דרושים » תוכנה » Technical Account Manager, ES - EMEA-ISV

As a TAM, you will help craft and execute strategies to drive our customers adoption and use of our services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent us within a customers environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers our environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from us. This position will require the ability to travel 10% or more as needed.

Startup Solutions Architects work hand in hand with our customers to help them make the most of the Cloud. They are at the crossroads of business and technology and engage with startups of different stages. Supporting the overall technical relationship between customers and us, they work to understand the customer's business needs and give prescriptive guidance on how to create business value with technology. Solutions Architects also have broader impact at scale, taking a leading role in creating and presenting technical content and best practices.

In this role you will get to practice your creativity, linking technology to tangible solutions and educating our customers about the art of the possible. You will have the opportunity to define cloud-native reference architectures for a variety of use cases. You will have the support to grow your expertise in industry and technology areas of depth. Every day you will be learning something new from your customers, your peers and your own experiments.

Key job responsibilities:
As a Solutions Architect, you will work directly with customers to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes.
Educate customers of all sizes on the value proposition of us, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
You will own the technical relationship with the customer and operate as their trusted advisor. The best interests of the customer will shape the guidance you provide.
Share the voice of the customer to influence the roadmap of new features and services for the company`s platform.
Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts).
Evangelize and educate about our technology (e.g. workshops, user groups, meetups, public speaking, online videos or conferences).
Contribute to the growth of the Solutions Architecture organization by hiring, coaching and mentoring others.
Develop areas of depth in technical domains relevant to your interests and your customer's outcomes.

As a Solutions Architect, youll build technical relationships with customers and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey.

Key job responsibilities:
Youll manage the overall technical relationship between us and our customers, making recommendations on security, cost, performance, reliability and operational efficiency to accelerate their projects. Internally, you will be the voice of the customer, sharing their needs and wants to inform the roadmap of our features.
In this role, your creativity will link technology to tangible solutions, with the opportunity to implement cloud-native reference architectures for a variety of use cases. You will participate in the creation and sharing of best practices, technical content and new reference architectures (e.g., white papers, code samples, blog posts) and evangelize and educate about our technology (e.g., through workshops, user groups, meetups, public speaking, online videos or conferences).
If you can educate our customers about the art of the possible, while challenging the impossible, come build the future with us.
This role is within the Israel organization and you would be working with ISV customers.

As a Security and Compliance Solutions Architect, youll build technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey.

Youll manage the overall technical security relationship between us and our customers, making recommendations on security, compliance, cost, performance, reliability, and operational efficiency to accelerate their challenging projects.

Internally, you will be the voice of the customer, sharing their needs and wants to inform the roadmap of our security services and features.

As a Security Specialist Solutions Architect (SA), you will help customers select the technologies that will support their business requirements. Part of the Specialist Solutions Architecture team, you will work closely with the other Specialist SAs on Big Data, Databases, Analytics, Artificial Intelligence, or Modern Applications Development, as well as the Business Development teams, to enable large-scale customer use cases and drive the adoption of us for their platforms. You will interact with other SAs, providing guidance on their customer engagements by developing white papers, blogs, reference implementations, and presentations to enable customers and 3rd parties to fully leverage the company`s platform. You will also create field enablement materials for the broader SA population, to help them understand how to integrate our solutions into customer architectures.

We are currently seeking a Data Architect to join our fast-paced company with a success driven culture. Our Data team specialize in delivering modern data processing and analytics solutions on top of the major public clouds. We are working in a multi-cloud environment on a wide variety of projects for leading customers which include successful startups and key enterprises.
As a data architect you will collaborate with our customers to design data analytics solutions, focus on delivering the right solution and drive feature innovation based upon customer needs.
Job Responsibilities:
Architect data solutions & platforms on major public clouds, technical design, and development
Design, Develop and Operate data pipelines for extraction, transformation, and loading (ETL/ELT) of data from a variety of data sources.
Expert in writing efficient SQL queries and optimize performance
Write Technical Designs and turn business requirements to technical solutions
Team player with a can-do attitude
Partner with analysts and data scientists to help ship projects into production grade systems.
Be a focal point for data externalization, and develop advanced dashboards.
Work with analysts and Software Engineers to develop data pipelines for highly complex processes using a combination of HFDS like file systems, Spark/Flink, Presto, Kafka and more.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, transforming the hospitality industry with innovative solutions.

Today, has 15 offices and 700+ team members across the globe.

