughout their life cycle.
Represent the voice of the customer and provide the relevant teams with insights about the product and users needs.

Required Customer Service Specialist
Company Description:
A leading technology solutions provider for restaurants, located in Tel Aviv-Yafo.
Our comprehensive suite of products is designed to maximize efficiency, enhance customer experiences, and optimize table utilization for restaurants. With a proven record of success, we collaborate with over 1000 restaurants and has driven an impressive 3.2 million average monthly diners to our partners. Our passionate team of professionals, including tech minds and industry experts, is dedicated to reshaping restaurant operations, success, and innovation on a global scale.
We have an exciting opportunity for you to join our growing team!
We are looking for people with experience in the restaurant industry to join our support team.
This is a full-time position in Tel Aviv
Join us in shaping the future of restaurants and become an integral part of our team!

Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.

We seek a visionary and customer-focused Technical Customer Service Representative to join our team. In this role, you will engage with our global customers during the sale, post-sales process, onboarding, and the ongoing customers' lifecycle. This is an opportunity to join a Rocket Ship to take part in making the future of digital communication today, with a great opportunity to grow into Tier 3 support engineer position.

Working days/hours: Monday-Friday, 09:00 -17:00 Eastern Time (ET)

Responsibilities:

Own and manage issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve issues, keeping a positive and can-do attitude
Work directly with Tier 3, R&D, QA, and Product Management on issues upon full resolutions
Be a focal point for the customers' needs and become a trusted advisor with them by deeply understanding their business and aligning their needs with our solutions
Ongoing assistance to customers with onboarding new accounts
Monitor customers' status and identify both areas of concern and growth opportunities
Be a part of building and expanding the companys Global Support Services

Required Customer Success Manager
About the company:
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As a Customer Success Manager, you will manage a wide portfolio of global programmatic partners. You will leverage your interpersonal skills to build and nurture relationships with key stakeholders in our industry and collaborate with them to drive performance, mutual growth and partner satisfaction.
Whats the day-to-day like?
Cultivate strong relationships with our partners, understanding their needs and objectives
Manage partnerships day one and throughout our partners entire lifecycle with the company. Proactively identify and solve partner issues and ensure high levels of satisfaction with our products and services.
Monitor, troubleshoot and optimize performance for different types of partner integrations and activities.
Use data analytics tools to draw business conclusions and identify opportunities for growth.
Work closely with the sales team to expand our reach and support the sales process.
Act as our partners advocate internally, Relay partner feedback and development requests to the product and R&D teams.
Working with multiple stakeholders, inside and outside the organization, to drive projects successfully.
Working model: This is a FULL-TIME position, and the company works in a hybrid model. Our office is located near Sarona Market Tel Aviv.

we are looking for a dedicated and empathetic Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our valued customers, providing excellent service and resolving their inquiries and issues.

Responsibilities:

Serve as the main point of contact for customers, addressing their inquiries, concerns, and technical issues.
Provide exceptional customer service and ensure a positive customer experience.
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolve customer issues by troubleshooting, diagnosing, and providing appropriate solutions.
Escalate complex or unresolved issues to the appropriate departments while maintaining ownership of the case.
Document and track customer interactions, issues, and resolutions in our CRM system.