we are looking for a Support Engineer
Jo. Key Responsibilities:
* Provide exceptional customer service experience via phone, email, and online chat.
* Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
* Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
* Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)
Requirements: * Availability to work in shifts (Morning- mostly, late evening, and night) and up to 2 monthly weekend shifts (remote)
* Two years of proven customer support experience
* Technical Education or background
* Excellent communication skills and service orientation
* Ability to multi-task, prioritize and manage time effectively
* Ability to clearly and efficiently document technical information
* Detail-oriented and Team Player
* Native/ high proficient English
This position is open to all candidates.