The For Hosts Lite Customer Experience Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.

This role will be expanding into a Shift Manager role within a few months following the necessary certification.

The perfect Customer Experience Shift Manager has a strong technical orientation and is eager to help, has very strong communication skills, and is not afraid of being creative and thinking outside the box.

Responsibilities
Responding to customer queries in a timely and accurate way, via email mostly but can also be via virtual meetings.
Providing step-by-step technical help, both written and verbal, with great attention to detail.
Troubleshooting customer issues, solving problems, and helping with queries about their account.
Managing and supervising remote team members by assigning tasks and reviewing their compliance with the shifts needs.
Work closely with the Operations and Management Teams to provide help in managing escalations, Support Specialists' schedules within their shifts, and meet the KPIs protocols.
Work closely with the Team Leader/s to continuously improve and support the department's goals and shift operations.

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Our Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Security organization accelerates our mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

The TI Engineering group focuses on building cutting edge solutions, countering adversary-based threats to us and its customers through dissemination of threat intelligence, proactive hunting, incident response, and the development of new solutions and methods to detect adversary activity, investigate and respond to the attacks.

Responsibilities:
Define system architecture and technology vision and roadmap for the platform.
Security champ - Be the voice of software security and compliance architecture during product planning, definition, development, and validation to ensure the delivery of an end-to-end secure system.
Mentoring and tutoring Technical leadership and support to multiple software teams: mentoring engineers through the development lifecycle, from design reviews to help tackling and debugging prod issues.
Development and PoC - take a part in the development effort (platform and deployment), focusing on important features that show the way.

We seek a visionary and customer-focused Technical Customer Service Representative to join our team. In this role, you will engage with our global customers during the sale, post-sales process, onboarding, and the ongoing customers' lifecycle. This is an opportunity to join a Rocket Ship to take part in making the future of digital communication today, with a great opportunity to grow into Tier 3 support engineer position.

Working days/hours: Monday-Friday, 09:00 -17:00 Eastern Time (ET)

Responsibilities:

Own and manage issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve issues, keeping a positive and can-do attitude
Work directly with Tier 3, R&D, QA, and Product Management on issues upon full resolutions
Be a focal point for the customers' needs and become a trusted advisor with them by deeply understanding their business and aligning their needs with our solutions
Ongoing assistance to customers with onboarding new accounts
Monitor customers' status and identify both areas of concern and growth opportunities
Be a part of building and expanding the companys Global Support Services

Were looking for a Solutions Architect to join our business team and lead complex and strategic processes with our partners around the world: gathering customer technical requirements, leading platform implementation and integrations, managing development processes with internal teams, and delivering a high quality performance and experience for the global fleets using the platform.

In your day-to-day you will assist with complex and multi-stage implementation processes, collect and review customer requirements and translate those requirements to product feature definitions, demonstrate and train new users on platform best practices, and lead internal implementation and design of new product features. For aspiring product managers, this role can be a great fit.

Manage the end-to-end technical process of customer implementation and launches:
Gather and define customer requirements
Translate and develop requirements into PRDs and specifications
Lead internal RnD teams through execution and delivery
Guide technical customer teams through best practices of platform implementation
Execute platform demonstrations and on-boarding for operational customer teams
Live on-site support for launches and kick-offs
Become a technical platform expert, a leading resource for global partners to implement and leverage the platform capabilities within their operation
Analyze, synthesize and implement iterative feedback from customer to improve and build new product features
Identify areas for improvement, research possible solutions and lead to execution

We are looking for a visionary Principal Software Architect to guide our technical journey as we evolve into a developer-first embedded analytics leader. This role is vital in shaping our technology and architectural framework, ensuring we remain at the forefront of the analytics industry.
Key Responsibilities:
- Define and implement the architectural vision and strategy, prioritizing scalability, performance, and reliability.
- Collaborate closely with product development teams and the VP of Engineering to align the technology roadmap with business and product objectives.
- Champion the adoption of advanced technologies and methodologies, fostering a culture of technical excellence.
- Design and oversee the implementation of robust software solutions, catering to developer and customer needs.
- Integrate new technologies into existing systems, ensuring smooth transitions and operational continuity.
- Engage with PM and field stakeholders to translate business insights into architectural improvements.
- Advocate for software development best practices, including agile methodologies and continuous integration.
- Mentor and guide technical teams, promoting a culture of learning and professional development.
- Stay informed about industry trends and emerging technologies, evaluating their impact on us.